Отель неплохой, но персонал на рецепции оставляет желать лучшего Good hotel but reception staff leaves a lot to be desired

Let's start with accommodation. We were brought to the hotel at about 10 am, and we got into the room at the beginning of the third. The reception staff frankly don't care about you. They put on bracelets, said "go have breakfast, the room later. " Suitcases stand directly in the hall, maybe they have some kind of luggage room, but no one told us about it. And this, so that you understand, the children and I left the house for the airport at one in the morning and did not sleep all night. At two o'clock in the afternoon we were called to the reception, they wrote us the room number on the bracelets and said "sit down, wait. " After another half an hour, I went to the reception to find out what we are waiting for. And, lo and behold, it turned out they simply forgot about us. Well, then we were taken to the room and everything was wonderful: the air conditioner worked, the food was excellent, I liked the animation along with the animators, wifi sometimes worked right in the room (but more often it didn’t work anywhere), the room was cleaned well (except once, when I decided give a tip). Beach. Well, that's a different story. The sun loungers are very far from the water, and the sand is so hot in the morning that you can only walk on it in slippers. The beach (for some reason, only our hotel) was covered in algae, and, on the whole, dirty. Therefore, we practically did not go to the sea, we sat by the pool. The air temperature was 32-34 in the morning and reached 40 and above in the afternoon. The water in the pool was heated accordingly. There was another indoor pool, where the water was cool and there was a smell of oils from the hamam, they were saved from the heat in it. Well, that's all. In general, I am satisfied with the rest and the hotel and the Tez tour company too. The only thing: making an appointment with representatives of the Tez tour the next day after arrival is stupid. The information that the representative told me about the hotel, I already found out myself. I think a representative should meet on the day of arrival, help with check-in and tell all the information about the hotel. There are practically no Russian speakers at the reception, so a Tez tour representative could be extremely useful in the first hours upon arrival.
Well, I read it many times, and now I checked it on my own experience - to use the proposed extras. I do not recommend the services of a tour operator. Well, for example, my daughter and I went to the hammam offered by the representative of the tour operator, because it is allegedly cheaper there. Paid $60 for two. Then, already on the spot, it turned out that these $ 60 included: 15 minutes of sauna, 15 minutes of foam massage in the hammam and 15 minutes of massage with oils. And then you start to sell additional services. At what they do not offer, namely, they vparivayut. There is simply no way to refuse, without these additional services you will simply die from all conceivable diseases without leaving the spa center. I agreed to a massage of 5 types for 1.5 hours. No, I have no complaints about the massage, everything was excellent. But guys, I ended up paying pretty much the same money that I would have been charged for similar services at my hotel's spa. We draw conclusions. I also fell for a trip to "shopping centers" from a tour operator. Well, in my understanding, a shopping center is a large building with a bunch of shops of different brands, a food court, restaurants and a cinema. But this is not about the places where we were taken. The first in our cultural program was the leather and fur trade center. The Turks have a rather peculiar idea of ​ ​ ​ ​ how leather goods should look, so they could not interest me in anything. Next was a shop (let's call a spade a spade, this is not a mall) jewelry and plus there is a souvenir and oriental sweets on the lower floor. I chose a silver ring with zirconium from Swarovski... Well, what can I say, for the price that I was asked for ($ 45 and this is with a 50% discount), I could buy a gold ring in Ukraine. Okay, nice ring. Further oriental sweets went. They gave us a taste, everything was delicious. And then they announced the price - $ 50 per kilo...
Then in the market, which is near the hotel, I saw something similar at times cheaper ($10-20 per kilo). I still amuse myself with the hope that my sweets are from the nature of the product, and bazaar ones are chemistry.

There were also painted bowls for $20, which I later found for $3 at the market. And a few more words about the textile "center". This is such a big place in appearance reminiscent of second-hand, but with new things, namely fakes of various brands. Prices. Prices in Ukraine are lower in shopping centers. I am not fond of fakes, so the assortment of this store was left without attention.
In general, shopping in Turkey was extremely dissatisfied.