Ехали в 5 звезд - попали в 3 Went to 5 stars - hit 3

1. There is no sign on the hotel, there is no doorman.
2. Restaurant: Food at the hotel improved from 06/15/2010, until that moment, meat was replaced with soy, even "shawarma"; well, and then queues lined up for meat, you had to stand from 10 to 20 minutes; beef was called lamb, which for all the time did not exist at all; grilled fish was one day for dinner and then everyone did not get it.
3. Enrollment in A la carte restaurants was made from 10:00 to 11:00, but it was impossible to catch this person in place. For the fifth time, that is, on the fifth day, we had to guard the person responsible for recording, and at 10:45 they didn’t want to record us for some unknown reason.
4. Bars: soda from 10:00 - people die from the heat, by the evening whiskey and brandy always ended, even at a night disco where drinks are paid!

5. Swimming pool: open until 19:00 even at 41° in the shade; There were two water slides, the third did not work. Yes, and you can’t call them adults, so children always rode them. Opening hours from 10:00 to 12:00 and from 14:00 to 17:00
6. Animation: In German.
7. Rooms: soap, shampoo, slippers are missing; air conditioners do not work well, bathroom with fungus, furniture painted with an ordinary brush (you can see the work of an expensive designer), the couch is covered in mold, bare wires. Safe is paid. There is no minibar at all. The front door is normal. There are photos for everything.
8. Tennis Court: No promised coach service. No one to play with. That is, there is no tennis.
9. Table tennis: one table for 500 people and is located in the aisle from the bar to the pool.
10. Hotel guide: constantly absent, the last time we waited 2.5 hours. The excuse is the constant meetings of the firm.
11. Hotel 5-Star Compliance: At the end of the trip, when there were many inconsistencies of the hotel with 5 stars, I tried to find out about the classification of this hotel and its compliance with the 5-stars declared in the tour. Neither on the hotel itself, nor in the hall, anywhere is there a mention of 5 stars. There are photographs that show that some stars were here, but they were torn off. On the hotel itself, as I said, there is no sign at all. On my request to show me at least some paper confirming the classification of this hotel and in general any permission to conduct this business, I was refused. They explained that they do not have the right and are not required to show documents of this type to guests and vacationers in their hotel. The certificate, as they explained to me, is there, but they will not show it to me. Then a version was invented that this hotel used to be called differently and therefore there is no sign on it, and a new one has not yet been ordered.