Negligence of staff towards guests

Written: 23 may 2018
Travel time: 2 — 22 may 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 3.0
Cleanliness: 10.0
Food: 6.0
Amenities: 8.0
Pros: New outdoor pool. But it's not heated. Began to issue towels for sunbeds. The food became more varied after numerous complaints and there was more food. Coming to the dining room 30-40 minutes after the start of work, the child and I always ate. Wonderful girls-administrators in the dining room, thank you! Fresh baked goods every day. The paths are paved with new paving stones. At night, there are many lights on the territory.
Cons: the rooms are cleaned terribly, at best every other day. Towels every three days. Very inconvenient, because. they do not dry outside (high humidity), and the heated towel rails are cold for some reason. In the dining room, you could add fresh vegetables and fruits, always only small apples and rarely give wilted grated cucumbers with radishes. Cabbage and carrots are tired. There are no juices at all. Next is the most unpleasant (for me personally). Number distribution. They give singles with an extra bed instead of 2-seaters, 2-seaters with an extra bed instead of 3-seaters, etc. Administrators will not hear you. And they will find a bunch of reasons why there is no number for you. And if you are traveling with small children, keep an eye on them. A lot of adult aggressive children come, whom their parents do not control.
Translated automatically from Russian. View original