Отель понравился, но есть большие нюансы I liked the hotel, but there are big nuances

Traveled with family in July 2021. I am writing this review in the hope that others will find it useful.
In general, I liked the hotel very much. I'll write more.
1. Good location of the hotel. The hotel is located on the beach, which for me was important for families with children. The sea is wonderful, transparent, the entrance is pebbles, in some places larger, but you can go in normally.
2. Food at the hotel. The menu is varied, there was always something to choose from, there were always fruits, freshly squeezed orange juice for breakfast, which is rare in hotels. Those who were in this hotel before said that the menu was even more varied, but we liked it even now.
There is a children's menu and a diet menu.
3. The staff at the reception is responsive, always responded to requests. Checked in at 11 o'clock. We rested 2 families together, picked up rooms next to each other, which was very good.

Our child was disappointed because the hotel map did not correspond to reality (for a long time I was looking for crossbow shooting)).
4. Animation. Daytime animation is well organized. We attended morning exercises, step aerobics. in general, I liked it (several coaches lead in turn, and some are not very professional). There are many nuances in evening animation. There were dance shows several times a week, the rest - the show "Miss", "Mr" and "best couple" (for a family-type hotel, the idea is not very good, often there were no people willing to participate).
Children's animation takes place in the Tukan club. In principle, there are many interesting activities for children. What I didn’t like is that the animators turn on cartoons at the time that is scheduled for activities (according to the schedule, cartoons are from 12.30 to 14.30). Still, parents bring their children to the club, looking at the schedule, so this should not be.
With the kids club, we had a separate story due to an oversight, and we had to contact the customer service department, after which the situation in the club improved. There are many children in the hotel, there are often many children without parents in the club, but since the hotel provides a service to leave children without parental supervision, first of all, childcare and the safety of children should be organized (these are children, and leaving the club they can go anywhere).
What the kids liked was the inflatable rides that come to the hotel every 2 weeks. The children were delighted!
What I DID NOT LIKE about the hotel:
1. Bed linen and towels, including beach towels, even when clean, stained and torn.

2. CLEANING in the room. Room cleaning is carried out daily, but it comes down only to wiping the floors (this is not even washing, since the stains remained the same as they were upon arrival). Cobwebs, dust everywhere (some read to children in the evening, and turning on everything with cobwebs is not very pleasant). The "icing on the cake" was when the cleaning lady picked up the dirty towels from the floor and folded them as if they were clean (you can tell dirty from clean). The next day, I handed the cleaning lady towels to change.
In a hotel of this category, such cleaning is unacceptable. Especially at check-in / check-out, high-quality cleaning should be organized.
3. Several times I had to contact the reception about the equipment of the room (in one room there was no cold water (they fixed it on the 4th day of contact), then the door handle fell off). I would like the room to be checked upon arrival, and not hotel guests constantly identify problems.