Discrepancy between price and quality

Written: 19 july 2018
Travel time: 19 august — 9 september 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 5.0
Cleanliness: 5.0
Food: 3.0
Amenities: 7.0
We rested as a family - two adults and 1 child of four years from August 19 to September 9.2016. We booked rooms through the website with an advance payment of 10% and subsequent payment to the cashier of the sanatorium. The ordered transfer on the website of the sanatorium without any complaints - was met on time, brought normally. Issued quickly enough, because. It was lunchtime and they asked me to go to the dining room for lunch. They placed us in the second building, at our request they gave the keys to several free rooms so that we could choose a less noisy option. Standard room: two beds and a chair-bed for a child. The condition of the room left much to be desired: the curtains were on 2-3 hooks, the fan was out of order. Here are the main points in order:
Beach. In general, not bad, but since 2016, by order from above, everyone is allowed to enter it, i. e. it is not purely sanatorium. In principle, there were enough sunbeds under the canopies. The sea is clean. The beach itself is relatively the same.
Nutrition. Purely "canteen". Porridges, meatballs, cocoa, soups. The menu is custom, but, in my opinion, cooked tasteless. The cooks and waitresses are untidy, although they generally try. There is also a bar for snacks between the work of the dining room in the morning and afternoon: there are fresh pastries (the child ate with pleasure).

Treatment: there is a large resort clinic. In a standard voucher, one fifth of the payment is precisely the treatment, but it includes only mineral water, mechanotherapy (walking on pebbles), physiotherapy and a swimming pool (which is not relevant during the season), as well as the issuance of a spa card (analysis, ECG), although one of the conditions is the availability of a spa card (we and most vacationers bring with us). Massage, salt cave, etc. are included in the individual program, but it is more expensive (in my opinion, somewhere around 800 rubles / day). Those. There is no point in paying for treatment. If you wish, everything can be done for an additional fee.
Parents who chose the "Dream by the Sea" rooms rested with us (available on the website). 10 rooms are located directly on the beach. They are without food and without treatment (the cost is 1500 rubles/room). A better option, because. there are no problems with food in Miskhor: there are normal cafes and canteens, but I already wrote about treatment above.
There was animation for children, there are children's rooms in each building and on the beach.
To all our questions about the discrepancy between price and service, the employees answered that they had changed several managers over the year, which led to such a state of the sanatorium.
In my opinion, it is good to relax in Miskhor (climate, clear sea, park), but it is better in modern boarding houses or mini-hotels.
Translated automatically from Russian. View original