Ужасссссс Horrorssssss

Horror
hotel. This is my first time encountering this. The transfer picks us up at 20.00. Hotel until 12 noon. Specifically, in their hotel it is written that if you want to extend it until the evening, you must notify it two days in advance. Of course for money. They said 10 euros for one hour extension. Of course, an extension at their hotel is expensive. (I went to let you know. I have two children, 5 and 6 years old. I am alone with them. I don’t want to sit in the lobby until 20.00. The answer was categorical - come on the day of departure after breakfast and we will tell you whether you can extend it or not. So, I don’t need it after breakfast. I’ll have to pack my things already. Our hotel may be completely occupied and other people will already need your room. But we’re not people??? ? We’re actually your clients and we’re here. That’s all How?
For whom are the rules and reputation? Been to a lot of places. Never had a problem renewing a room. Only in this hotel. I don't recommend it to anyone. They talked rudely. I'm shocked.

They don’t want to solve the problem and don’t want to go to a meeting either. And then he turned around and left. This is a bitch of course. I was left standing as if I had been spat upon.