Expectation not met in reality

Written: 11 june 2018
Travel time: 2 — 9 june 2018
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 2.0
Amenities: 2.0
I never write reviews about hotels, but I will write about this one so that people know everything about it.
The hotel sucks. I was in this hostel from June 2 to June 9.2018. It all started with the fact that in March 2018 a friend from Krasnodar offered to meet and take a walk in Turkey. He chose this hotel, someone advised him, and it was more budgetary than other 5 * Ultra all inclusive. A friend from Krasnodar took a Single, and I also got a Single from Moscow. A friend flew in on May 31, a day ahead of me. He was settled in a room for the disabled, ie. appropriate shower. He went to the reception for 3 days and asked to change the room, but they told him there were no free rooms, rejoice in this, although the hotel was still half empty, apparently they wanted money. He spat on it and so in this miserable number lived to the end of the tour. I arrived on June 2, and they brought me to the hotel at 8 am, at the reception they said that the room would be given after 2 pm, well, okay, I found a friend and settled down in his room until 2 pm. And then all the fun began about this hotel.
We bought 5 * Ultra all inclusive from Anex tour. There is nothing like it here. Maximum 4 * all inclusive. The only thing that is beautiful outside is a good SPA - center, where the employee Diana does a very good massage. She's just great. I didn't find anything good here. Now in order.

Zadolbal hotel guide, every day trying to sell their excursions.
Wifi turned out to be paid $ 4 per day, they allegedly did this since April. THOSE. they sold tours and they do what they want. And this is a 5* Ultra all inclusive hotel. Except Cuba, well, it’s clear there, nowhere in the world did you pay for Wi-Fi. There is a complete divorce from this. On the first day, I asked at the reception to connect Wi-Fi to me, the employee said that the cost of the Internet was $ 4 per day. I already knew about it, okay connect, paid $ 20 for five days. They didn’t give me a receipt, I said that I entered everything into the computer. When I checked out, it turned out that I owed $14 for internet and that I didn't deposit any money at all. THOSE. that employee just scammed me for $20. Those. if they start demanding money from you when connecting, don’t try to pay, let them connect, they have a tariff for 7 days of $ 14, and pay after eviction. To hell with them, I won’t get poorer, I paid, otherwise, from experience, I know that they can report to customs, they will still make them pay. And is it Ultra all inclusive?
I got the room more or less, with a normal shower on the 2nd floor. In these labyrinths, I began to navigate the 4th day. The door to the balcony does not close, the lock is broken. The air conditioner barely puffs, it is impossible to regulate. They came to clean up every day, it's normal with that. Towels were changed 2 times in a week.
The dining room is the real Hell's place. There are about 20 tables on the terrace and they are constantly busy. Inside the dining room is very stuffy, while you eat, 7 sweats will come off. The food is almost the same every day. Meat is fried inside the dining room, all the heat goes to the dining room. You can stand in line for fried meat for 20-30 minutes. The cook fries and sweat drips from him directly onto the meat. While standing in line, you will lose 10 sweats, because the stoves are nearby. Vegetables, fruits and watermelons are tasteless and odorless, probably all greenhouse. Seafood is not given, only sometimes mackerel and herring in different versions. If you come to eat later, it is very difficult to find a clean table, the staff cleans the tables after the dining room closes. Lunch from 12.30 to 14.00, only 1.5 hours. I have never seen such a long lunch. Dinner is only at 7pm. If you don’t have time for lunch, go eat flatbread, fry in the courtyard of the hotel or dubious quality hamburgers in a bar on the street. And is it Ultra all inclusive?

In bars, he pours bad, diluted beer. Very often there is no ordinary water. The wine is of very questionable quality. Whiskey tastes like chemicals. Vodka is very hard. There are always queues in bars, especially in the evening, you can stand for 30 minutes. Bars close at 12 midnight, then you can only drink at the disco in the basement until 2 am. The disco also sucks. You can go there only to have another drink. Then everything, just go outside to the store. And it's called Ultra All Inclusive?
The safe in the room turned out to be paid - $ 2 per day. The safe is simple. You don't have to pay. If you find the safe open, just close the door, dial a combination of 4 digits and press the pound key. The safe closes. To open it, dial the same combination of numbers and the pound key and the safe opens. It is better to use the same combination always, so as not to forget. And is it 5* Ultra all inclusive?
Animation in the hotel is very weak. Buzova, Creed, Laboda and other new Russian freaks are played at full volume all day long. Drunk tourists yell under the windows until 3-4 am, and the hotel staff are embarrassed to make comments to them.
Beach. Go to the beach somewhere 400-500 m. A piece of the beach at the hotel is small. When the day for 3-4 people came to the hotel, there were no longer enough sunbeds. The beach is rocky, dirty, cigarette butts everywhere, plastic glasses are lying around. On the 3-4th day, when a lot of people arrived, the beach resembled the beaches in Anapa. You almost have to walk over your head. It is very difficult to go into the sea, there are a lot of small children rinsing, you are afraid of crushing someone. There is a shower on the beach, it did not work for a couple of days. There is no toilet on the beach, the closest one is on the way to the beach, 300 meters from the beach. The sea was warm and clean for 5 days. On the 6th day the sea became a swamp. A lot of garbage sailed: plastic bags, bottles, pieces of paper, rubbish and all sorts of muck. When you swim, you feel like you are in a gutter. Probably at night the Turks dump garbage in the sea. I was very surprised that the mothers still bathed their children in this garbage. The next I have a flight, check-out at 12 noon, transfer at 16 hours. I came to the beach at 7 o'clock in the morning, the sea is clean, it cleared overnight, there were no people. An hour later, at 8, the beach became again like in Anapa. After 2 hours, the garbage again sailed. It became a swamp again. Local Turks said that they often have this, it is better to dump garbage into the sea than to dispose of it somewhere.

On the day of departure, I woke up at 6 am, there was no cold water in the room, only hot water, I went to the beach, on the way I reported this to the reception desk, they promised to solve it. Came back at 11, the water was already there.
In short, the hotel has many shortcomings. And this is not 5 * Ultra all inclusive, the real weak 4 * all inclusive. A lot of people in the hotel. The last trip was to Cuba in 4 * all inclusive, so Cuba 4 is better than this Transatlantic. If someone likes rest in a cultural and cleaner way, then you definitely do not come here. This hotel is for those who are traveling for the first time to rest abroad and of course to Turkey. There are much better hotels in Turkey with the status of 5 * Ultra all inclusive.
Translated automatically from Russian. View original