Good hotel (building, rooms) poor management and staff

Written: 11 january 2016
Travel time: 10 — 14 september 2015
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 4.0
Cleanliness: 8.0
Food: 4.0
Amenities: 7.0
The hotel is really good - the building is modern, the rooms are good, bright, clean, and everything else is at a good level. The location is great.
BUT, it seems that the management was entrusted to non-professionals. The staff is lethargic, confuses everything, not quick, not experienced (they smile and greet only at the reception). The menu in the restaurant is poor, cooked slowly. Despite the fact that the prices in the restaurant are not much higher than in the restaurants of the city, there (in the city) there is a full house, and in the hotel restaurant 1-2 people sit, and the staff says, "you have to wait for the order, we have a lot of people. " And so it is with everything.
They could not stand boredom and on the fourth day they fled to Palmyra Palace near Yalta.
Although, if you are not picky, you can live.
Translated automatically from Russian. View original