Сурал Резорт Сиде Турция Sural Resort Side Turkey

Turkey, Side 09-19.09. 2012. TezTour. SURAL RESORT Hotel. The hotel consists of 8 buildings, interconnected by a gallery. 4th building - reception. 2 pools. Large territory. To the sea 200 meters on the territory of the hotel. Upon arrival in the evening, they provided room 5415 (building 5.4th floor). If you look closely at the photo of the hotel buildings, the 4th floor is under the roof. So, the room does not correspond to 5 stars. Komorka. They asked for another number. Offered on the 1st floor overlooking the solar panels and the road through 5 meters from the balcony. Refused. They offered to change the room for money). They got rejected. The next day, at a meeting with the guide (Alena), TezTour demanded a normal room. We went with a guide to the reception, after a short conversation we were refused. I had to read the contract. Clause 9.7 spoke of a written statement of dissatisfaction with something to a hotel representative. They wrote a statement, but on September 10 they tried to hand it to the hotel representative. After a 30-minute study of the application, we were refused to accept it due to the lack of such a practice). Dumb though). My wife and I decided to hand over the application to the TezTour guide under video recording), which was done on the morning of September 11th. Somehow it immediately became clear that we, together with the guide, did not come to the reception yesterday. In general, the girl turned out to be a liar. After dinner we were given a normal room 5210, on the second floor. Unfortunately, the room had "sound pollution" in the form of constant noise from the hoods, which were located between buildings 5 ​ ​ and 6. I had to close the balcony door at night. They feed normally. The floors in the room were not washed, only the general order will be restored and that's it. Tipped twice - to no avail. Only after they told the cleaning lady - they washed it. I came for a massage by appointment, my place was taken. In general, no ice attitude towards the Russians. The beach is not very clean. In general, we had a good rest), but there is no longer a foot). In general, SURAL FAMILY is ignored. I'll think about TezTour.