The hotel is good, but there are disadvantages in service

Written: 10 september 2021
Travel time: 15 — 22 august 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 6.0
Food: 5.0
Amenities: 5.0
We chose the hotel on the recommendation of a travel agency and a beautiful picture. Reasonable price for the season.
We arrived at the hotel at 5 am, at the reception they said that there were no places, but if you want a view of the pool, pay $ 30. Didn't pay, why? We waited for breakfast in the lobby, had breakfast, went to relax by the pool and wait for check-in. After dinner, they settled in a room with a view of the mountains, which is better, because there are no extraneous sounds (cars from the road, screams / music by the pool, mosques), so why pay?
The room is cozy, the bed is large, the bed is clean, but the ceiling and wall in the bathroom are flooded, so the light bulb over the washbasin did not work. She asked me to fix it, but everything remained as it is - it blinked constantly, apparently in no other way. The maid was friendly, cleaned well, replenished the mini-bar, changed towels.
Towels on the beach killed in stains, holes with an unpleasant smell.

The beach is clean sand, with sunshades and sunbeds in sufficient quantity. The sea is clean and warm. Transfer to the beach - a bus without windows with large cracks in the seats, but went regularly, the driver is attentive.
The restaurant has long queues for food, it is difficult to find a free table with a clean surface. There is a lot of meat, fish, vegetables, few fruits. On the last day, they were poisoned by something incomprehensible, so they didn’t take anything except mineral water.
The animation is very weak and primitive, more designed for children. Once there was a show program with a performance of a folk ensemble and karaoke, and so boring and despondent.
There was a misunderstanding with the guide, which is apparently practiced with all tourists. They asked where to buy souvenirs, sweets home, he promised us a free transfer to shopping, where we were deliberately taken to a jewelry store, a textile store, and then to a supermarket with unnecessary goods. As a result, we lost a lot of time and mood for the whole evening.
Translated automatically from Russian. View original