Испорченный отдых Spoiled vacation

We booked a two-room family room for 6050 rubles per day a week before the expected date of arrival, made an advance payment, everything is fine, we were waiting for the day of arrival! We arrived at the hotel at 14:00, checked in, a nice administrator girl asked me to wait 40 minutes because the room was not ready, we said okay, because we understood that 01.01. 20 was not ready after NG. My child and I went to a wonderful master class of gingerbread thanks to a huge sweet girl Alima (I don’t remember exactly) for a great time. After the master class, an hour later, we went to the reception to find out if the room was ready? The receptionist told us the great news that the room was ready and we could move in. Everyone said that breakfast is from 8 to 10, the opening hours of the spa, etc.
We took our things and went up to the room and then the most interesting thing began... a full floor of guests, everyone swears and shouts, we did not delve into their noise and din, went to the room, opened it and saw complete horror (there are no words to describe it) - the room is not cleaned, it is asked why give the keys to the room and say that the room is cleaned? As it turned out to be noise and din on the floor, people were outraged that the rooms were not cleaned, as it turned out the whole floor was settled and everyone was told the rooms were ready. We went down to the reception, the administrator apologized, well, what could she do in this situation?
I would like to ask the director of the Tes hotel, how is it possible to call 2 maids for 63 rooms on January 1? If you were not ready, why did you take armor? Closed the numbers for maintenance or did not put up for sale at all? Dirt everywhere, halls and territory, spa and how long the room will be after cleaning. The administrator became a hostage to the current situation. We offered to walk for 2 hours to get the room cleaned. We went to enjoy the beauty of New Year's Evpatoria, the swans - everything is just wonderful. When we returned to the hotel by 17 o'clock the room was ready, we checked in, but cleaning it was a mess. Mold in a cheap cabin, dirty bathroom, dust, stained carpet). The bed is white and clean thank God it was a plus.

We had a bite to eat and went to the spa, there are a lot of people and this is understandable, the hotel is fully loaded, but it does not matter. Many thanks to the spa staff for their efforts, they constantly wiped the floors so that people would not slip. Half of the saunas don't work, everything is ushatano in need of repair, the smell of sewerage in some treatment rooms. Jacuzzi is one plus, the phytobar did not work. After the spa in the evening we went to a restaurant, there were a lot of people, the girl sang wonderfully, the waiter was sleepy, the restaurant was not ready for the reception, the ordered dishes were for three. All that was left with NG went into the dishes.
In the morning at breakfast, again the restaurant was not ready to receive guests, there were no places, the woman was poor, she only managed to bring dishes, add juice, bring food, I want to ask again: where is the staff? One person for the entire restaurant. And finally, I want to say thank you again for ruining my birthday, I remember it for the rest of my life! I would not recommend anyone to book a stay at the Tes hotel.