Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
3.0
Cleanliness:
5.0
Food:
5.0
Amenities:
7.0
It was the first trip to Turkey for me and my child, we chose for a long time and chose Luna Beach Deluxe, the former Caprice Beach hotel, in the hope that everything will be fine after the "repair" has been made. Initially, we planned 2 adults (my wife and I) and 1 child, but I had to make adjustments and change the room format to a family one. In the end there were 3 adults + 1 child.
Maintenance... start:
After a flight delay and not very fast delivery by bus with an OBLIGATORY technical stop at the bazaar in the hope of doing something. We ended up checking in 30 minutes before dinner was over. They issued us a room in 5 minutes, but then it was HELL and a room change.
NO cleaning! From 8:00 in the morning they hung out a marker with a request to remove it and leaving again at 17:00 again to the beach, no one showed up. After calling the reception with a request to update the shampoo and toilet paper, the cleaning was carried out on unhook, they could not put a fresh towel and not change the sheets. The hotel is thriving!
therefore, I recommend keeping valuables in a safe and locking the closet and chatting less with the Russian-speaking Mikhail (masseur) at the reception.
Room 3+1 - three towels. It is forbidden to take white towels to the beach; at the same reception, brown beach towels are issued for a deposit of $ 10.
Attempt number 1:
Remember this number No. 336 Family two-room - CHANGE IMMEDIATELY!
One room with a balcony overlooking the pool and the sea, but the second room is HORRIBLE! Only 3x3.5 m without a window and air conditioning. After the road, we were very tired, but we couldn’t sleep there, there’s simply nothing to breathe and the air conditioner doesn’t blow out, as it is located on the same wall as the entrance to the room. If you turn it on, it blows on a folding sofa and you can no longer sleep on the sofa. They gave us a second card only for power supply "big gesture to you from us, you can not turn off the air conditioner when you are not"
As it turned out, only the old building with a "new" renovation was made for family rooms, and there are many such rooms. Also, there is no ventilation in any bathroom, regardless of whether the building is new or old. As a result, the repair is new, but the mold begins a new one.
There was a safe, TV (Russian RTR and Ukrainian 2 + 2), a refrigerator that didn’t cool shit, don’t expect to store something there.
Attempt number 2:
room №139 Family two-room - CHANGE TOO!
At first glance, everything seemed good, but it turned out too bad ((
Before replacing the room, I visited the proposed one and saw that one room had a balcony, the second one had a window overlooking the road between the hotels.
SURPRISE turned out to be at night ...The room was stupidly in the kitchen and under our windows there were two constantly working fans that were buzzing robustly and a cherry on the cake - falling pans in the kitchen in the process of cooking.
Again I had to ask for a replacement room, which was offered a room with two windows but without a balcony.
Parents said stop arranging transfers and we will get used to it. I won’t write a mat, but now we need to rest at home from such a holiday. They change reluctantly and for 4 one card from the door, demanded a second one because the mega is not convenient to constantly look for each other.
Territory:
Small and a bit vaguely used, but conveniently located relative to the sea. First line but the beach is across the road ((
There is a swimming pool 1.5 meters deep with a fence from the paddling pool for children, the depth of which is 0.5 meters. Nearby there is a bar with drinks. After 19 in the pool they start cleaning and pour out a lot of chlorine, swimming is prohibited.
There are 3 water slides and a pool for them 1.1 meters deep, there is usually no queue.
The beach is very small, only 90 sun loungers, there is not enough hotel for everyone with a good load!
The cunningness of people who take the place of a book or a hat in the morning, I didn’t care, I just shifted things to the ground and “all the best to you. ” The plastic pontoon for entering the sea surprised me, the depth there surprised me even more. It is necessary to dive head down very carefully! Umbrellas are available but they lack tilt adjustment.
There is a gazebo, but there is never anyone in it, and apparently even employees forget about it, it’s not quite clean in it.
WiFi, which at least somehow works, is only at the reception and then sluggish, viber calls can not always be pulled.
Food and drinks:
There is no children's menu! I constantly had to bathe with the selection of normal nutrition for the child. In the presence of the sea, there was no seafood. A lot of fried (fish, meat, vegetables) spicy and sometimes oversalted.
The kitchen is non-waste, if in the evening they didn’t eat “Fried cutlets”, then the next evening they already became “Meatballs in sauce”, if they weren’t eaten again, they were transformed into “Meatballs baked in eggplant”. "Broccoli and Baked with Cheese" turned into "Cream Broccoli Soup" the next day
When the hotel was replenished with new vacationers, the amount of food did not increase and the empty baking sheets were not updated (whoever got up first and slippers)
Of the fruits, there were only: watermelon, melon, apples, orange and grapefruit and EVERYTHING ((ice cream was dropped for dinner.
In bars, only local liquor is poured for free (whisky, vodka, gin, etc. ). There are no fresh juices, there are coolers with powdered 100% natural juices, ordinary water.
No beer, wine - nasty ((
Entertainment:
Children's disco to the uncensored song "On the Louboutins" broke everyone, parents laughed - they understood, but the children didn't)) There are two animators, but they don't really try, every day is the same.
There are discos with mega DJ Rotten pans just turn on the music, the devil's repertoire, so few people dance even drunk. There are a lot of excursions and everyone imposes themselves, there is also entertainment on the water with a good choice, by the way, you can bargain, in 90% of cases the price can be a little.
Maintenance... start:
After a flight delay and not very fast delivery by bus with an OBLIGATORY technical stop at the bazaar in the hope of doing something. We ended up checking in 30 minutes before dinner was over. They issued us a room in 5 minutes, but then it was HELL and a room change.
NO cleaning! From 8:00 in the morning they hung out a marker with a request to remove it and leaving again at 17:00 again to the beach, no one showed up. After calling the reception with a request to update the shampoo and toilet paper, the cleaning was carried out on unhook, they could not put a fresh towel and not change the sheets. The hotel is thriving!
therefore, I recommend keeping valuables in a safe and locking the closet and chatting less with the Russian-speaking Mikhail (masseur) at the reception.
Room 3+1 - three towels. It is forbidden to take white towels to the beach; at the same reception, brown beach towels are issued for a deposit of $ 10.
Attempt number 1:
Remember this number No. 336 Family two-room - CHANGE IMMEDIATELY!
One room with a balcony overlooking the pool and the sea, but the second room is HORRIBLE! Only 3x3.5 m without a window and air conditioning. After the road, we were very tired, but we couldn’t sleep there, there’s simply nothing to breathe and the air conditioner doesn’t blow out, as it is located on the same wall as the entrance to the room. If you turn it on, it blows on a folding sofa and you can no longer sleep on the sofa. They gave us a second card only for power supply "big gesture to you from us, you can not turn off the air conditioner when you are not"
As it turned out, only the old building with a "new" renovation was made for family rooms, and there are many such rooms. Also, there is no ventilation in any bathroom, regardless of whether the building is new or old. As a result, the repair is new, but the mold begins a new one.
There was a safe, TV (Russian RTR and Ukrainian 2 + 2), a refrigerator that didn’t cool shit, don’t expect to store something there.
Attempt number 2:
room №139 Family two-room - CHANGE TOO!
At first glance, everything seemed good, but it turned out too bad ((
Before replacing the room, I visited the proposed one and saw that one room had a balcony, the second one had a window overlooking the road between the hotels.
SURPRISE turned out to be at night ...The room was stupidly in the kitchen and under our windows there were two constantly working fans that were buzzing robustly and a cherry on the cake - falling pans in the kitchen in the process of cooking.
Again I had to ask for a replacement room, which was offered a room with two windows but without a balcony.
Parents said stop arranging transfers and we will get used to it. I won’t write a mat, but now we need to rest at home from such a holiday. They change reluctantly and for 4 one card from the door, demanded a second one because the mega is not convenient to constantly look for each other.
Territory:
Small and a bit vaguely used, but conveniently located relative to the sea. First line but the beach is across the road ((
There is a swimming pool 1.5 meters deep with a fence from the paddling pool for children, the depth of which is 0.5 meters. Nearby there is a bar with drinks. After 19 in the pool they start cleaning and pour out a lot of chlorine, swimming is prohibited.
There are 3 water slides and a pool for them 1.1 meters deep, there is usually no queue.
The beach is very small, only 90 sun loungers, there is not enough hotel for everyone with a good load!
The cunningness of people who take the place of a book or a hat in the morning, I didn’t care, I just shifted things to the ground and “all the best to you. ” The plastic pontoon for entering the sea surprised me, the depth there surprised me even more. It is necessary to dive head down very carefully! Umbrellas are available but they lack tilt adjustment.
There is a gazebo, but there is never anyone in it, and apparently even employees forget about it, it’s not quite clean in it.
WiFi, which at least somehow works, is only at the reception and then sluggish, viber calls can not always be pulled.
Food and drinks:
There is no children's menu! I constantly had to bathe with the selection of normal nutrition for the child. In the presence of the sea, there was no seafood. A lot of fried (fish, meat, vegetables) spicy and sometimes oversalted.
The kitchen is non-waste, if in the evening they didn’t eat “Fried cutlets”, then the next evening they already became “Meatballs in sauce”, if they weren’t eaten again, they were transformed into “Meatballs baked in eggplant”. "Broccoli and Baked with Cheese" turned into "Cream Broccoli Soup" the next day
When the hotel was replenished with new vacationers, the amount of food did not increase and the empty baking sheets were not updated (whoever got up first and slippers)
Of the fruits, there were only: watermelon, melon, apples, orange and grapefruit and EVERYTHING ((ice cream was dropped for dinner.
In bars, only local liquor is poured for free (whisky, vodka, gin, etc. ). There are no fresh juices, there are coolers with powdered 100% natural juices, ordinary water.
No beer, wine - nasty ((
Entertainment:
Children's disco to the uncensored song "On the Louboutins" broke everyone, parents laughed - they understood, but the children didn't)) There are two animators, but they don't really try, every day is the same.
There are discos with mega DJ Rotten pans just turn on the music, the devil's repertoire, so few people dance even drunk. There are a lot of excursions and everyone imposes themselves, there is also entertainment on the water with a good choice, by the way, you can bargain, in 90% of cases the price can be a little.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Where's the 5 stars from?
- Overall good, but expected much better
- Good hotel
- Excellent family hotel
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