За такой сервис платить не хочется! You don't want to pay for this service!

If in a nutshell:
- absolutely stupid and incompetent staff;
- there is no really good number. Not even 3 stars.
For more details, read on.

My wife and I came to the hotel not for the first, not for the second and not even for the third time. Themselves from Simferopol. We were in the hotel both in season and in the off-season. I must say that we had observed the flaws of the staff and the hotel before, but forgave them, trying not to spoil our vacation.
But this time the enchanting dolts have outdone themselves! Well, it’s necessary to manage, on the client’s birthday, to bring him to white heat!
When you are going on vacation, you want to escape from the bustle of the city, apartments with noisy neighbors, get enough sleep, relax in the spa, breathe in the fresh air and at the same time not think about anything.
It all started in a typical way - we stopped by personally in order to personally communicate with the guys at the reception.

For we have repeatedly encountered the fact that the booking service is absolutely not synchronized with the receptionists, both in terms of free rooms and in terms of details of the rest. Either they will give us a bed for pygmies (my height is almost 2 m), then the category of the room does not correspond to the declared one, or even the dates of the rest will be confused. At the reception, we were told the amount was 30% more than we originally estimated. After a long conversation on the phone with representatives of the reservation service, we were still given an adequate price, taking into account the holiday of February 23rd and my birthday (yes, I was born well, I know : -).
Upon arrival, we were not even surprised that the price and dates did not match the previously agreed ones. Again, after calling the reservation service and waiting at the reception, we nevertheless settled in the desired room. I must say that we got a very good junior suite, except for the nano-TV with a non-working remote control.
But the main "surprise" was waiting for us ahead. It turned out that right behind the wall of the room there is an old soviet service elevator that works with the strongest roar and laughter of the staff. Here is such a junior suite, a la one-room apartment in a nine-story building!
We are trying to change the number, but we are told that 100% load today and not up to you at all, gentlemen.
Falling asleep late and waking up broken, around 7 o'clock in the morning, we could no longer fill up to the melodic sounds of the elevator. It's decided, we're changing the number, but with a different intonation! And, lo and behold, a free room was found on the same floor. "Hurrah, you can sleep! ' I thought, but in vain.
- Please vacate the previous room at 11:00 am and check in the new one at 3:00 pm.
- "Hmm, okay, let's relax in the spa. " – I thought, but again in vain. About the spa, in general, a separate conversation, but now it’s not about that. After the spa and a walk along the embankment, we move to the long-awaited room. The room is good, the bed too, but it's cold and the windows are open.
They closed the windows, lay down to rest, only brought their eyes up, like a knock on the door.
- I've come to repair the water! - With confidence in his voice and a wrench in his hand, a brave plumber told me, ignoring the sign “Do not disturb! ".
As a result, I explained to him that everything is fine with us with water, only there is no decanter and glasses, as in the previous issue. It’s a gift that we didn’t have hangers and a previously ordered orthopedic pillow. Curious, of course, but even more fun.

Shouting “WOW! ! ! and a loud automatic burst came from behind the wall. It turned out that our new room is across the wall from the conference room, where war films are shown all day, in honor of February 23rd. That's just, in the hall, there is no one, that's no one at all!
Returning to the room, I realized why the windows and balcony had been wide open earlier. It turned out that it was stupid, it was painted four hours ago, and the stench from the paint had to be dispelled.
After dinner, we realized that it was simply impossible to be in the room. The throat is tickling, the head hurts, there is nothing to breathe. Burn it all with fire - give any number, any category, where you can stupidly sleep peacefully! And right there - an old song, there are no places, call me! But you can't deceive us, we also have trump cards.
- SchA everything will be, my love! - says the wife and with a six-month belly ahead, she goes to resolve the issue in the Guest Relation.
And now we are already in another hut, in another room, on a micro-bed, trying to fall asleep.
I won't go into the details of the holiday itself. We make our own rest.
Let me just say that when we left the hotel at the reception, we spent almost 1.5 hours explaining to negligent shift workers that we had already paid for everything and owed nothing to anyone. But they stubbornly tried to pull off the cost of another day from us. As a result, after a dozen calls in all directions, apologies with complaints about the incorrect operation of the program, justice prevailed and we were “released”.
More than we are here!