The hotel does not correspond to 5 stars!!! I do not advise

Written: 6 june 2018
Travel time: 30 may — 6 june 2018
We arrived at the hotel at about 10 am, settled at 14-30!! ! And it was we who stood "over the soul" at the reception!! ! They gave a disgusting number in the house (I don’t remember the number), see the photo, I’ll post it !! ! The room has not been renovated for a very long time!! ! I asked to be relocated at no extra cost! relocated to the main building, the room is good, but with a musty smell, with minor flaws, windows to the patio. We stayed in it
The food is not bad, but nothing more, there is nothing exquisite: all the fish and meat are tasteless, for all the time they gave shrimp once, which were taken apart in a minute, they could not be taken out again. They began to give cherries and strawberries three days before departure, they sorted it out quickly) The waiters can’t cope... In the “restaurant” everywhere is dirty and not tidied up, in other hotels the Chef comes out and checks, here everyone “doesn’t care”.
In general, chaos is going on in the bars: despite the fact that ultra all inclusive all alcohol is local, the Russians are poured local “shnyaga” and their own branded alcohol, it’s not clear what is poured in bottles !! ! They are too lazy to make coffee, they pour it from the coffee machine, if you ask for something to be replaced, they make a disgruntled face !! ! I would like to mention only one bartender, he really does everything conscientiously, this is Ivan !!!

Well done also guys at the pool bar: make pizza for lunch!!!
Cleaning in the public toilets of the hotel, in elevators (where all the mirrors and walls are spit!!! , in the corridors) is terrible!!!
The situation is also with the cleaning in the rooms, it is disgusting))) the floors are not washed, the sinks and mirrors, too, after cleaning the smell of dirty rags, they approached the reception several times, complained, it was useless, we realized that in this hotel "the fish rots from the head" ie disgusting management!! ! Vote with the ruble - here more for any "carpets".
By the way, I work in a travel agency))) I will actively dissuade everyone from this “hotel” and I don’t advise my colleagues if you don’t want to lose customers !! ! For this price tag it was possible in Bellis, Titanic de luxe, believe me, these are hotels at the level !!!
There will be questions, write)
Translated automatically from Russian. View original