From the pros of the sea and the beach

Written: 29 september 2020
Travel time: 19 — 27 september 2020
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 5.0
Cleanliness: 8.0
Food: 2.0
Amenities: 5.0
Even upon arrival, at the airport, we were informed that they had changed the hotel, without our knowledge. We didn't agree. We walked for an hour together with the meeting guide from the bus to the airport, found out what was going on, in the end they allowed us to be taken to Sural. We arrived at the hotel after 20:00, we were sent for dinner and said that they would check in after. But neither after dinner, nor after an hour, nor after an hour and a half, we were not settled, although other people who arrived later than us were settled immediately, in my presence. And so we continued to hang out at the reception. The fat dude at the counter was saying "System failure, wait. " This lasted until we contacted the tour operator and they called the hotel. As a result, we settled in two hours later.
The room was nice, freshly refurbished and clean. Of the advantages of the hotel: rooms, territory, beach and sea. Of the minuses: this fat dude at the reception and food. The first day it seemed that everything was fine with food, but on the second day you realize that there is no meat from the word at all, some kind of offal, semi-finished products. There is fish, but it is impossible to eat it every day for lunch and dinner. My sister was poisoned by something at dinner on the third day of her stay and spent the day in a completely terrible state. This is the first time for us in many years of rest in different countries and hotels. In this hotel, most likely, you need to drink from morning to night and disinfect the body from the inside, so to speak. As do many vacationers there. We don’t drink alcohol, probably it’s not allowed there))) Sweets are also miserable, I have never seen semolina with syrup in different colors and variations under the guise of sweets.
In connection with the coronavirus, the staff puts food for everyone, and this creates queues and increases the burden on the staff. Well, our people, and in the hotel 95% of visitors are Russians and Ukrainians, they like to stand in line) 19:00 starts)) well, it’s lovely, just let ours stand in line)) It was a pity to look at the staff in the dining room and bars, the waiters run around there without rest at all, with black circles under their eyes. There, one employee can be a waiter, a cleaner, and a bartender, in the morning in the dining room, in the afternoon in a cafe on the beach, and so on in a circle. Sad story. They save at the hotel both on employees and on vacationers.

In general, the hotel is not recommended. The beach and sea are amazing. I didn’t do the massage at the hotel, because I didn’t like the very intrusive and stuffy Violetta at the spa. I don’t understand at all why I should tell someone something about myself, when I arrived and for how many days, if I just came for a beach towel. Just give me a towel and I'll go to the beach. So no, Violetta should give me spa services and massages, find out with whom I am relaxing and so on. Dumb scheme. If necessary, I myself will come up and find out all the questions that interest me about the services of the spa center. No need to impose.
Translated automatically from Russian. View original