Definitely not 4 stars

Written: 7 december 2020
Travel time: 29 september — 6 october 2020
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 6.0
Cleanliness: 1.0
Food: 2.0
Amenities: 4.0
This is not the first time we visit Turkey, but we have not been to Side yet and did not know anything about hotels in the city. By the time of booking, there were no reviews about the hotel, they only knew that there had recently been a renovation and, accordingly, hoped for at least a decent appearance and rooms. However, this was not to be hoped for.
Firstly, the hotel barely looks like a top three - and the territory is extremely small, and the rooms are somehow "tired". When we checked in, our room had not been cleaned at all and there was a whole rotten plum lying on the floor. Bed linen is stained, hair is everywhere, furniture is worn. They asked to clean up, and at least it was already possible to spend the night in the room, but no more. They didn't have anything else, by the way. What is strange in the current situation. And at first, by the way, at the reception they generally offered to settle in another hotel of the same chain, Joker Hill, which is supposedly already 3 stars. We initially read about it, and by the way, it was cheaper than our "four". That is, according to their logic, we should have considered the option of settling in a cheaper hotel when we had already paid more. But okay.
Secondly, food. Certainly not 5 stars. However, in 2018 we rested in the "troika", and there the food was better and more varied at times. Seriously, is this a way to mock tourists - every day to serve the same chicken, probably prepared for a week in advance, and the same side dish? The same fruits (tasteless plums and grapes, and then, in limited quantities), the same dessert (this is in Turkey! ), The same greens. Well, why after such a hotel positions itself as a "four"? How did he get those 4 stars?

Third, the beach. It takes about an hour to get to the private area on foot. Yes, and it is difficult to call it private. They seem to have a contract with the hotel. Moreover, the bar there is paid, again, why? Four stars, huh? And if you arrive by transfer (beaten minibus) to this beach, then you can’t go to another one - swim only there, buy cocktails only there, take sunbeds only there. Otherwise, then the Turks from the bar will start to resent - why are we, having paid for a full tour, for an allegedly private beach and AI food, dissatisfied with this dirty beach, we go to competitors? Such impudence is difficult to endure, but, fortunately, we encountered this by the end of the vacation.
It takes about 15 minutes to go to the public beach, you can buy a cocktail and lie on a sunbed all day long.
Nothing bad to say about the staff. Many try to entertain guests at least somehow. True, no one met us upon arrival, we went to the reception and did not see a single smile. But, in general, after some time, they still realized that they were clearly not in the "four", where every guest is welcome, and reconciled. The hotel, by the way, was not the most peaceful. One night, some girl even knocked out the door next to ours. The screams did not subside for a very long time.
We do not recommend to all those who want to relax with COMFORT. They themselves were led to a recent renovation, and were not afraid of the lack of any reviews. The hotel is NOT 4 STARS. I don’t know by what parameters they declared themselves that way, but this can mislead many people.
Translated automatically from Russian. View original