Rest is great! No complaints about the hotel and staff.

Written: 22 september 2020
Travel time: 7 — 14 september 2020
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 10.0
Cleanliness: 9.0
Food: 10.0
Amenities: 10.0
I'll start with the arrival at the Dalaman airport. We went from the TUI operator, as this hotel is their exclusive. We got on the bus, the guide Anastasia handed out standard advertising booklets to everyone, but she focused on the two of us, and gave a booklet with the contacts of the guide Ivan (more on him later). In Marmaris, almost everyone was taken to hotels, and my wife and I were transferred to a taxi to our hotel. An hour and a little along the mountain serpentine - and we are there!

Reception on the coast in the form of a barn - this is strong)) almost spoiled the impression of the whole hotel ...but then - ARKA at the entrance and you find yourself in the same Turkish-Seljuk town with its streets, courtyards and unique architecture. Our suitcases were taken on a special wheelbarrow and escorted to room 6. Inside the territory of our room is divided 50/50 - a bedroom and a bathroom with a shower. In the presence of useful - air conditioning and TV (there are 2 Russian channels - one is religious)))


Sea.
It is warm and affectionate))) the beach is a small shell rock with dark sand, your feet get stuck on the edge of the surf. The underwater world is scarce. cannot be compared with Egypt. BUT! there are evil fish that will bite your legs if you don't move))) To be honest, it hurts, and most importantly, unexpectedly. The water is clear for dofiga meters, so you can see the evil fish right away))))
Staff. Mostly young people, the guys are trying to their full potential. The problem is that they don’t even know primitive English, but no one canceled the sign language))) Honestly, we ruined the resort, because after our departure ALL the bartenders knew what ROM-COLA was (and don’t care that they have Pepsi there) .
Food and COVID. Surprisingly, the hotel had the usual all - you take it yourself and scoop))). BUT! At the entrance to the restaurant there was always a "thermometer girl" who always screened everyone, and besides, everyone put on gloves and calmly scooped up their own food)))
NEGATIVE - guide Ivan from TUI.

He wrote to me on viber that everything is ok, there will be no meeting with the guide, so we can communicate online. Not a problem, we are traveling far from the first time, so the presence of a hotel guide is not necessary. We asked a question about a tour of the Aegean Islands. From the answer, we saw the light ...at first Ivan asked how many of us (wow, does the HOTEL GUIDE really have no information about vacationers? ), Then after a couple of hours he wrote that the tour for two would cost ...TOTAL 170 DOLLARS ! ! ! while the tour itself costs 70 bucks, well, $ 100 for a transfer, because our hotel is far from Marmaris. I'm sorry, do we have to pay for the TRANSFER? And this is from TUI, which is like a premium class operator ...At the same time, TUI themselves say - we make a FREE transfer from your hotel at any time and in any quantity to shopping tours in Marmaris ...So we got a negative, because we expected for 50 bucks each, but 170 - sorry, but no.
Later, in the restaurant, we heard from people like us that we need to recruit people in order to divide the transfer for everyone. TUI - Aren't you FUCKING with this alignment? This is a vacation or a game "find more people so that you can have an excursion cheaper. "
Well, the “cherry” is the departure at night (until the last moment I didn’t believe that they would give a taxi for a transfer back), but we need lunch boxes ...And on the same evening we see a guy and a girl in TUI branded T-shirts. We run to them, we see IVAN on the badge ! ! ! HURRAH! ! ! HERE IS OUR GUIDE! ! ! uiii...are you in a meeting? "NO!! ! ! We would have left normally ...Ivan's interest in us faded, which is logical ...As a result, they themselves ordered lunch boxes at the reception in broken English, and also specified the time of our transfer.
Brief summary. The hotel is great! The staff is beyond praise, the support of TUI is ZERO ...or rather, thank you, at least they organized a transfer back and forth.
P. S. Previously, we often went from Anex. Because TUI is expensive. Convinced that Anex is better.
Translated automatically from Russian. View original