The hotel is new, nice, even grandiose, but there are many shortcomings

Written: 31 may 2018
Travel time: 15 may 2018
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 4.0
Cleanliness: 8.0
Food: 6.0
Amenities: 4.0
I bought a tour by pre-booking on January 27 at the Side La Grande Resort & Spa 5 * hotel (Join Up! tour operator). Arrived on 05/14/2018 in Antalya, representatives of Join Up! presented a gift, the hotel is full, we are settled in Crown Sereniti. At the reception of Side La Grande, we tried to find out if rooms were booked for us, but they did not want to talk to us, referring to the hotel guide. Settled on the second day with the participation of the gendarmerie. The reasons did not find out what it is: mutual collusion of the tour operator with the hotel? ; just not the decency of the tour operator Join Up!?
The room they gave was 1124, it was rather cramped (in the Crown Sereniti it was similar, but more spacious), it was comfortable in terms of functionality, the air conditioner worked; but the windows overlook the narrow backyard of our hotel and the neighboring one. Kitchen hoods are constantly working there, trucks drive in for unloading, kitchen workers go out for a smoke break, that is, there can be no talk of even elementary short-term ventilation. And since the hotel is full, it is not possible to exchange the room. WiFi is paid (in the room it catches every other time), the safe is paid, all for 2 euros per day.
Food... In general, good both in taste and quantity, the greens are only a little sluggish. But either because of the number of people, or because of the containers with food located in one row, queues line up, and if you don’t need both the first container and the second, and the third, then you still stand and wait until all 20 people standing in front of you will look into the previous three. The tables are located close to each other, it is difficult for two people with plates to disperse.

But the biggest disappointment was the beach; we went to Turkey not to sit in a room, not to fill up to the eyeballs, but to spend the day by the sea (but under a canopy, it’s hard to roast in the sun even in May). Walk for about 5 minutes, along a pretty path immersed in greenery. The hotel beach is not designed for so many people, there are not enough sunbeds, people are in constant tension. It is easier for those who can calmly sit on the sand under the sun, because under the awnings there are no places even for towels. Sand mixed with pebbles and pieces of reed branches, you need to go to the sea along it barefoot very carefully so as not to break your leg. The beach is removed from household garbage with a big stretch for "3" balls. The sea with a gentle entry, with sand, is good.
Translated automatically from Russian. View original