наш "сказочный" отпуск our fabulous vacation

Rested with family from 06/25/12 to 07/08/12. I want to immediately warn those who think that we are not among those who like to criticize, rest is important for us, and not looking for minuses in hotels!
If you want an objective assessment, read below.
The hotel area is small, but there is enough space for guests. Lots of trees, good lawns, flowers planted. Grade 4.

The rooms are located in 4-storey buildings of the old building, after cosmetic repairs. Repairs in the rooms are also cosmetic, done poorly, on furniture, plumbing, etc. visible traces of paint, putty. The furniture is old (in those rooms that have been seen). We lived in a family - 2 rooms, in which a family of 4 was cramped. Air conditioning was only in one room, and in the nursery, so the beds had to be moved. The air conditioner worked poorly, with a creak, because. old, but cooled, thank you very much for not breaking))). Our bathroom was normal, but our friends (who came with us) had a work of Turkish architects - a children's sink, you can wash yourself in it only while sitting on the toilet. One man complained that he had to sit on the toilet, bent over in three deaths, so the sink was almost above the toilet. Plumbing leaks, a constant smell of sewerage are minor problems that you don’t pay attention to on the 3rd day. Grade 2.
The beach is private, close to the hotel, small. There were not enough umbrellas and sunbeds for all the guests. Dirt was not removed from tourists, umbrellas were closed in the evening and sunbeds were leveled and that's it. There were no elementary trash cans on the beach, only at the bar. The algae that appeared on the shore after the tides were removed once in two weeks, and not all of them. Grade 3.
The sea in front of the beach is shallow, the entrance is sand, but there are a lot of stones, both small and large. It is difficult for an adult to swim, the depth at the buoys is about 1.6 m. We went to swim on the beach of a neighboring hotel - the sea is cleaner, cleared of stones, the depth allowed swimming. Grade 3.
Service is a different story. At the reception they said that bed linen and towels are changed every other day, in fact, during the first week, bed linen was not changed even once, towels were changed once. We turned to the manager, the result was zero, we reached the general manager of the hotel, an elderly man, speaks Russian well. He apologized, said that this would not happen again, that same evening the cleaner came and swept the room. Linen was changed only a day later, and until the end of the race they didn’t change it anymore, they only brought fresh towels, made the bed and wiped the floors a couple of times !! ! Reception managers are responsive, but with a short memory, they write your problems in front of you and successfully forget, you come the next day with surprised eyes and write again. We saw how some desperate guests switched to swearing and only after that they achieved something. Service in the dining room also leaves much to be desired. a constant lack of appliances, cleaners can not be interrogated to remove dirty dishes from the table, etc. Grade 1.
Food tolerable, monotonous, but edible. A huge plus is the children's menu in the morning, they gave milk porridge. Grade 3.

The animation is commendable. Every evening a children's disco, though monotonous, but the children liked it. Various programs during the day, shows for adults in the evening. Grade 5.
The kids club pleased, you can leave the child for a day, there were a variety of programs, our child went with pleasure. Minus there is no air conditioning in the club, and the heat outside is under 40. Score 4.
9. Hotel guide Coral Anna. He does his job perfectly, meets tourists, according to a memorized program he talks about the charms and pitfalls of Turkey. Her company reacts reluctantly to real requests and wishes of clients - well, what can I do, this is her best excuse. The tours she sells to tourists are different from their description. Grade 1.
To summarize, the arithmetic average rating of the hotel is 2.78. And this is not surprising, the hotel used to be an HV level, it was called Verano Phoenix Family Resort, Larissa became known after a facelift, which was not completed before the start of the season, which the general manager admitted in an interview. Friends asked for a hotel certificate, to check the “star rating”, they didn’t even show it, I think it doesn’t exist. They asked for an elementary business card, received a piece of paper with a phone number, and then the next day, after a meeting between the reception manager and the general manager.
We will not advise, dissuade, everyone has the right to decide for himself. We tried to convey objective information for those who want to know the truth. Otherwise, the choice is yours, have a good rest.