Гостиница нормальная, обслуживание - ужас Hotel is ok, service is terrible

Hello, rested in 2009 at the beginning of May. Right from the "pleasant" when checking in, there were no places, we were sent to another hotel, while promising us a free massage, fruit and a bottle of wine. As a result, the fruits were brought after the FOURTH day of the reminder, but they did not see a bottle of wine, to which the manager told us to go drink wine for free at the local canteen. Reception service is terrible. No one will look at you, they stupidly ignore you! ! Iron in the hotel is paid, to iron a skirt - 2 euros! In the morning, fresh juices must be made manually. The air conditioning in the hotel is central, so nothing in the room is regulated. The contingent in the hotel - 70% of the elderly Germans.
In general, from the pleasant - a good beach, a swimming pool, animation from Ukraine (Donetsk), a disco (the schedule is open until 3 a. m. , in fact, they close at 2 a. m. ), pools, and a free round-the-clock bar, wi-fi in the hotel lobby.