Хозяйке важны деньги на халяву!!! The hostess is important money for free!!!

Traveled with family in 2012. In 2013, again in a few months for July, we booked a room, paid 50% of the total cost of the room. 3 days before departure, I ended up in the hospital with severe inflammation and lay there for a long time. What I told the hostess, she said that we would not come. She explained the whole situation and asked to return our advance payment, since I needed this money (a large amount) for long-term treatment. But, in response, she heard that she would not return the money. At the same time, I did not sign any contract, and they are not returned to me of my own free will. This is how quickly and simply the attitude towards a person who loves to receive money for free changes. When I talked to the hostess, she was rude and tried not to answer many questions. The man is simply obsessed with money and does not recognize people! So before you decide to go to this hotel (which I DO NOT advise you to do), remember that if something happens, God forbid, the hostess will not return you a penny! Choose worthy places with a good attitude!