Service is terrible!

Written: 23 september 2012
Travel time: 6 — 17 august 2012
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 4.0
Food: 5.0
Amenities: 5.0
Crimea, pos. Resort, Cradle of Koktebel - reviews, prices (horror! )
Where you should not get a job, it's in the hotel complex "Cradle of Koktebel" (Crimea, Kurortnoe settlement). I do not advise!
A promising seasonal job with a decent salary, schedule, free food and accommodation, according to the employer (part-time owner of the establishment). There is even a refund for the road, upon presentation of railway tickets.
But as soon as you set to work, you immediately fall into slavery. All the duties that were discussed before the start of work are multiplied a thousand times and there can be no question of additional payment. You start working seven days a week and no one cares that you went to work on completely different conditions.
An employment contract will flash under your nose, which is not valid, even if you have not signed it - and this is where all rights end.

Take, for example, the position of a catering administrator and waiters. I think everyone knows what is included in the duties of an administrator and a waiter according to the standard. And now imagine an administrator who sweeps and washes floors in a restaurant and public toilets, washes dishes, sits at the cash register instead of a cashier, washes tiles in the pool area and, of course, makes waiters do it, which are only four for 140 people vacationers. Maids are not given to help, because. there are few of them - only five for 50 rooms. You can already imagine how well the rooms are cleaned. Plus, there are 4 unfortunate chefs who also work seven days a week.
At the end of the working season, not everyone is paid a salary. The accounting department, on the orders of the owner of the establishment, delays payments for the (last) month and a half. They unfairly deduct “for this, for that, for that” from the salary. As a result, you get the remaining quarter of the earned pie. Yes, and another small nuance, the "Owner" deprives the salary for any reason or fines half the salary, which you will find out already when calculating. And to the personalities in the position of a bartender in general, separate attention !!!
Get ready for the fact that the shortages will be done by the accounting department, and you will pay for them with a 2.5% mark-up. In addition, the surplus (plus), without which work at the bar is practically impossible, will be considered as a shortage, for which you will also have to pay. All this joy will come as a surprise at the end of the season, because. they make recalculations twice - at the beginning of summer and at the end. You will not be able to prove much, and no one will listen to you, just the GUARD will kindly ask you to leave the territory of the institution.
This is what savings on staff lead to, and of course, on you, dear vacationers!
Here is what eyewitnesses write:
We rested in the "Cradle of Koktebel" in August. We were dissatisfied! No level of service, service on “3-“. We rested not the first year in this institution, but this was not expected. The plumbing was faulty, they waited a very long time for it to be repaired. The maids, even after long requests, did not clean the toilet, shower and sink properly. We had to buy detergent ourselves and wash the bathroom from the previous guests, given that we paid $ 200 per day. If you leave early, no money will be returned. So it’s better not to pay for many days ahead - this is an experience for the future.

Rested in the "Cradle of Koktebel" family. Nobody liked it! At first everything was fine, until we ran into a lot of little things, which, as a result, ruined our holiday. Poor service, the waiters are tortured, it is clear that there are two or three of them. The order had to wait an hour or more. Began to order in advance, nothing has changed. You can’t bring anything with you, and the menu of analogues is not even offered. We are not talking about expensive exclusive products, but about the most common fruits, such as watermelon, grapes, apples, which you want to eat in the fresh air, and not in your closed room or cramped balcony.
My son caught a fish, and we wanted to ask for it to be fried for dinner, naturally not for free, but we were refused and I never received an adequate answer to my question why. I had to carry the fish to a nearby establishment, where we fried it with pleasure. So tell me why then such high prices if there is no service? For a bed with an orthopedic mattress or what? There is no feeling of complete relaxation, because. around you a lot of unreasonable prohibitions. Can't all of this be included in the list of services? Vacationers would gladly pay for it. It remains to ask the last question FOR WHOM DO YOU WORK?
Translated automatically from Russian. View original