Ложка дегтя в бочке меда A fly in the ointment

I just returned from the Crimea, I rested with my husband in the Nizhny Miskhor LOC in the 4th building. For many years we visited different places, but this year we thought that we were in paradise. Small complaints about food are smoothed out due to the beautiful beach (we were given passes to Ai-Petri beach) and a magnificent, albeit small, territory. The rooms in our building are not bad, there is everything you need, hot water. Strained only service personnel. Upon arrival, no one particularly met us and settled us, as is customary in many decent holiday homes, by the way, they handed over the keys to the room, which, moreover, turned out to be dirty. And subsequently, there was no zeal from the side of the maid, and on the last day they were generally shocked. At our request to leave things for an hour and a half before our departure, we received an answer that this is a paid service. I read in a previous review about paid parking for vacationers - you can still understand this, but you can take money for things. . . We haven’t encountered this anywhere else, maybe people don’t get paid money and earn money as best they can? So a HUGE REQUEST TO THE MANAGERS OF THE NIZHNIY MISKHOR LOTS - resolve the issue of the correct behavior of your employees, who not only fail to cope with their duties, but also undermine the authority of your beautiful vacation spot. But in general - we recommend it to everyone, we hope to return here again.