Отель не соответствует 5* The hotel does not correspond to 5 *

We rested with my daughter in August from 4 to 10. Only the sea saved the impression, since the hotel does not correspond to 5 stars.
When buying a tour, they didn’t pay much attention to the view from the window to the sea in the room, because they expected that 5 * guarantees a level of comfort in anyone. But. . . Upon checking into room 2135, it turned out that this was the first floor with access to the children's pool, and the soundproofing was poor. The room itself is small and dark. Lamps of low power, which created the effect of despondency... The bed was old yellow, there were no bathrobes, when the lamp was turned on, the switch fell apart. Small bathroom with shower for oversized guests. . . with a loose hook and an incredibly pungent smell.
I turned to the reception with a request to change the room, with a surcharge of course, to which I received an answer that there were no available rooms and come back tomorrow at 10.00. By that time it turned out that the safe did not work, the pillows were knocked down, hard, high... There was a kettle in the room in the dust and....to it !! ! paper cups. The curtain was torn off on one side... The air conditioner worked with a growling sound and only in one position with air flow to one of the beds... Turn it off - it's hot, turn it on - it's impossible to lie down because of the draft. The furniture is old... in stains and dust...

With the hope that they would still meet us halfway, she turned at the agreed time, to which she received an answer of this kind: “What do you not like? Why are you not satisfied with the room?... this is already a good option, we are asked to move to your side in your building ". . . On the second day, we found that the door to the "balcony" (first floor) did not close - the lock was broken. They fixed it for us only after going to the general manager after a sleepless night. The hotel manager assured that all the comments will be corrected because they have excellent service... ))) We were never relocated and we did not hear an apology.
If you do not want to spend money, and most importantly time wasted, I do not recommend Ideal Prime Beach 5 *