Не 5* это точно, мошенничество персонала! Not 5 * that's for sure, staff fraud!

It took 4 hours to get to the hotel from the airport because the driver did not know the way. In fact, the ride is 1:30. We arrived at 12 at night and we are accommodated in the main building, although we booked a bungalow and it was more expensive than the room in the main building. We said that we booked a bungalow, but we were offered to spend the night and resolve the issue in the morning. In the morning, when we arrived at the reception, we were told that there was no free bungalow, and this despite the fact that we arrived on April 28 and it was only the 3rd day of the hotel's operation after opening! There were still very few people. They said they would fix the issue tomorrow. We stayed in the main building for another day. So in the main building in the room it is not possible to sleep, the audibility is terrible, everyone who walks along the corridor gets the impression that they are in our room. The next day we are again told that there is no bungalow for us, I asked the guide Coral for help in resolving this issue. He approached the reception and they told him in Turkish: that in the Bungalow we will only accommodate Russia and Ukraine in the main building, but I understand Turkish and, of course, I tell him indignantly about this. They did not expect this and had to give in and give us our bungalow))
- The territory is very beautiful, large, well-groomed. Turtles, various animals run around the territory...
- Bungalow - Probably they gave us a terrible bungalow to annoy us (((as if there were 10 m2. We are 2 adults and a child of 8 years old. There was even nowhere to put a suitcase! Shower meter by meter, when you swim all the water runs out of it and runs into the room Soap that is both shampoo and shower gel practically does not lather.

But the room was not cleaned badly. The bar was replenished every day (beer, water, juices, cola, fanta, chips, nuts).
- Meals - I have been to different hotels in Turkey and have something to compare with. Therefore, the food is 4 *, not 5.
For 7 days there was no seafood at all. The fish was every other day only in batter, once on the grill small trout. Meat was meat gravy and grilled chicken. Since I don’t eat meat on vacation, I can’t say how it tastes. Of the fruits there were (apples, oranges, grapes), once they gave strawberries, but they were quickly taken apart and many did not have enough.
There were 2 types of soups, I really liked the lentil soup! Breakfasts are monotonous scrambled eggs, fried eggs, sausages, cheeses, rolls and vegetables.
- Beach - The beach is large, the pebbles are large and it is very painful to enter the sea without special shoes, but the sea was clean and at that time still cold (April 28), the water was +17, so we swam only in the pool. They were clean and warmer than the sea))) Animation is very weak, but maybe for the better.
The child was delighted with the slides, but the water in the pools with slides was just ice cold.
- Bar - In the bar, the glasses were very dirty, the alcohol is local, but if you ask very well, then they get good whiskey and tequila from the bar. Belize is only a local spill, but there is.
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And the cherry on the cake at the end!!!
We signed up for the Ala Carte fish restaurant, the cost per person is 15€.

But the next day we decided that we did not want to go there. I went up to the lady who keeps the appointment and asked if I could cancel my booking without financial loss. To which the girl replied that everything is possible and canceled! But when we left, a surprise was waiting for us at the reception. We were told that we had to pay for dinner at the Fish Restaurant. I say - but we canceled the reservation of the restaurant and did not eat in it, to which they show me an invoice with a list of everything that we "as if ate" and at the bottom is my painting. I was not just shocked... how did it happen that my signature was on the check? I signed only in the journal that I confirm the cancellation of the reservation! But as I understand it, they have a carbon copy there and they automatically put my signature on the check. Naturally, I did not agree with this fraud and asked to invite the hotel manager, they called him and handed me the phone. What does he say to me: What are you thinking that you are the smartest?? ? Pokushyalya and you don’t want to cry ?? ? I have never met such rudeness anywhere else (((I asked to look at the cameras of the restaurant where we eat everything that was listed on the check, but no one wanted to listen to me. As a result, we were not allowed out of the hotel until we paid the bills Of course, I paid this bill, but the rest was already ruined, there was no mood anymore, this hotel left such a sediment on my soul (((
Therefore, I want to warn about fraud on the part of the staff! So that later you will not be in my place.