Плакать хочется от такого отдыха I want to cry from such a rest

The great mood, despite the sleepless night, was spoiled as soon as my husband and I entered the reception building of this hotel. Complete indifference on the part of the administrators. Six hours of waiting for check-in. But this is nothing compared to the fact that when I once again asked a question about settling, the answer just killed me: "Yes, your room has been free for a long time, you should have come up and asked more often"... For me, it remains It's a mystery how the hotel positions itself as a five-star hotel. . . According to the holey tablecloths on the tables in the restaurant and the bed linen with holes? By a non-working drain in the bathrooms? For 10 days, the bed linen was never changed. The cleaning lady cleaned our room in three (!!! ) minutes. The quality of cleaning is appropriate. When we checked in, the refrigerator, safe, and air conditioning did not work. Technicians, of course, later corrected everything, but, as they say, an unpleasant aftertaste remained.
I have been to Turkey four times. And always with enthusiasm and gratitude to the hotel staff. This year was an endurance test in Majestic. . . I'm sad. . . Despite all of the above, I love you Turkey! Your culture, your people, your hospitality. And Majestic Palm Beach... I want to believe that this is an exception to the rule...