Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
2.0
Food:
2.0
Amenities:
1.0
I stayed at this hotel with my 6 year old child. After reading very good reviews about this hotel, we took an early booking tour through Sunmar. All the documents were on hand, the mood was vacation.
I'll start in order:
We were met at the airport. The road from Antalya airport to the hotel took 2 hours. The hotel was 3 on the list. The meeting with the hotel guide Olga was scheduled for the next morning. In total, there were 20 people who arrived on May 18, and this was with the children. Olga said that excursions can be ordered and booked only on the day of meeting with her and not on any other day. I met this approach for the first time. The child chose 2 excursions - Jeep Safari and Dinosaur Park. The first is very interesting and fun, and the second leaves much to be desired. But the child is delighted with dinosaurs. So let's put credit for this program. )) We didn't see Olga again, but when asked when she could be found, the answer was - Why would you? But she left her phone. but he never answered. And on top of that, when departing, the host changed the airline and the airport of arrival. We learned about this only on the bus before arriving at the airport.
Now about the hotel:
We checked into the hotel at 22:30. In the restaurant we were fed according to a note from the reception. At first glance, everything was fine, just wonderful. The next day the surprises began. The room was not cleaned, it was not cleaned on the third day. After the complaint was removed at 19-00 and this is an hour after the complaint was received. Also, the room was not cleaned one more time at the end of the holiday. The room was disgusting. Personal items - child's pajamas. the shirt and soft toys were thrown into the corner of the sofa. The floor was not washed or swept every day, if at all. The carpets in the hallways are dirty and stained with drinks in places. Also on May 25 in the afternoon, water was turned off for 30 minutes and constant power outages and elevators began, floors in the hotel 8 from "-2 to 5" and rooms are located from "-1 to 5", i. e. on 7 floors.
Restaurant and food in the hotel;
The restaurant began its work at 7-00, and the hotel is considered a family hotel for families with children. The restaurant even has a small children's area, but you will not find children's dishes in the restaurant. In this zone, the same dishes as for adults, i. e. french fries, onion rings, tomato pasta sauce. There is no milk. Once I tried to find milk for a child at 23-00. Did not work out ((
I will return to the fact that the restaurant starts its work at 7-00, but at 7-00 you will not find something to eat in the restaurant. Half of the food warmers are empty, but what is left over from dinner and a powder omelet. There are sweet buns, but there are not many of them, and if you decide to come by 9-00, then these buns will not be available. There are buns that are not sweet, but some of them are from yesterday, and some are with salted olives, with sausage and other leftover cold appetizers from dinner. Pancakes and scrambled eggs begin to be made only at 8-30 and behind this a queue is built in which you have to stand for 30 minutes.
At first there were no queues in the restaurant and we adapted to choose from the minimum presented. It was very difficult to feed a child at breakfast. At lunch and dinner, everything was more or less. But after May 25, a nightmare began in the restaurant. For lunch and especially for dinner, people tried to come exactly at the appointed time, if you come for 20-30 minutes, then you run the risk of being left without some of the dishes and finding a place in the restaurant is simply unrealistic. People stood with plates and could not sit down at the tables. because there were no free tables, and if they were vacant, then the dishes were not removed from them. But if you were lucky enough to find a table, then the problem with cutlery began. The staff did not particularly try to fulfill their duties and it seemed that we were vacationers, than we owe them.
I also want to note the dirt on the stoves in the restaurant. I don’t know for what reason, but some of the stoves and the cooking process take place directly in front of the distribution tables. The dirt that is present everywhere cannot be expressed in words. Deep-fried cooking oil is black and does not change. it is simply warmed up in the morning and fried on it and fried and fried. The staff is so unclean that they can drop a spoon from the distribution on the floor. put it back into the food warmer with a side dish. They can also use the same scoop ladle for omelette liquid and for pancake dough (for making pancakes). It is not fantasy itself saw these two cases.
Drinks are so d-o..... that I don’t even know what to compare with.
Children's animation:
This is probably one of the advantages of this hotel. The girls worked hard, pirate quests. they baked cookies and treated all the vacationers by the pool for an afternoon snack, and then ate the leftovers with milk in the Mini-Disco club, decorated T-shirts and backpacks. It is worth noting the girls Valya and Katya, and especially Oksana.
Aqua park and swimming pool:
Good and children's area and adult slides. The pools are clean, the pools are cleaned every day. The children's pool is lowered periodically and cleaned. The children's pool was directly under the balcony and saw it.
Beach:
The hotel is 300-500 meters from the sea. But after the storm the beach is not cleaned. There are not enough sun loungers by the sea. If you want to bring yourself a sunbed, then look for a free one and drag it to yourself wherever you want.
In general, the hotel does not pull on the declared ultra and family and five stars. It's just a regular four. without ultra . So don't waste your money and don't go there. Vacation will be ruined.
I'll start in order:
We were met at the airport. The road from Antalya airport to the hotel took 2 hours. The hotel was 3 on the list. The meeting with the hotel guide Olga was scheduled for the next morning. In total, there were 20 people who arrived on May 18, and this was with the children. Olga said that excursions can be ordered and booked only on the day of meeting with her and not on any other day. I met this approach for the first time. The child chose 2 excursions - Jeep Safari and Dinosaur Park. The first is very interesting and fun, and the second leaves much to be desired. But the child is delighted with dinosaurs. So let's put credit for this program. )) We didn't see Olga again, but when asked when she could be found, the answer was - Why would you? But she left her phone. but he never answered. And on top of that, when departing, the host changed the airline and the airport of arrival. We learned about this only on the bus before arriving at the airport.
Now about the hotel:
We checked into the hotel at 22:30. In the restaurant we were fed according to a note from the reception. At first glance, everything was fine, just wonderful. The next day the surprises began. The room was not cleaned, it was not cleaned on the third day. After the complaint was removed at 19-00 and this is an hour after the complaint was received. Also, the room was not cleaned one more time at the end of the holiday. The room was disgusting. Personal items - child's pajamas. the shirt and soft toys were thrown into the corner of the sofa. The floor was not washed or swept every day, if at all. The carpets in the hallways are dirty and stained with drinks in places. Also on May 25 in the afternoon, water was turned off for 30 minutes and constant power outages and elevators began, floors in the hotel 8 from "-2 to 5" and rooms are located from "-1 to 5", i. e. on 7 floors.
Restaurant and food in the hotel;
The restaurant began its work at 7-00, and the hotel is considered a family hotel for families with children. The restaurant even has a small children's area, but you will not find children's dishes in the restaurant. In this zone, the same dishes as for adults, i. e. french fries, onion rings, tomato pasta sauce. There is no milk. Once I tried to find milk for a child at 23-00. Did not work out ((
I will return to the fact that the restaurant starts its work at 7-00, but at 7-00 you will not find something to eat in the restaurant. Half of the food warmers are empty, but what is left over from dinner and a powder omelet. There are sweet buns, but there are not many of them, and if you decide to come by 9-00, then these buns will not be available. There are buns that are not sweet, but some of them are from yesterday, and some are with salted olives, with sausage and other leftover cold appetizers from dinner. Pancakes and scrambled eggs begin to be made only at 8-30 and behind this a queue is built in which you have to stand for 30 minutes.
At first there were no queues in the restaurant and we adapted to choose from the minimum presented. It was very difficult to feed a child at breakfast. At lunch and dinner, everything was more or less. But after May 25, a nightmare began in the restaurant. For lunch and especially for dinner, people tried to come exactly at the appointed time, if you come for 20-30 minutes, then you run the risk of being left without some of the dishes and finding a place in the restaurant is simply unrealistic. People stood with plates and could not sit down at the tables. because there were no free tables, and if they were vacant, then the dishes were not removed from them. But if you were lucky enough to find a table, then the problem with cutlery began. The staff did not particularly try to fulfill their duties and it seemed that we were vacationers, than we owe them.
I also want to note the dirt on the stoves in the restaurant. I don’t know for what reason, but some of the stoves and the cooking process take place directly in front of the distribution tables. The dirt that is present everywhere cannot be expressed in words. Deep-fried cooking oil is black and does not change. it is simply warmed up in the morning and fried on it and fried and fried. The staff is so unclean that they can drop a spoon from the distribution on the floor. put it back into the food warmer with a side dish. They can also use the same scoop ladle for omelette liquid and for pancake dough (for making pancakes). It is not fantasy itself saw these two cases.
Drinks are so d-o..... that I don’t even know what to compare with.
Children's animation:
This is probably one of the advantages of this hotel. The girls worked hard, pirate quests. they baked cookies and treated all the vacationers by the pool for an afternoon snack, and then ate the leftovers with milk in the Mini-Disco club, decorated T-shirts and backpacks. It is worth noting the girls Valya and Katya, and especially Oksana.
Aqua park and swimming pool:
Good and children's area and adult slides. The pools are clean, the pools are cleaned every day. The children's pool is lowered periodically and cleaned. The children's pool was directly under the balcony and saw it.
Beach:
The hotel is 300-500 meters from the sea. But after the storm the beach is not cleaned. There are not enough sun loungers by the sea. If you want to bring yourself a sunbed, then look for a free one and drag it to yourself wherever you want.
In general, the hotel does not pull on the declared ultra and family and five stars. It's just a regular four. without ultra . So don't waste your money and don't go there. Vacation will be ruined.
Translated automatically from Russian. View original
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