The hotel does not quite correspond to the level of 4 stars

Written: 2 august 2018
Travel time: 16 — 26 july 2018
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 4.0
Cleanliness: 3.0
Food: 7.0
Amenities: 8.0
Three people had a rest: two adults and a 10-year-old child.
Location. Close to a beautiful beach, to Migross supermarkets (left and right). And at the same time away from the noisiest streets.
Food. Everything is fresh, delicious. The range is also normal for a hotel of this level. Everything that was not enough for complete happiness was bought in the supermarket.
Drinks are standard. Alcohol is all divorced.
Numbers. The rooms are different. Completely killed in such extinguishers, and normal. In many rooms, air conditioners only work as fans.
The children liked the fact that there is a slide and two pools on the territory.
Service. Terrible. The hotel area is very dirty. Cleaning was only watering the tiles with a hose. That is, all the garbage remains. And all this water, along with dirt, fell by the pool. In the nooks and crannies of cigarette butts, papers are not removed at all. Napkins are all dirty and often empty. I can't find an ashtray. There are no dumps.

The tables are dirty and they are almost never wiped. Flies are constantly landing on food. The bar often lacks glassware. Wash it on the go. Do not wash, but rinse.
Drinking water often runs out and is not replenished in time. The same can be said about coffee and tea. In the evening, no closer to 22 years. Although he must be under 23 years old.
The toilet near the reception is often dirty.
In short, there is no smart manager who would organize a clear performance of their staff duties.
The only ones I can't say bad about are the guys at the front desk. Always listen and solve the problem within their capabilities.
If you really like cleanliness and order - then this hotel is definitely not for you.
Although after talking to tourists from other 3-4 star hotels, I concluded that we did not have the worst hotel. Especially in terms of nutrition.
Translated automatically from Ukrainian. View original