Terrible hotel

Written: 18 september 2010
Travel time: 3 — 16 september 2010
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 3.0
Food: 5.0
Amenities: 2.0
Advantages:
As such, the hotel has no advantages! Their only advantage is the SEA!! ! But even then, it is not theirs.
Disadvantages:
Of the shortcomings, it should be noted the terribly dirty beach, the extremely boorish attitude of the staff, stuffiness in the halls and elevators. Obvious discrimination against Russian citizens in relation to other foreign citizens. (Turks, Germans) The constant smell of sewerage in the lobby and near the children's slides. Unfortunate location of the hotel. (far from populated areas. Weak animation. Food is like a lottery, sometimes good, sometimes not. When the hotel announced the ULTRA AI system, in fact, it is completely absent. Dirty dishes in the main restaurant and disposable cups in the bars near the pool and on the beach !
Review:
In September 2010, I was vacationing with my wife and child at the Laphetos Beach Resort & Spa 5 * hotel in Turkey in the area between Side and Alanya.

To begin with, before going on vacation to this hotel, we read reviews about it. We decided that the negative reviews about the Laphetos Beach Resort & Spa 5 * hotel were exaggerated, or written by competitors or fastidious tourists. But alas, all this turned out to be true. purchased from the tour operator Anex Tour. We flew by Tatar Airlines. There was no food on the plane. Those who flew with this airline will understand.
A C E L E N I E :
Upon arrival at the hotel, they settled until 14.00. The room was given from the front side of the hotel building, overlooking the landfill and sewer manholes of the hotel, from which a terrible stench was heard. To our disagreement, and indignation, about the location of our room, the girl at the reception said that the rooms were allocated two days in advance. The room distribution system in this hotel remains a mystery, since only Turks and Germans are accommodated in rooms with sea views, but we were asked for $ 140 for these rooms for a two-week stay at the hotel. Of course, we refused to pay this amount and invited a senior manager. After much arguing, we were given a room on the opposite side of the hotel, already with a view of the neighboring hotel and a partial sea view.
ROOM :
In principle, the rooms themselves are normal, with the exception of the bath, after each shower a second sea formed on the floor. The reason lies in a small glass fence that replaces the curtain. This fence is too small, and water easily flows to the floor bypassing it. As it turned out later from conversations with Russian tourists, a similar problem exists in all rooms. there was nothing but water in it, despite the fact that we drove on the ULTRA AI system.

P I T A N I E : Food at the hotel is relatively varied, but not stable. On some days the food was quite good, and sometimes there was absolutely nothing to choose from, since all the dishes were spicy. The assortment includes fish, chicken meat and cutlets from semi-finished products. The range of fruits and sweets is varied. The dishes in the main restaurant are really dirty and are regularly lacking. a couple of times I had to drink tea in the main restaurant from disposable cups. Dirty dishes are not removed from the tables in a timely manner, there are not enough paper napkins and the tablecloths laid on the tables were often dirty. and a lot of people accumulate behind them. There are two additional restaurants on the territory of the hotel: Ocean and Sultan, which you can visit once during your stay, but what happens in them is simply ridiculous.
BEACH :
The biggest disappointment is, of course, the beach. It's just awful. Let's start with the fact that there is rubbish everywhere on the beach (disposable cups, plates, cigarette butts). Nobody cleans up this rubbish on the beach. and walking on it is not pleasant, especially when entering the sea. The entrance to the sea is quite sharp, already deep at a distance of 2-3 meters, so children need to be monitored more carefully. The bar on the beach constantly lacks plastic glasses and therefore only beer is poured into them, and all soft drinks are poured into disposable cups, which are scattered all over the beach. When asked to pour soft drinks into normal glasses, the bartender, with an unhappy look, begins to argue and be rude . It is simply not possible to enter the toilets on the beach because of the puddles on the floor and the disgusting smell. In the reviews, we read about the sewer pipe going into the sea from the beach toilets and showers, but naturally we did not believe this. The pipe is really buried in the center of the beach. It is not visible on the catfish beach, but if you put on diving glasses or a mask and dive under the water, you can see how it lies along the bottom of the sea pressed by concrete blocks. In general, the beach area is not equipped in any way. With the exception of sunshades, which are far from the sea. If you want to sunbathe closer to the water, then you will have to drag them on yourself every day.
P E R S O N A L :
The attitude of service personnel towards Russians in hotels in Turkey is not a secret for anyone, but in this hotel it is felt especially. Rude attitude and undisguised unkindness.
ULTRA AI :

Although we were sent using the ULTRA AI system, this system does not exist. There are no imported drinks in the bars, and as I mentioned earlier, there was nothing in the mini bar of the room except water. This clean water system is a swindle for the Russians. We talked with the Germans, they drive on the AI ​ ​ system and use the same services and drinks as we do. The question arises, why do we overpay money?
Summing up the hotel Laphetos Beach Resort & Spa 5 *, I can say that the star rating of the hotel is greatly overestimated. If you do not want to spoil your long-awaited vacation, then do not rush to choose this hotel! Look for more. Fortunately, there is no shortage of hotels in Turia!
Translated automatically from Russian. View original