Двоякое впечатление Double impression

I rested in Marat in September with my mother. Recommended by a friend - absolutely delighted with the week in July 2011. I will note the pluses - this is a great location, a view of Ai Petri, wonderful air. The sea is clean. I rested in the Crimea several times, but for the first time I observed the purest water during a storm of 3 points. Below about the hotel itself, or rather about the attitude of the staff. It so happened that I bought a ticket from a tour operator at the prices of Marat, in Marat itself they answered that there were no places. The representative of the travel agency immediately warned that there was no free room for all days, and we would have to move twice in 6 days. I asked if the transfers would take place at the time of 11 - vacate the room, check in at 13. The answer was no, of course. Well, what to do, agreed. We arrived at the hotel at 9:30. The resettlement service warned that our room was busy, that you can use the left-luggage office and settle after 12. Which we did.
We were not in a hurry, looked around, ate in a cafe and came to the building at 12.50. At the reception, they told me that the room was not ready yet, I would have to wait. At the beginning of the second, I asked how long to wait. To which the answer was: “The room is not ready, I can’t help in any way. The maid does not have time, she is now cleaning another room, after that she will take care of yours. » At 13.15 the maid still didn't start cleaning our room. I asked for the boss. Only after the intervention of the administrator, who sent two maids to our room, we finally settled in by two o'clock. This is probably a trifle, I also think so, but as I understand it, if I had not raised a scandal, no one would have settled me before three days. It is not clear whether the maid is stupid, or the staff is not enough, I did not know at that time. Then I still understood where the dog was buried  When the day of resettlement came, I went to the resettlement service in advance, which, according to the schedule, works from 8. But at 8.
10 and there was no hint that the working day had begun. The girl appeared at work at about 8.20. She said that I had been warned about the relocation, and I had to vacate the room before 11. But after telling her a story with a very pleasant check-in on our first day, I ultimatum stated that I would vacate the room only after the one I was moving to was ready . I took the landline telephone number of the reception and called, finding out what condition our new number was in. Once again, when at about 11 our room had not yet been vacated, I was offered to vacate the room and ask the maid for a favor - to let me leave my things in her closet, since she might not have time to clean our new room on time, she just starts at 12 break  Dear administration, you read and even comment on reviews, so answer, is there any logic at all when choosing a break for maids?

You have a season, all the rooms, as I understand it, are occupied, we left at 11 on the same day and immediately checked in at 13. She really has 2 hours to clean and maybe not one, but several rooms. What break from 12????? ? In principle, I didn’t do as I saw fit, but I personally feel very unpleasant when, in a hotel that positions itself so highly, they offer me to ask the maid to leave my things in her closet ...The second move was identical to the first. Another negative point is that on the 6th day of rest, the magnetic card that allows you to go to the cable car stopped working. And this happened not only with us, but through one in the queue. The man who is responsible for letting people through first started sending everyone to the accommodation service (sorry, but it’s not 2 meters from the cable car), then all the same, having phoned the authorities, he was given the opportunity to let people through, writing down their last name and data where they live. And then the most interesting began.
He lets everyone in whose cards work and stupidly holds a pen in his hands, not writing anything down. So we missed about 10 people, and this employee, with a thoughtful look, apparently recalled familiar letters, looked at our guest cards. In general, I think that I am a very patient person, but this brake drove me crazy. I might not be in a hurry to go to the beach, but my mother is hypertensive, my mother is old, she needs to be in the shade, and you yourself understand, with microscopic beaches, lack of space on them, it’s not easy to take a place in the shade and every minute of delay greatly reduces chances. I don't know, the impression is that the person was at work that first day. I don’t think this is the first time such a failure has happened, are there really no instructions on how an employee should act in such situations? Why is he completely at a loss, why does he not understand where he can see the data in the guest card, where and how to write it down?
To be honest, I was very pleased with the hotel itself, the view of Ai Petri from the balcony, albeit a Soviet-style room, but with everything minimally necessary. Snow-white linen, towels, very friendly girls-animators. Water aerobics, especially in the pool - just a thrill! But! I got the impression that everyone in Marat thinks according to the principle - it's not for me, it's not my problem, it's not my fault, I can't help. There is no coherence, there is no system. Why, when people come to the accommodation service, do not immediately transfer information to the building to the administrator, who in turn draws up a cleaning plan for the maids, and what a break at 12 ??? ? hot time from 11 to 13!!! ! Break at 13, not before. The result - the rest as a whole is not bad, but the moments described spoiled it very much. Despite everything, I want to come here next year, I hope the administration will accept the criticism and take action. And then the score will not be 5, but higher