"Надежда" не оправдалась "Hope" Failed

Rested with my husband in the "Nadezhda" in the period from 1 to 15 September 2012. It is worth noting that we were with him for the first time in the Crimea and were very impressed by the beauty of the local nature and architectural sights. Not distinguished by strong pickiness when evaluating hotels, they never allowed their individual shortcomings to overshadow the overall impression of the trip, tried not to pay attention to them, but in this case I note with regret that our vacation was badly spoiled precisely by the organization of the hotel staff of our stay . So, in order. We booked the room number 5 “Flowers” ​ ​ offered to us 2 weeks in advance, clearly indicating that there would be two of us, on the day of departure we contacted the director again and informed about the time of arrival, to which we received a friendly “OK, we are waiting for you”. We arrived at about 21.00, we were immediately met by the maid, saying that they were waiting for us all day, and for some reason specifying whether there would be two of us or three. Upon learning that there were two, she brought us a set of bed linen, politely asked to contact us if something was missing, and left. I must say, the initial cursory inspection of the room left a good impression: wooden walls, a picture, a wide rocking chair, artificial grapes on the wall - a beautiful picture. But it was worth taking a few steps, as disappointments began to roll one after another. Questionable cleanliness, an abundance of cobwebs with spiders hanging on it, (fortunately, small ones, because. I personally treat all insects calmly, but I’m afraid of spiders in panic), funny five-centimeter centipedes running here and there, reminiscent of centipede, incomprehensible bugs, (and, looking ahead, I note that on the penultimate day of our stay, a scorpion was found in the room; they, of course, are non-lethal - neither local scorpions, nor scolopendra, but for a couple of days you can fall ill from their poisons), a broken, non-lockable window, insufficient staffing of the bathroom (lack of a provided soap dish, a cup for toothbrushes, and, which was especially outrageous, hooks for towels), plates and cutting board were dirty (! ), there was no handle on the wardrobe, there were no batteries in the TV remote control and the safe, there was an unpleasant musty smell from the furniture upholstery... When we asked to bring us a glass with a soap dish, we were told that they would try to find, but they do not promise (the request was repeated three times over the next days, they managed to knock out the soap dish); when asked to install a handle on the cabinet, we were vividly shown how easy it is to open the door by picking it up with your fingers near the floor, which is actually very inconvenient in the case of that cabinet (the request to make a handle was nevertheless repeated, but was never fulfilled) ; when asked to fix the window, they met with displeasure from both the maid and the administrator: they assured that this was normal, that they had security, and could not understand our “such a strange” concern for personal belongings remaining in an easily accessible room penetration (room on the ground floor, window almost at ground level). Thank God, the next day the master came and fixed the window for us. Add to this the incredible noise from passing vehicles (there is less than a meter between the room and the roadway), from loud music coming from the hotel restaurant, disgusting ventilation (they didn’t want to take a room with air conditioning initially, because they counted on not too hot weather, but without it, being in the room is unrealistic, because the only opening window is located in a nook, around the corner), for excellent audibility (every step of the neighbors from above on the creaky floor was simply deafening). A boiler was also installed in the bathroom, which worked intermittently, while the husband did not find grounding in the shower... Such was the initial picture. After having dinner in a hotel restaurant in complete darkness at a table marked with traces of bird excrement (found at breakfast in the light), we decided to run to the sea for 10 minutes, breathe in the salty air. We returned after 23.00 and faced another shock - the water in the shower had disappeared! Absolutely. The thinnest trickle of cold water was discovered only after 10 minutes. At the same time, we were not warned about problems with water. On the same evening, when I went into the shower room, the door was not locked, but only covered, nevertheless, the lock somehow jammed, my husband tried for 10 minutes to rescue me from imprisonment. Judging by the footprint on this door, this is not the first time this has happened, and they have already tried to kick it down once. Another thing that surprised me was that all the staff finishes work at 23.00, starts at 8.00, i. e. there is no round-the-clock presence of the administrator, and if the client needs something, he will have to endure until the morning (perhaps imprisoned in a stuffy shower room) . I was also outraged that the bed had not been made up for our arrival, so repeated statements that they had been waiting for us all day were just words... The shock was so strong that I wanted to return home the next day, it was a pity only money for the flight... Pen a new one was put on the bathroom door, but we didn’t wait for the lock, although it was promised to install it. And the cost for our room, taking into account the end of the high season, was 400 hryvnias, they still tried to convince us that it was cheap, that they met us halfway and set a low price. On the second day, we were told that there are problems with water everywhere, but the hotel has its own reservoir (so we were lucky : )), and if the water runs out, it means that they connected a meager city source to fill their reservoir. From 10 am and hours to 16.00-18.00 there was no water in the room, often it stopped flowing even after 23.00. However, I was always surprised - why in the shower on the Cote d'Azur beach the water is supplied with excellent pressure all day, while in our room city ​ ​ water barely flows. It’s even funny - we were forced to rinse after the sea on the beach under a hose, because there is no water in the hotel... Now, as for cleaning... I was outraged that the maid did not take out the garbage on her own, but asked to put the bag around the corner of the cottage. When asked how in this case we will install a new package, we were given a couple of garbage bags. And the most amazing thing is that we never bothered to leave a roll of toilet paper and soap after cleaning, although it was obvious that the “resources” were exhausted. I had to approach the administrator with a request to issue paper and soap, which, in my opinion, is not very nice from the outside and puts the client in an uncomfortable position, and this, in my opinion, is unacceptable. I also note that on the second day we warned the administrator that in two weeks we plan to leave at 15.00. will, live as long as you want, just a couple of days before departure, we will need to orient ourselves on this issue. Now, as for the hotel restaurant… Breakfast is included in the price of the room, it is very good, but extremely poor, the feeling of satiety disappears after half an hour (we could not eliminate hunger with a couple of cheesecakes with a cup of tea). The rest of the options in the form of a piece of casserole, a couple of pancakes, a bowl of porridge (of course, you can choose one thing), and it seems like scrambled eggs (we haven’t tried it) do not exceed their abundance. But I can't complain about the kitchen. . In my joint opinion with my husband, she is delicious, the dishes are prepared not long and not quickly, very plentiful, hearty, tasty, beautifully decorated, the waiters are wonderful - polite, even though they often cannot inform about the composition of the dish, their courtesy and quickness overshadow this shortcoming of theirs . True, one day they added 100 hryvnias to our bill for 2 identical dishes, although they ordered it in 1 copy, and they never brought this dish to us - I don’t know, by mistake or intentionally... This is the only worthwhile trouble associated with our food. Well, except that it was still extremely unpleasant to sit at a table located in close proximity to a decorative swamp on the territory of the complex, from which a disgusting rotten smell could be heard. In general, we are non-conflict people and we did not darken our vacation with scandals with the administration, we got used to all the unpleasant surprises and circumstances that we had to put up with. However, at the end of our stay here, serious misunderstandings began. . As promised, we approached the administrator 2 days before departure to find out what was there with our additional accommodation on the day of departure for 3 hours. They repeated to us that the payment is hourly, but that we should call the hostess from whom we booked a room and resolve the issue with her (! ). This is the first time I have encountered such a disgusting organization of the work of a hotel administrator. In fact, it turns out that we, the clients, must decide the issue of our further residence on our own, without the assistance of the administrator, that is, do her work. And at the climax, we contacted the director about the matter and were shocked by her demand to pay for half a day. Honestly, we are not greedy, but the principle worked here, the husband began to clarify why on earth they want to charge us for half a day, when we will live only 3 hours, and before that we were warned that the payment was hourly. The reaction of the hostess is outrageous: the essence of her words was that if we do not agree, then at 12.00 we should not be in the room, and hung up. The husband immediately called back with a question: “Why are you hanging up? ” but the administrator answered, said something offended that we were unfairly “quarreling” with her, that they fulfilled all our requirements, and we find fault, suggested that we leave our things in the hotel lobby on the day of departure and “have a walk somewhere” until 1.00. I will add that at 10.00 am on the day of departure, the administrator knocked on our door with a request to show our room to the potential client who arrived, which, in my opinion, is unacceptable to do when the room is occupied. Incredibly disappointed, we did not use the administrator's offer, at 12.00 we left the room and carried our bags to a nearby restaurant, where we had a great time with a delicious dinner until our departure. We were able to come to terms with many unacceptable shortcomings of our place of residence, but it is impossible to put up with the attitude of the staff towards customers. Now I remember our colorful vacation, rich in impressions from walks and travels, but I don’t feel like smiling - memories of the peculiarities of local service are too upsetting. Returning home, I found on the Internet that Nadezhda was awarded a diploma in 2011 as the best mini-hotel in Yalta "for achieving high levels in terms of resort services, quality of accommodation, treatment, food and good leisure activities. " So the question is - what kind of treatment are we talking about, what quality of service and accommodation, what kind of leisure activities ?? ? Who issues these diplomas, on what grounds? I highly do not recommend this hotel and restaurant complex to you, not a foot here again.