Ужасно Terrible

Date of arrival at the hotel GELIDONYA 13.07. 2022. I will describe everything.
My daughter and I were abroad for the first time and were not particularly demanding.
Our disappointment with the hotel began from the moment we got to know the room. Vouchers were purchased from us in the Standard room. We go into the room and come to a quiet horror. A small number from the word very. The room has two beds around which you can move sideways. The bedside table stands on three different legs and, accordingly, awry. A shabby shop and a small, very old yellow refrigerator that must have once been white. In the shower, the door opens 50 centimeters: if you want to wash, lose weight. We are immediately at the reception, where the administrator knows only Russian words “do not understand” and “no number”. At first we asked to change, then demanded, referring to the fact that the ticket was “standard”, and at the end they already offered money, but, as it turned out later, they offered little. There is nothing to do and we sent a photo of the room to our tour operator.

Already at lunch the next day, we received a message that we needed to go to the reception to change the room and receive a compliment from the hotel (which we could not ask for). Well, at least they changed the number.
Cleaning at the hotel was carried out, because we saw the cleaner in the corridor of the building, but apparently not in our room. Already even a sign was hung on the door to get out. Towels were not changed for seven days. In front of me, the woman at the reception was begging for toilet paper, and the administrator turned on the "don't understand" mode. The question is, why are you hiring in a hotel where Russian-speaking guests mostly live, such “non-understanders”.
Breakfasts, lunches and dinners "not a buffet", everything is imposed by employees. It is not clear why the hotel pays for the work of a crowd of employees, and not allow visitors to impose themselves. After all, two employees for snacks, two for salads, six for hot, two for dessert, and more for drinks !! ! This is who I remember.
And all this creates huge queues, first you have to stand in line for one, then for another, then for the third.
For all the days of stay at the hotel, they gave fish only twice, the rest of the days they gave chicken and stewed liver with potatoes. Of the fruits - watermelon, it's good at least sweet.
By the way, these employees are very reluctant to impose when you say "more". For example, I don’t eat sausage, and I ask you to add two more pieces of cheese. So they very diligently separate just one piece. As a result, you have to stand in line again. There are a lot of flies in the restaurant.
Of the drinks, there was plenty of beer. The wine was white and red, very strongly reeked of vinegar, it was impossible to drink it. From cocktails: a little gin + colored syrup, all filled with sprite. There was sometimes no ice (quickly ended). Drinking warm is still a pleasure. The rest of the drinks are considered drinks of foreign origin, and they are paid.
Ice cream was served every day from 15.00 to 16.00.
Always had vanilla and chocolate.
The swimming pool at the hotel was open from 9 am to 5 pm.

The beach near the hotel - a very small triangle, with broken sun loungers, adjacent to the pier, where boats, boats constantly approached, gasped, there was nothing to breathe. There are no beds on the sunbeds (not like in the photo on the hotel website). Just broken plastic beds. On the beach, only non-alcoholic drinks.
There is no free Internet in the hotel, even upon arrival we could not tell our relatives that everything was fine. Immediately bought access to the Internet for all seven days. The cost is $2 per day. And this most paid Internet worked only near the reception. You go into the room and that's it, it's not there. If you want to write to your relatives, run to the reception.
Entertainment was from 21.00 to 23.00. I remember the day when there was karaoke. The rest of the days are disco. At 23.00 every day they offered to go to the club, the bus was from the hotel. We didn’t go there, we don’t know what was there.
To be honest, I do not know who writes positive reviews for this hotel. After all, we believed you and spent a lot of money for all this. In order not to pay attention to all the shortcomings, how much do you need to thump ! ? Moreover, you don’t swell in a hotel for free.
Bottom line - the service at the hotel is terrible, the staff at the reception are rude, how to ask them for something, they don’t understand. You will now say why not use an online translator, I will answer: you forget about bad internet. Even the translator won't load. They have everything provided!
The first exit was like the first pancake - lumpy. But nothing, a negative experience is also an experience.