Ужасный отель! Terrible hotel!

In general, your tour operator will certainly tell you "reviews for hotels are always like that, they rarely write anything good, but what do you want from four stars? " DO NOT BELIEVE!! ! The hotel is terrible, unfortunately, a lot, I read the comments and reviews after buying the tour, for the first time we flew with the help of a travel agency. Upon arrival, we were settled on the first floor, this is something like a calorie, the smell of mold is terrible, the room is clearly not for two, well, with a big tension, of course, I will call it a number. I would probably endure everything, and the mold on the hair dryer, on the broken hair dryer! in the corners of the room, the frame left from the previously apparently former cabinet in this place, the non-working refrigerator, the bed is always, always wet, it was terribly unpleasant to sleep on it, lack of breath, there is no safe , shorter.... complete horror.....even for a surcharge, they refused to move us (there was a terrible attitude of the staff at the reception, they spoke terribly, they couldn’t answer questions, I’m by nature not a conflict person at all, I won’t let you talk rudely with people when I came up the next day and reminded that he promised us to change the number, they answered in a threatening tone like “learn to communicate, you need to talk normally for a start”, in general, I still didn’t understand what it was . . they snapped, fed these “tomorrows”, eventually moved to ok room. This hotel does not deserve ANY STAR, what are you talking about, what are three? four?