Красивая и уютная территория, но есть недостатки Beautiful and cozy area, but there are flaws

Vacationing with my wife. Room 411 on the second floor in the building where the hamam is located. The hotel area is really very beautiful, especially for lovers of flowers and plants (this played an important role in choosing a hotel), varied and tasty food (as in most hotels of the same level), but there and many shortcomings that we did not like. Therefore, despite the desire to ignore the shortcomings and focus on a positive holiday, they will return to this hotel, unfortunately, there is no desire. The service, alas, is lame (they forgot to put water in the room for the last few days (4-5 days, given that there were 8 in total), sometimes I had to go to the reception to beg for it). You can, of course, take a portion (200 ml each) in the refrigerator of the bars by the pool and on the beach; but, firstly, you don’t always want very cold water, and secondly, why do you need to keep track of this yourself, if you just have to put water in your room every day?
The cleaners, by the way, do not understand Russian at all. The girl who cleaned our room did not understand a word of English either. I didn’t even take dirty towels from the room (they lay on the floor for several days until the departure). Although the swans on the bed folded ??? ? (left twice for $ 1, then stopped). He asked her to wipe the floor (there was sand on the floor from the very check-in) - and they lived the whole rest as it is, did not interrogate, washed it only in the bathroom (although he showed his hands on his fingers, I thought I understood... ). The mattresses on the beds are dead, the springs are so noisy that when you lie down, you are afraid that they can get out of the mattress and stick into you??? ? The heated towel rail on the balcony is plastic and extremely unreliable, half broken from time to time (the plastic naturally cracked). Therefore, it is very inconvenient to dry something, and it does not withstand towels at all. We, like most guests, dried them right on the railings on the balconies...
The sand and pebble beach here is also a rather controversial pleasure, I hoped to get used to it, but on the 3rd day my feet were already “burning” from small pebbles, it was simply unrealistic to walk far along the coastline (like on a granite crumb)... Of course, you can walk and swim in special beach shoes, which many do, but I personally want to go barefoot on vacation, because. feet are steamed in shoes for a whole year, and this is simply good for health. Fortunately, on the 4th day of rest there was a tide and the water level rose a little as ordered, so for a couple of days we were happy to walk along the sand quite far in both directions. And a couple of days later, the water level dropped again, and again "exposed" the pebbles of the coastline. The waves were also different every day, the sea was either calm or stormy, so much so that it was not easy for an adult strong person to get in and out, not to mention children and the elderly. Here I do not mean that this is a disadvantage, but simply pointing it out for information. In general, we saw such a different sea and coast in a few days on vacation for the first time, it was interesting.

We did not go on excursions, we just wanted to sunbathe and lie down on the sea. I also note the inconvenient time for issuing beach towels, already mentioned in the reviews, from 9 to 11 in the morning. Having breakfast from 7 to 8, we went to the beach in the morning without waiting for the opportunity to change towels. So we ended up with one set for the whole holiday. I think that at least half of the guests do the same. From other vacationers, they heard that they could hear the pump running in their room at night, and also that they had never seen a line in the dining room for hot drinks anywhere else. Which we also witnessed, periodically at lunch and during dinner, albeit for a short time.
A couple of times there was a feeling that the hotel was overcrowded, in terms of the fact that the number of guests in the restaurant (dining room) exceeded the number of vacationers in the hotel for a comfortable meal at the same time. There is nothing to reproach the waiters here, they tried their best and "rustled" like bees. We also heard reproaches from people with preschool children about the lack of cereals and difficulties with the children's kitchen. I can’t say anything here, except that we saw rice porridge a couple of times (and only that), and it was easier for us without children in this regard. We could always find something to eat and were very pleased with the cuisine.
They tried not to pay attention to the special attitude towards the Germans, about which a lot has already been written, but when during the gala dinner one of the waiters took us from the table (3 companies were sitting, from Russia and Belarus, only 7 people with us ) salt and pepper and napkins, it was not very pleasant. Of course, we have already eaten, but this is the first time I have seen...
Regarding the shows that were shown in the evenings, I don’t want to find fault, but at times they seemed to us very “long”, we liked only a few, so we didn’t go to them much. Moreover, the balcony of our room just overlooks the stage at one end and, if desired, we could watch them from afar, right from there.
Summarizing my review, I can say that the service of this hotel, unfortunately, left a rather negative impression.

The main disadvantages are very old mattresses, a broken heated towel rail on the balcony, issues with water and room cleaning. There were other nuances. Not everyone will like the sand and pebble beach, and it greatly depends on the sea level, as you get there, it can be very uncomfortable for someone without special shoes.


I liked the variety of cuisine familiar from hotels of this level, the dining room staff works very quickly, well done! The main advantage of the hotel is a very beautiful area, not very big, but very comfortable. Wherever you stand, you can do a photo session everywhere, the eye rejoices at all this to look at, amateur gardeners will be delighted!
Unfortunately, we have no desire to return to this hotel, may you have better luck if you decide to go there. The air conditioner in the room blows directly on one of the beds, so you need to be very careful with it and with cold water, otherwise you risk remembering for a long time not only the beauty of the hotel's fauna, but also the subsequent antibiotic treatment of a severe cold, be healthy!