Detailed and constructive feedback, generally positive. Who travels with children - READ!

Written: 8 june 2012
Travel time: 27 may — 3 june 2012
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 9.0
Food: 8.0
Amenities: 8.0
We rested with my family from 05/27/2012 to 06/03/2012, my husband is 34 years old, I am 26, my child is 1 year and 2 months old. Previously, they were abroad, in different countries and in different hotels, this is not the first time in Turkey, so there will be no squeals of delight, like: wow, everything is supereeer!!!!!!
Accommodation and number. So we arrived at the hotel an hour and a half before the estimated time, the reception is spacious, there is a place to leave luggage and relax, although we didn’t have to rest with our chilopop, we ran after him through the expanses of the lobby  while waiting for the settlement, we had a bite to eat, walked around the territory, didn’t get bored all in all. We had booked a room in a bungalow, no one had any bracelets. Uncle at the reception for $ 50 gave us an excellent room closer to the hotel and the beach, 2nd floor, west side, that is, the room did not warm up from the sun for half a day, but only in the afternoon the sun appeared on our balcony. The rest of the time there was shade, which we considered a very positive thing. The room is clean, spacious, bright, although there is somehow not a lot of electric lighting in it. It is better to apply makeup in the bathroom, but for everyday purposes it is enough. After the “auditor” programs, I examine all the corners more carefully, mold, breakage, dirt, hair, stains - there was nowhere, everything is clean, sterile, equipped, comfortable. There is a central air conditioner in the room, it didn’t always work when we wanted it, but in principle, this didn’t spoil our vacation, because in May there was still no such sweltering heat, and the room in the shady side, as I already wrote, didn’t warm up. All the same, I advise you to immediately offer gratitude at the reception for the “better” number. Your vacation is not worth the cost to you to spoil your nerves in connection with a less successful settlement for the sake of saving money.
Cons of rooms on the 1st floor and generally "worse":

1) on the first floors, the dampness is natural, they say, and living creatures happen.
2) lawn waterers are turned on at night and they actually water half of the first floor balconies
3) all personal life is in full view of passers-by through the open balcony door.
Food, bars and restaurants. There were no complaints about the food in the main restaurant! All dishes were fresh, there were no poisonings. They don’t argue about tastes, 2 chefs changed there, one had everything spicy, the other not so much. There is a diet table, there are boiled vegetables and meat, from there we gave food to the child, but they also gave some dishes from the general table, everything is fine! Cooks work in gloves and hats, there was no hair and other extraneous impurities in the food. The dishes are washed in dishwashers, at high temperatures, not by hand, which is also a plus. I advise you to ignore the table with processing - and without it there is something to eat. (I call processing all sorts of salads, casseroles and other alterations of yesterday's or morning sausages, pasta, potatoes, etc. well, this is Turkey, a classic of the genre, there is no getting away from this). Fresh hot dishes are always on the counters around the hot shop, they put them out there right from the stoves. In the evening, grills are still fried right on the street near the restaurant, there are also a lot of sweets and fresh. The waiters really work for wear and tear, serve drinks, monitor the tables, clean the dirty, serve the empty table again. For all the time I have never seen that at least one table with dishes did not have plates or forks. They always bring fresh hot plates and cutlery. The only thing is, if you are with a child and need a children's chair, then it is better to come early, otherwise it happened that there were not enough chairs for everyone. Although we only fed the child on our knees once in all the time, because the chairs were over. The rest of the time you ask the waiter and they bring. Or if they see that I myself take a chair, they offer to convey it. During the entire period of eating, they check all the containers in which the dishes are placed, mix them, if it's over, update them. Also, they bring something new, not like 1 portion of each dish was prepared and that's enough, whoever didn't have time is late. When the stated lunch time, for example, came to an end, they did not close the restaurant, did not forbid people to enter, and even 5 minutes before the end, they still checked the dishes, brought new plates, served people.

Snacks in the grotto, cakes opposite, ice cream on the floor of the grotto, only in the opposite direction, where the game center is, near the bowling alley, ping-pong and slot machines.
Restaurants a la carte - without enthusiasm, not even worth attention at all, but if anyone for a change - you can go, but don't expect anything special from them!
Swimming in the sea and pools. The beach is small-pebbled, that is, the pebbles are really small, slightly larger than sand, a child can play with scoops, buckets and apiaries. Larger pebbles washed in separate strips, on average, the size of a chicken egg, that is, breaking legs about them is an exaggeration. Entry into the sea is normal, there are no large stones, but the depth comes very sharply, that is, after 2-3 meters from the shore it is already deep, you can’t reach the bottom with your feet. The sea in a calm state is transparent and clean, but a day later there were waves and then the water is dirty, of course. But this is not a problem of the hotel, it is a matter of the weather! The hotel cannot order mole cleaning or calmness for you! Here's how lucky. Geographically, the hotel is well located, there are no backwaters, mountain rivers flowing into the sea, that is, in calm weather, the sea is guaranteed to be good and clean. But the beach is dirty, there are a lot of sticks, twigs and similar garbage. From human garbage, workers regularly clean the beach, in this regard, if there were plastic glasses or cigarette butts, then these are more isolated cases than a landfill on the beach. Towels are issued only on the way to the beach, that is, if you need to go to the pool, then you still have to go towards the beach, get a towel, and then return to where you need to go. There is a full house on the beach in the morning, if you come around 9-10 hours, then it will most likely be problematic to find free sunbeds for the family, although half are just occupied with towels, but there are neither people nor their things on them. After lunch, you can already stay on the beach without any problems. The pools are better.
During our holiday, the water in the sea was cold for a child, but good, invigorating for an adult. Children can bathe in the pools, where the water is warmer, especially in the indoor ones. In the indoor aquazone there is a small children's pool with very warm water, a depth of 40 cm, an area of ​ ​ ​ ​ several square meters. meters. The tendency of fat mothers to climb here with all their bodies and folds into the children's pool, in which children, especially babies, are splashing, there is not enough room for them, she still fell apart here... moreover, she does not hold her child in her arms, does not even hold him just sits and that's it. In general, a strange trend, in a tiny frog for one small child, two fat ancestors up to the neck in the pool, who also do not hold the child, just lay down and trynd. Debility, nothing else! But this is not the problem of the hotel, it is the problem of the people and the lack of culture and good manners. There is also a large adult pool under the dome, where the water is warmer than on the street, but you can bathe a baby! 2 more jacuzzis. There are 7 pools outside. Children with a depth of 40 cm and another one with increasing depth warm up well, you can safely bathe children.

Territory. The territory of the hotel is large, clean, well-groomed, calm, there is no extraneous noise, even electric cars drive silently, do not interfere with anyone. Highways are far away, they are not heard or seen. Lots of different plants, flowers, trees. There is one drawback - there is very little shady territory so that the child can safely play on the grass, or sit down on a bench to rest. Most of the trees are not tall, so it's sunny almost everywhere, with a few exceptions. Asphalt paths seem to be clean too, my child even walked there barefoot. But this is until I saw glass fragments on the path. I removed them and after that I was already afraid to send the child to run barefoot, apparently somewhere the hotel employees did not keep track.
The Starlight Hotel is adjacent to the Sunrise, one owner, adjacent territory, free movement around the territory of both hotels, this is the concept, no one is expelled from anywhere, there are no bracelets, everything is free. Once we returned late in the evening from a shopping trip and went through the sunrise. They asked us for a card (key to the room), we showed our Starlight one, let it through without any problems, we already returned to the room around the hotel. I still can’t understand why a tour to Sunrise costs an order of magnitude more expensive, because the territory there is decorated in the same way, the area is the same, there are only 3 pools, there is no common area for hanging out, the bungalows are the same, the hotel doesn’t even look as interesting from the outside as starlight. Although, of course, I did not see the numbers there, I think that they are standard and about the same as in the starlight. I saw differences only in the presence of a water park in the sunrise, where we went and had fun, and also in children's animation. More on this later.
Animation. Various games were constantly held on the beach and by the pools, volleyball, darts, mini golf, something like a sox, especially the Italians actively participated, screamed noisily and in general it was clear that people were relaxing))) water aerobics was held in the pool. Well, it's a stretch to call it exactly aerobics in the understanding of a sports activity, but to warm up, have fun, have fun - very much quite  the same girl also conducted other classes. The yoga center is announced, but there was no yoga itself. fitness center on the next floor after the grotto, at the level of a la carte restaurants. By the way, the gym in Starlight is really cooler than in Sunrise, I was in both and I compare it from the point of view of an avid athlete.
We did not go to evening shows, because the child fell asleep early. But on the poster they saw that every day something new and interesting happened there.

The Internet is a different story… we were immediately warned that there would be no signal in the bungalow. But a couple of times at 7 in the morning I was able to connect when everyone was still sleeping and there was no heavy network load. And then, on the contrary, it was so that even in the lobby they sat with a laptop and could not connect, they say, the lines were overloaded and all that. In principle, this is not a problem, we are still going on vacation, but we must keep this in mind.
There are several Russian channels on TV, 2 music channels, several cartoons.
For children - a mini club is provided, that is, one room on the lower floor, next to the indoor pools, there is even a work schedule at the entrance, but no matter how much I went there, the door was always closed there, there were neither children nor workers. Sunrise is another matter! There, the play area was located near the water park, there are houses and entertainment on the street, animators work with children, children can be left from 4 years old, there are games with them, drawings, contests, events, trips on a yacht, eating ice cream, all sorts of pirates entertainment and the like. a lot of toys, doing crafts, developmental games, drawing, in general, fun! My infant (1 year old) and I came and had fun ourselves, the age is still such that his parents are still the best animators for him, but there were toys for his age, there was something to keep him busy. This is a significant advantage of Sunrise.
At the expense of wheelchairs - in starlight there is a rental of wheelchairs, it costs 10 euros per day, they give mclarens. Many were with their strollers, we didn’t take ours, we thought about renting at the hotel, but in the end we didn’t, the child walked a lot, and when he got tired, he was on the handles. It was not hard at all, but the child learned to walk well, even run, stomp on the stairs, in general, it did us good. Although I saw children almost up to 5 years old in strollers. Well, this is a personal matter for each parent, whoever is more comfortable.

Transfer. A separate fairy, sadly, I have to write about the work of the turtess. It seems that a decent tour operator was our favorite when choosing a tour, but a not very pleasant situation happened to us with leaving the hotel and sending us to the airport. We had a flight at 16.10, check-out from the hotel was set at 12.05, we left on time, everything seems to be fine. Along the way, people were picked up from 3 more hotels. On the way to the airport, we make a stop for a snack/smoke and additional purchase of souvenirs, the guide announces that there are 20 minutes, but if suddenly someone is delayed, we will wait, there is plenty of time. And then one tourist looks at her watch and realizes that our registration starts in 5 minutes! It turns out that they planned to pick up tourists from Kyiv and Donetsk together, there was a flight to Kiev at 16.40, so they calculated the transfer for their flight! But when it turned out that we didn’t have any 20 minutes, half of the bus had already scattered around the store and the guide, although she tried, apparently could not warn everyone to return quickly. As a result, not everyone gathered at the appointed time, there were no 5 people on the bus, we still waited 10 minutes for them... then 15-20 minutes of the road to the airport, while we stood in line for customs control, enlightened our luggage and collected everything, until we found the check-in desk and stood in line there, the check-in was already ending and the time was approaching for boarding. We really risked getting seats in the tail, or separately, at the aisle. And since we have a child with us who flies without a seat, but in the arms of a parent, this would be extremely inconvenient! We were lucky that we got normal places and everything was in time. But I think such a flaw is a significant minus of the tour operator!
these are our impressions, I hope my review will help you decide, and our family vacation experience will be useful for you and your family!
Translated automatically from Russian. View original