Как наживаются на наивных туристах How to cash in on naive tourists

About the hotel "Natali" in the village of Morskoye
Friends, I want to share a sad story about the hotel. Perhaps it will help someone and save them from negative impressions.
We decided to spend a vacation in the Crimea. To begin with, we planned to stay in the Morskoye village. And how will it go. We chose a hotel - a private hotel Natalie. Booked for a week. From August 26th to September 1st. We were charged an advance payment of the cost of two days.
But just before the holidays, I got sick. And the trip had to be postponed. As a result, we arrived at the hotel 3 days late. We phoned the owners of the hotel before leaving. They said the room was waiting for us.
Arrived August 29th. And here the most fun began. It turned out that we have to pay for accommodation starting from August 26th to September 1st. And not 29 to 1 September, during which we have to live there.
Why we have to pay for the days that we did not live at the hotel is not clear.

The owner, in a raised tone, began to explain that, they say, he kept the number for us, but he could give it to other people (this despite the fact that there was no full house, to put it mildly), that we did not call right away, and he did not get through to us (although he didn’t even call us), that he can earn money only during the season, etc.
I tried to argue with him, but my husband just took out the money and paid.
I now understand that I should have just taken my suitcases and left. But I was just confused by these screams...
In any case, the advance payment would be enough for "moral compensation". There are plenty of free rooms in the hotel. Therefore, the arguments about lost profits are unfounded.
In Ukraine, this is a general trend - to "cut down" as much money as possible from vacationers in all possible ways. Neither conscience nor the desire to maintain a good reputation wakes up.
So I would like to warn all readers - do not get involved with unscrupulous would-be money cutters.