Terrible hotel

Written: 26 june 2019
Travel time: 22 — 23 june 2019
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Amenities: 4.0
My husband goes on a business trip to the Crimea twice a month. I ride with him. First came to Arsenal in March. There was no one in the hotels except us, but the administrator said that there were so many people that they did not have time. The price was 1500 rubles. for the number. We agreed. The room is good, only there was white furniture in the lobby, which was dirty. (third floor, pool view). We were told, since you are regular customers, the price will not change. So we traveled for three months. This time the trip was scheduled for June 22. On June 20, my husband called the hotel, as he already knew all the phones, booked a room, clarified the price, to which we were told that the rooms had risen in price (although we had been promised something completely different before) and now for 1500 we will be given a completely different room, much easier. We agreed. We arrived at 20.00 22.06. 19 and were just stunned! We were told that there were no simple rooms and we were offered a junior suite for 2000 as regular customers, but in general it costs 2500. I was very outraged by this behavior! They showed us the room and it turned out that the junior suite is a small dark room of 9 square meters, two bedside tables, a small wardrobe, a table, dishes for two on the table, a kettle, a small refrigerator, a shower, a toilet. This is the easiest number ever! Which junior suite? What then is the simple number that we were promised? I had to stay, because I didn’t want to look for rooms at night, and so we drove for 17 hours and were very tired. Later we saw mold in the room, rusty faucets, not ironed bed linen. We were shocked by this horror! And this is how they rent for 2500. This is the attitude towards vacationers! These are the "wonderful" numbers. I would not recommend staying at this hotel unless you want to be spoiled!
Translated automatically from Russian. View original