family holiday

Written: 6 august 2017
Travel time: 6 — 30 july 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 9.0
Cleanliness: 9.0
Food: 10.0
Amenities: 9.0
I rested from 6.07. 17. to 30.07. 17 at the Barut Arum hotel with her daughter and her three children, two of whom are 8 years old. First, I would like to thank Lena and Yulia, who welcome guests and help resolve emerging issues during the holidays. I also want to express my gratitude to the whole team of animators who organize our vacation, Lisa, two Irams, Zhanna, Chiko, Gocha, Aykhan. But unfortunately the wonderful impression of the hotel four days before departure was spoiled by an unpleasant incident. We booked a table at the "Akasia" restaurant. There were no dishes for children on the menu (children have allergies). We made an order for adults. While the dishes were being prepared, the daughter took the children to eat in a common restaurant located five meters away. I stayed at the table to wait for the ordered dishes. After 15 minutes, the waiter Asman from the Akasiya restaurant ran up to his daughter with the children and began to shout furiously that we had no right to eat in two restaurants. He screamed as if he had caught the criminals in the act. At his cry, the rest at the neighboring tables turned. My daughter and eldest granddaughter returned to the Akasiya restaurant, where the waiter Asman defiantly removed the finished order from the table and began to indicate that we had 5 minutes to leave the restaurant. Lena helped resolve this conflict. The general manager apologized, but the impression of the rest in this hotel was very spoiled. I don't want this waiter serving you.
Translated automatically from Russian. View original