Ехали в отель 5*, а попали в отель 3* We went to a 5* hotel, but ended up in a 3* hotel

At the moment we are on vacation at the Grand Yazici Club Turban 5*. Went with 2 kids aged 7 and 11 on July 6.2015. I can say that I could not even imagine that the rest here would be so terrible! The first thing I would like to say: we went to a 5 * hotel, although the hotel itself and all its staff position themselves as a 4 * hotel, but I would give it 3 * with a stretch. We went to the Standard room overlooking the garden and the pool, but upon arrival I didn’t see a pool or a garden, and my windows overlook the parking lot. The room in which I live with 2 children can hardly be called a Standard room, this is not even an economy option. The room reminded me of a room for households. inventory, which was hastily reclassified as a Standard number. The hotel is stolen. Today, having returned from the beach, I did not find an expensive semi-professional camera, no one entered the room except for the attendants. After viewing the surveillance cameras, the situation did not clear up, because. the quality of the cameras installed in the hotel is disgusting, and those cameras on which you can see something were simply not shown to us. Separately, I want to say about cleanliness. . . I have never seen anything like this in my life: there is mold in the bathroom, it is high time to change the hair dryer, the wire is frayed, the carpet in the room is covered in stains and sand, and the blanket is without a duvet cover. We do not dry ourselves with towels, because they are gray and do not smell pleasant. The child is covered with a wafer sheet 150x60 cm, which is covered in yellow spots. Cleaning goes so that after cleaning I found someone else's lingerie. Plaster flew off the walls, and in the corridor in front of the door to the room, the maids set up a garbage dump, which stands there for half a day. I want to say that in a few days of staying at the hotel, I saw a lot of tourists with complaints. People are simply shocked: for what they paid such money! The food is also not at the highest level, however, as well as the territory. There is no Internet. Catches only in the lobby and then with difficulty. There is no soundproofing in the room at all.