The most terrible hotel, it's a maximum of 1 *

Written: 2 august 2019
Travel time: 19 — 26 july 2019
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
To begin with, when we were looking for information about this hotel when buying a tour, there were few photos, and even fewer reviews, so we had little idea where we were going.
Upon arrival at the hotel, we were dumbfounded at the very entrance, there was no light, the reception desk was empty, we had to wait a few minutes when they finally noticed us. The man did not speak Russian well, wrote down our data and said: “Now you can leave your things right here and let's go eat. ” As it turned out, there are no rooms and we are not the first ones who have encountered this, we were offered to spend the night in the lobby until 3 in the morning. This was followed by my loud screams, calls to the hot line and everything that should have at least somehow solved this problem. The owner of the hotel, Sinbad, said that he had another hotel and he could take us there for that night and....left for a foam party, we did not see him again that evening! Wow, what a service! Maximum care for your guests.
A girl who introduced herself as an assistant in this hotel offered us to stay in her room, and she herself would spend the night in another place. OK. As a result, we were settled in our room only at 10:30 the next day.

And as it turned out, these are not all surprises. There is no refrigerator, telephone, safe in the room, hair dryer does not work, 2 out of four sockets work, air conditioning works like a fan, does not cool and constantly turns off by itself! We were provided with two towels (small and large) for two, I asked to bring more, they promised to bring it to me, but I never waited. These same two towels for 7 days of stay did not change! The bed was not made and also did not change, the garbage was not thrown out and the room was not cleaned at all. Everything is dirty and broken.
The food is disgusting, a very meager menu, you can see that what was not eaten today will definitely appear tomorrow, only generously seasoned with spices and this can go on for 3 days! The rest of the french fries can generally be stuffed into a salad)))) Flies are circling over the products, it all looks unpleasant and it is simply impossible to eat. Half of the tables are broken, the tablecloths are terribly dirty, no one cleans them. You can rarely get some drinks at the bar, mugs are constantly busy, everything is constantly running out. The staff works in their everyday clothes, there are at most 8 people working there and they all do each other's work, the guy from the reception can stand behind the bartender, hence the problem that there is no one at the reception.
For 7 days at the hotel three evenings the power went out for more than 2 hours. Wifi catches only in the lobby and intermittently. In the last days of our stay, fleas were noticed on the bed..... I don't know what else to add. This is a terrible hotel and I certainly do not recommend it to anyone, it is not worth your single ruble. The real bum.
Translated automatically from Russian. View original

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