Ужасный сервис Terrible service

We are in the hotel for the second time. For the first time there were bracelets Vip, top-vip, etc. There are no bracelets this year. On the Top-Vip beach, everyone who has just managed to take a hut with soft mattresses and pillows, intended only for TOP VIP, is lying. They put sunbeds between the huts, drink, laugh and behave inappropriately, it is especially infuriating when there is a small child nearby. Terrible vacation, the worst I've ever had. The staff is indifferent, they cannot provide a real service, they simply do not want to and do not even try to understand what you need, I answer "do not understand. " Ice cream - we were told to buy it in the store. It's just ahtung, friends!! ! Food in a Top VIP restaurant: you go to a general restaurant and (attention) BRING YOUR OWN FOOD TO THE VIP RESTAURANT, or you ask one of these waiters, who (today it was) answers that he cannot, does not understand. Until you growl, no one will strain with the service.
Today we went to the children's pool, we had 15 minutes to swim before closing, we found that the maid had removed beach towels from the room, but did not bring new ones, I called the reception and politely asked them to bring towels to the children's beach with an elephant, we waited more than half an hour, a 5-year-old child got out wet, dressed and went wet to the room, not to mention me, I was sitting on a bare sun lounger and could not undress, naively waiting for a towel. This is a disgusting hotel, nasty, stupid and lazy employees. When we were greeted, initially, no one said anything, until I pulled the manager to my room and strained on this issue to make the bed, told what services are included in the top VIP now and more. With the Internet: there is only one answer - come to the reception with a laptop, and hang up. This is unrealistically stupid, I just wanted to dictate my passport number so that I could activate the Wi-Fi, I had to call back and repeat again and again what I want. The room service menu has not changed for two or three years, but thank God and all the saints, we have free room service included and we use it, which we are incredibly happy about, because I just don’t want to go there and bring senbe food from a common restaurant to a VIP restaurant! For the sake of my son, I went for it once, but, I say, I had to yell at the waiter so that he would understand to take 2 bowls of soup from us and one with a burning hand and take it to the VIP restaurant. People, there is no VIP concept here and does not smell like it. Full Ge.