Отель на 3 звезды никак не тянет 3 star hotel does not pull at all

My husband and I went on a tour package from "Biblioglobus" (Hot tours). For two, they paid 45 thousand for 10 days. Standard number. Rest was terrible. The girls at the reception met and saw off without emotion. There are 2 pillows in the room, which it's time to throw away. I had to put inflatable pillows and bedspreads under my head. After 4 agonizing nights dared to ask for pillows. They gave me the same one. They said they had a problem with the pillows. So what are the stars like? Until two in the morning, drunken vacationers yell in the yard, women 30-40 years old rumble as they escaped from captivity. All 10 nights there was no normal sleep. In the morning everyone got up broken. In the dining room food "All inclusive" is loudly said. The chefs and the owner of the hotel would have learned at least in the hotels of Kostroma or somewhere else. The dining room is crowded, the choice of dishes is small, everyone is pushing, pouring water on each other, they will not turn around. Some are eating, others are standing nearby, waiting. Everything is not thought out. The first is at best 2 types. Bread cutlets that get stuck in the mouth. Salads are chopped, as for piglets. The cook cooks badly, or steals. I had to go to eat for money in other canteens, where they gave tasty food for little money. I suggest the owner to stay for a few days in his hotel: maybe then something will change. Most vacationers said they would never come here again. The TV was turned on before going to bed so as not to hear the screams. So on TV it was normal only 5 channel. There were also five channels with interference that it was impossible to watch.