Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
3.0
Food:
4.0
Amenities:
4.0
First of all, do not visit the hotel's website - it will infect your computer (see photo 1)
Now about "rest".
Tour from "Turtessa", local dealer - Cherkasy "Hot Tours". Information about the hotel that was given to us - the description corresponds to the official one, super, huge territory, excellent beach, even with sand for children, verified from personal experience. Believed.
Arrival, transfer
- no problem, the driver's water is $1 for two 0.5 liters, it's a freebie by local standards, 2.5 hours from the airport along beautiful serpentines.
Settlement.
Arrived at 12, check-in after 14.00. First impressions - wow, beautiful! Somewhat puzzled by the poor design of the hall and reception. We handed over our passports, vouchers, in the passport - $ 20 to get a better room. All this happens in a terrible hype, hustle and bustle, like over sausage in troubled times. Of the three employees at the reception - only one Russian. conversing, although the tourists are all Russians.
A separate counter with a red rug and no queue - a couple of foreigners came up there. The service is rather weak, I thought, maybe an accident?
For the keys after two. Let's go to the canteen, they proudly call it the main restaurant. But about the "restaurant" - later. We ate, it was time to go to the reception. But what is it? The cries of indignant tourists are heard, they were not given the same numbers as they expected, sometimes smaller, sometimes overlooking the garbage. . There is again a hustle at the counter, who is shouting at the Turks, who is at the guide, who is cursing the tour operator. The answer is simple - accommodation is at the discretion of the hotel, carefully read the small letters in the voucher and contract. You can't change, "hotel is full, tomorrow too". I also waited for my turn, they took us to the room, clattered the switches, got baksheesh and left.
Number.
This is where I started to mature. There is no cot for a child.
Stuffy, central air conditioning, two positions - on and off, the thermostat does not work, in the "ON" mode it buzzes a lot and because of the grate, densely covered with mold or dirt (photo), room temperature air comes out (about 35 degrees).
In the refrigerator (two bottles of water with gas and two without gas) - the temperature is also about 25 degrees, at the reception they said that this is a normal temperature for a refrigerator, it is not broken, there is nothing to repair or replace, although he did not publish signs of life.
The furniture is nothing like that, wooden standard, a broken coffee table on the balcony. Dim lighting, you can't see yourself in the mirror.
Two switches do not work, the socket is one of the two, too, the second was found by accident behind the curtain the next day. There are no hoods in the toilet-bathroom, the light bulb above the mirror is also not functional. I was especially puzzled by a dirty tube of incomprehensible purpose on the toilet (photo), as it turned out later, this is a Turkish bidet : ).
Bath shabby, rust, mold (photo).
The balcony is small, a view of some kind of mesh canopy, on the left - bushes, a road. . And that's for 20 bucks? ? ? At first I thought about changing, but it didn’t work out for good, I didn’t swear, and the air conditioner doesn’t work, the view of the sea in such a heat is not by the way. I left it, but then I regretted it - the canopy turned out to be a kitchen utility, at night it’s just tin, - and breaking dishes, and screams of staff, and grunting pans, carts, barrels, etc. , sleeping with an open window is simply unrealistic, but with a closed one - stuffy, turn on the air conditioner - then its hum does not make it easier. These are the pies.
PS. The air conditioner was fixed in three days (it now began to blow cold air), so quickly because it is central - the whole hotel was steaming all this time
Canteen ("restaurant").
Gloomy (maybe antique, middle ages? ). The reviews describe enough about the food, I will say that it is too similar, after three days I did not know what to eat.
Assortment - pasta, potatoes, vegetable stew with lamb, khachapuri with cottage cheese or minced meat (depending on what happened yesterday, I guess). Once there was even a real meat steak, but there was such a queue for it! Sometimes chicken, soy sausage, “juices” - yupi, orange juice for breakfast for 2 euros a glass. From fruit - watermelon, a couple of days there was a melon, the rest - compotes from pears and peaches. Alcoholic - rakia, cola whiskey, gin tonic, red-white-pink dry wine. Ice is often “finished”, in the evening it is generally the most popular word.
Tablecloths are dirty, rubbish is shaken off by hand, a free table must be looked for. Waiters - mostly in dirty pants, ruffled shirts.
Also, flies and wasps usually dined with us (photo).
There is an a la carte restaurant, 15 euros per person, no “once for free”, as we were promised, by the way, during the week of rest I didn’t see anyone having dinner there
The bar on the beach is also closed. . But these are all trifles.
On the very first day, the attitude of the staff killed us when they moved us from a table overlooking the sea and put a family of Turks there, we were just in a stupor! !
Further. It's my wife's birthday, reserving a table is a "big problem", as a result, after the third intervention of "guest relations", we were agreed to reserve a table by pouring flowers with a row of growing flower beds (in the literal sense) and two glasses of airam. The sign "Reserved" is not provided for by the "concept of the hotel", we will still hear this phrase, and in general, "the table will be occupied for you from 19.00 to 19.05, then it will be seated. " Fine? ? Not about any cakes, candles, etc. , and even more so a la carte, which were promised by the tour operator, no: a cake - 30 euros, fruit slices (from melon-watermelon from lunch? ) - 30 euros ...
Another case that shocked us: upon returning from Pumakalle at 20.50 (the restaurant is open until 21.
00) there was no food anymore, the child is crying, hungry, but they refuse to give us anything, even a piece of bread, first to requests, and then to a scandal, there is only one answer - “the concept of the hotel, a late dinner is provided at 24.00, come, soup is coming. " We were never told how to explain to a hungry child about the “hotel concept”. And they didn’t feed, by the way, despite the promises of Alexandra’s “guest relations” (generally an optional lady - she writes everything down, promises, but does nothing. All questions, including Alexandra’s, were decided by Diana).
Beach.
It reminded me of Alushta, when you get up at half past eight, and all (! ) The sunbeds are already occupied with either a towel or a bottle, there really is no place to lie down. The beach is small-pebbly, but the bottom is stones, the entrance is difficult, and when I stepped on a sea urchin three meters from the shore (photo), I generally only came from the pier. The parked yacht is the numbers. A woman with three children was placed there with us, because she did not have a place in the hotel. Tin.
Animation. Very weak.
Firstly, you need to look for it, it is usually held at the end of the hotel territory near the slides, and the amphitheater, where the sewerage constantly blew (sumps outside the hotel), the assortment is water polo, bow, pneumatics, for girls - water aerobics and step.
I was pleased with mountain biking - a dialogue on a question about a bicycle:
– Bicycles are all busy
- When will they be released?
– When are you leaving?
- eighteen.
- You know, before 19 they are already drunk.
Just a joke...
In the evening, vulgar jokes, the children especially liked the defile of the naked uncle (photo)
For kids.
The Leo club is weak, the room of three rooms is stuffy, without air conditioning, but the girls are trying to somehow entertain the children. Slides for two hours before and after dinner, rough joints, all bruised and abrasions. Free ice cream 30 minutes a day, however, is. It's good that there are shallow pools for children who can't swim.
Tours.
There are a lot of other jambs, everything will not fit.
The hotel does not pull 5 stars, at the reception the staff themselves say that there are three iron ones (just the territory and pools in their words.
PS. At the expense of the territory - this is basically a sidewalk from the main building to the slides at the other end of 100 meters, most of the territory is occupied by impassable bungalows and pools near them, so you don’t really get around), and a guide from one tour operator in a private conversation just told us: “ Well, you guys have chosen the hotel. . I sympathize” is a quote.
Absolutely boorish attitude of some of the staff, obvious double standards in service (the waiter-administrator Zia with a bandaged hand was especially successful in this, probably, someone broke it already for this).
I remember how a Russian six-year-old boy approached the bartender to ask for ice, so he poured it right into his palms! !
Terrible condition of the hotel, flies and wasps, mosquitoes in the rooms
I would not recommend this hotel. This is not only my opinion, for a week I did not meet a single (! ) Tourist satisfied with the rest, not counting some drunk around the clock. Price-quality clearly does not match, I don’t know who writes enthusiastic reviews here, probably the same agents of tour operators who helped me choose this particular hotel.
Oh yes, we also survived the earthquake. Cool, but the ladies didn't like it, scary
Think.
Now about "rest".
Tour from "Turtessa", local dealer - Cherkasy "Hot Tours". Information about the hotel that was given to us - the description corresponds to the official one, super, huge territory, excellent beach, even with sand for children, verified from personal experience. Believed.
Arrival, transfer
- no problem, the driver's water is $1 for two 0.5 liters, it's a freebie by local standards, 2.5 hours from the airport along beautiful serpentines.
Settlement.
Arrived at 12, check-in after 14.00. First impressions - wow, beautiful! Somewhat puzzled by the poor design of the hall and reception. We handed over our passports, vouchers, in the passport - $ 20 to get a better room. All this happens in a terrible hype, hustle and bustle, like over sausage in troubled times. Of the three employees at the reception - only one Russian. conversing, although the tourists are all Russians.
A separate counter with a red rug and no queue - a couple of foreigners came up there. The service is rather weak, I thought, maybe an accident?
For the keys after two. Let's go to the canteen, they proudly call it the main restaurant. But about the "restaurant" - later. We ate, it was time to go to the reception. But what is it? The cries of indignant tourists are heard, they were not given the same numbers as they expected, sometimes smaller, sometimes overlooking the garbage. . There is again a hustle at the counter, who is shouting at the Turks, who is at the guide, who is cursing the tour operator. The answer is simple - accommodation is at the discretion of the hotel, carefully read the small letters in the voucher and contract. You can't change, "hotel is full, tomorrow too". I also waited for my turn, they took us to the room, clattered the switches, got baksheesh and left.
Number.
This is where I started to mature. There is no cot for a child.
Stuffy, central air conditioning, two positions - on and off, the thermostat does not work, in the "ON" mode it buzzes a lot and because of the grate, densely covered with mold or dirt (photo), room temperature air comes out (about 35 degrees).
In the refrigerator (two bottles of water with gas and two without gas) - the temperature is also about 25 degrees, at the reception they said that this is a normal temperature for a refrigerator, it is not broken, there is nothing to repair or replace, although he did not publish signs of life.
The furniture is nothing like that, wooden standard, a broken coffee table on the balcony. Dim lighting, you can't see yourself in the mirror.
Two switches do not work, the socket is one of the two, too, the second was found by accident behind the curtain the next day. There are no hoods in the toilet-bathroom, the light bulb above the mirror is also not functional. I was especially puzzled by a dirty tube of incomprehensible purpose on the toilet (photo), as it turned out later, this is a Turkish bidet : ).
Bath shabby, rust, mold (photo).
The balcony is small, a view of some kind of mesh canopy, on the left - bushes, a road. . And that's for 20 bucks? ? ? At first I thought about changing, but it didn’t work out for good, I didn’t swear, and the air conditioner doesn’t work, the view of the sea in such a heat is not by the way. I left it, but then I regretted it - the canopy turned out to be a kitchen utility, at night it’s just tin, - and breaking dishes, and screams of staff, and grunting pans, carts, barrels, etc. , sleeping with an open window is simply unrealistic, but with a closed one - stuffy, turn on the air conditioner - then its hum does not make it easier. These are the pies.
PS. The air conditioner was fixed in three days (it now began to blow cold air), so quickly because it is central - the whole hotel was steaming all this time
Canteen ("restaurant").
Gloomy (maybe antique, middle ages? ). The reviews describe enough about the food, I will say that it is too similar, after three days I did not know what to eat.
Assortment - pasta, potatoes, vegetable stew with lamb, khachapuri with cottage cheese or minced meat (depending on what happened yesterday, I guess). Once there was even a real meat steak, but there was such a queue for it! Sometimes chicken, soy sausage, “juices” - yupi, orange juice for breakfast for 2 euros a glass. From fruit - watermelon, a couple of days there was a melon, the rest - compotes from pears and peaches. Alcoholic - rakia, cola whiskey, gin tonic, red-white-pink dry wine. Ice is often “finished”, in the evening it is generally the most popular word.
Tablecloths are dirty, rubbish is shaken off by hand, a free table must be looked for. Waiters - mostly in dirty pants, ruffled shirts.
Also, flies and wasps usually dined with us (photo).
There is an a la carte restaurant, 15 euros per person, no “once for free”, as we were promised, by the way, during the week of rest I didn’t see anyone having dinner there
The bar on the beach is also closed. . But these are all trifles.
On the very first day, the attitude of the staff killed us when they moved us from a table overlooking the sea and put a family of Turks there, we were just in a stupor! !
Further. It's my wife's birthday, reserving a table is a "big problem", as a result, after the third intervention of "guest relations", we were agreed to reserve a table by pouring flowers with a row of growing flower beds (in the literal sense) and two glasses of airam. The sign "Reserved" is not provided for by the "concept of the hotel", we will still hear this phrase, and in general, "the table will be occupied for you from 19.00 to 19.05, then it will be seated. " Fine? ? Not about any cakes, candles, etc. , and even more so a la carte, which were promised by the tour operator, no: a cake - 30 euros, fruit slices (from melon-watermelon from lunch? ) - 30 euros ...
Another case that shocked us: upon returning from Pumakalle at 20.50 (the restaurant is open until 21.
00) there was no food anymore, the child is crying, hungry, but they refuse to give us anything, even a piece of bread, first to requests, and then to a scandal, there is only one answer - “the concept of the hotel, a late dinner is provided at 24.00, come, soup is coming. " We were never told how to explain to a hungry child about the “hotel concept”. And they didn’t feed, by the way, despite the promises of Alexandra’s “guest relations” (generally an optional lady - she writes everything down, promises, but does nothing. All questions, including Alexandra’s, were decided by Diana).
Beach.
It reminded me of Alushta, when you get up at half past eight, and all (! ) The sunbeds are already occupied with either a towel or a bottle, there really is no place to lie down. The beach is small-pebbly, but the bottom is stones, the entrance is difficult, and when I stepped on a sea urchin three meters from the shore (photo), I generally only came from the pier. The parked yacht is the numbers. A woman with three children was placed there with us, because she did not have a place in the hotel. Tin.
Animation. Very weak.
Firstly, you need to look for it, it is usually held at the end of the hotel territory near the slides, and the amphitheater, where the sewerage constantly blew (sumps outside the hotel), the assortment is water polo, bow, pneumatics, for girls - water aerobics and step.
I was pleased with mountain biking - a dialogue on a question about a bicycle:
– Bicycles are all busy
- When will they be released?
– When are you leaving?
- eighteen.
- You know, before 19 they are already drunk.
Just a joke...
In the evening, vulgar jokes, the children especially liked the defile of the naked uncle (photo)
For kids.
The Leo club is weak, the room of three rooms is stuffy, without air conditioning, but the girls are trying to somehow entertain the children. Slides for two hours before and after dinner, rough joints, all bruised and abrasions. Free ice cream 30 minutes a day, however, is. It's good that there are shallow pools for children who can't swim.
Tours.
There are a lot of other jambs, everything will not fit.
The hotel does not pull 5 stars, at the reception the staff themselves say that there are three iron ones (just the territory and pools in their words.
PS. At the expense of the territory - this is basically a sidewalk from the main building to the slides at the other end of 100 meters, most of the territory is occupied by impassable bungalows and pools near them, so you don’t really get around), and a guide from one tour operator in a private conversation just told us: “ Well, you guys have chosen the hotel. . I sympathize” is a quote.
Absolutely boorish attitude of some of the staff, obvious double standards in service (the waiter-administrator Zia with a bandaged hand was especially successful in this, probably, someone broke it already for this).
I remember how a Russian six-year-old boy approached the bartender to ask for ice, so he poured it right into his palms! !
Terrible condition of the hotel, flies and wasps, mosquitoes in the rooms
I would not recommend this hotel. This is not only my opinion, for a week I did not meet a single (! ) Tourist satisfied with the rest, not counting some drunk around the clock. Price-quality clearly does not match, I don’t know who writes enthusiastic reviews here, probably the same agents of tour operators who helped me choose this particular hotel.
Oh yes, we also survived the earthquake. Cool, but the ladies didn't like it, scary
Think.
Translated automatically from Russian. View original
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