Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
1.0
Food:
6.0
Amenities:
4.0
We bought a tour to this hotel, because it has good ratings on various resources. But all these ratings turned out to be misleading. Here I will write shortcomings, because basically people are looking for them.
I'll start over. We arrived at the hotel around 7:00. Despite the possibility of check-in, we were settled at 14:00. By the way, in other hotels in this matter they always made concessions and settled earlier. When communicating with the reception staff, it seemed that in order to check in earlier, you need to give something. . .
During the rest, the receptionists seemed absolutely not customer-oriented. I understand that there are many tourists with questions, but there are few of them, but this is not a reason to treat the client with disdain. We must remember that the hotel you have "5 stars". By the way, I even caught them on a little deception. Upon arrival, you are given a flyer for a free massage, and they explain - "for each family member (except for small children)". When contacting the spa directly, we were told that this flyer is valid for only one family member. I contacted the front desk for clarification. Calls, consultations, disputes among themselves began. I did not tolerate this "bazaar" and left, leaving them this flyer.
Once the child needed the help of a doctor who was in a hotel. We arrive at the medical office - closed. We knock, after 40 seconds, unlocking the door, a sleepy honey brother comes out.
Very few staff speaking Russian. Fully understood and spoken by 3 people in the whole hotel. This is extremely inconvenient.
The room was dirty!! ! There was dried chocolate on the floor, the floor of the balcony was not washed at all, there were sticky marks on the table, and there was a frozen puddle of fanta in the mini bar (in the fridge). Stripes on the walls, torn pillows, a dirty hair dryer that I didn’t even want to take in my hands, dust on the ventilation system. Of the 10 days of stay, we were cleaned 6 times, although daily cleaning and replenishment of the mini bar are stated. I've talked to other residents and they say the same thing.
The range of hygiene items in the room is soap and shampoo. Everything!
In the toilet and in the shower, the doors creaked terribly. The balcony door also creaked. On the second day, a (already broken) leg flew out from one of the beds.
The soundproofing in the rooms is terrible. You can hear the children playing on one side, and someone snoring on the other. And the night discos are very well audible. Yes, discotheques. The disco of the neighboring hotel could be heard much better than ours. I note that the hotel has very weak animation.
Wifi in rooms? Forget! Caught only in the far corner of the balcony and then the net for the staff. There is Wi-Fi in the Lobby. But the speed there is such that the video is played only in 144 quality. And this is not a problem of gadgets (tested on many). I approached the reception with this problem, to which I received an answer - “this is not our problem! ”.
In the dining room, 70% of dishes and cutlery are dirty!! ! Seating was often not available. Waiters and cleaners can't cope with a large number of visitors. Sometimes I had to sit at the table and wait for 5-10 minutes until a person comes to shake off the crumbs from the table and remove the dirty dishes left over from previous people.
And of course - disgusting alcohol!
Sunbeds by the pool need to be borrowed from about 9 am. If you come at 10-11 o'clock, you won't find free sunbeds.
Sellers of shops located on the territory of the hotel and photographers in the hotel are extremely intrusive. One salesman in a children's toy store angrily swore at us through his teeth because we didn't buy anything from him.
Good moments and good people, of course, too. But they are far fewer. . .
Output. This hotel is clearly not 5*. It is not for nothing that the hotel does not have five stars on the logo like many other good hotels. Perhaps next year - the star will fly off...
Do you want to relax calmly, without hassle and problems? You are not at Terrace Elite Resort!
I'll start over. We arrived at the hotel around 7:00. Despite the possibility of check-in, we were settled at 14:00. By the way, in other hotels in this matter they always made concessions and settled earlier. When communicating with the reception staff, it seemed that in order to check in earlier, you need to give something. . .
During the rest, the receptionists seemed absolutely not customer-oriented. I understand that there are many tourists with questions, but there are few of them, but this is not a reason to treat the client with disdain. We must remember that the hotel you have "5 stars". By the way, I even caught them on a little deception. Upon arrival, you are given a flyer for a free massage, and they explain - "for each family member (except for small children)". When contacting the spa directly, we were told that this flyer is valid for only one family member. I contacted the front desk for clarification. Calls, consultations, disputes among themselves began. I did not tolerate this "bazaar" and left, leaving them this flyer.
Once the child needed the help of a doctor who was in a hotel. We arrive at the medical office - closed. We knock, after 40 seconds, unlocking the door, a sleepy honey brother comes out.
Very few staff speaking Russian. Fully understood and spoken by 3 people in the whole hotel. This is extremely inconvenient.
The room was dirty!! ! There was dried chocolate on the floor, the floor of the balcony was not washed at all, there were sticky marks on the table, and there was a frozen puddle of fanta in the mini bar (in the fridge). Stripes on the walls, torn pillows, a dirty hair dryer that I didn’t even want to take in my hands, dust on the ventilation system. Of the 10 days of stay, we were cleaned 6 times, although daily cleaning and replenishment of the mini bar are stated. I've talked to other residents and they say the same thing.
The range of hygiene items in the room is soap and shampoo. Everything!
In the toilet and in the shower, the doors creaked terribly. The balcony door also creaked. On the second day, a (already broken) leg flew out from one of the beds.
The soundproofing in the rooms is terrible. You can hear the children playing on one side, and someone snoring on the other. And the night discos are very well audible. Yes, discotheques. The disco of the neighboring hotel could be heard much better than ours. I note that the hotel has very weak animation.
Wifi in rooms? Forget! Caught only in the far corner of the balcony and then the net for the staff. There is Wi-Fi in the Lobby. But the speed there is such that the video is played only in 144 quality. And this is not a problem of gadgets (tested on many). I approached the reception with this problem, to which I received an answer - “this is not our problem! ”.
In the dining room, 70% of dishes and cutlery are dirty!! ! Seating was often not available. Waiters and cleaners can't cope with a large number of visitors. Sometimes I had to sit at the table and wait for 5-10 minutes until a person comes to shake off the crumbs from the table and remove the dirty dishes left over from previous people.
And of course - disgusting alcohol!
Sunbeds by the pool need to be borrowed from about 9 am. If you come at 10-11 o'clock, you won't find free sunbeds.
Sellers of shops located on the territory of the hotel and photographers in the hotel are extremely intrusive. One salesman in a children's toy store angrily swore at us through his teeth because we didn't buy anything from him.
Good moments and good people, of course, too. But they are far fewer. . .
Output. This hotel is clearly not 5*. It is not for nothing that the hotel does not have five stars on the logo like many other good hotels. Perhaps next year - the star will fly off...
Do you want to relax calmly, without hassle and problems? You are not at Terrace Elite Resort!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Sorry for the waste of money!!! Primitive food, dirty dishes
- Not everything is as rosy as in the photo! Read and think!
- Nice modern hotel, more family than for parties
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