Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
2.0
Food:
2.0
Amenities:
4.0
We rested with a large company (5 families with children - a total of 19 people) rested in the "guest house Irina" (rooms on the 1st floor suite 11.12, 14), on the second floor 13 - this is a 2-room apartment in the first building with a balcony and on the 2nd floor , I don’t remember the number (the mirror in the closet was broken), we moved to the 3rd floor) from July 3 to July 15.2015 in the village of Nikolaevka at the address: st. Lenina d. 3.
Overall rating of the guest house - 3
Evaluation to the head Sharonova Irina - 2
Admin rating Alena - 3
Evaluation of the dining room and waiters - 2,
Maid rating - 4, for preparing the room - 3.
The chef's rating for the prepared dishes is 4 (the omelette is tasteless, tastes without milk, should it be lush or is it just eggs mixed with flour? ), for the speed of cooking - 2
The appearance of the hotel, courtyard, pool and dining room corresponds to the photo on the website, the cost of living also corresponded to the agreed one (booked a hotel in February, immediately paid 30% of the cost) - THIS IS THE ONLY POSITIVE MOMENT, the transfer from the airport cost the family 1300 rubles. For example, on the way back we hired a bus at the bus station (it turned out 600 rubles per family). Initially, we booked 3 rooms in a row on the 1st floor (11.12, 13), as a result, 13 was occupied. (I felt sorry for these people from number 13, after all, listening to such a large company with children for days on end, although initially it was possible to give them a distant number 14 for their own comfort - again, a big minus for the director). The room on the day of arrival turned out to be dirty - dust in the closet, sand under the bed, dirt, a forgotten piece of chess, pieces of paper, etc. After the remark, the maid washed everything, and brought towels for the face and hands upon request.
I want to express my gratitude to the only person in this hotel responsible for households. part of Zinaida, especially for attention, because the director Irina Sharonova, after the terrible service in the dining room, dirty rooms, did not even apologize and did not take any measures to eliminate the disgrace in the dining room in terms of service and customer service, to us not once after the incident did not come and say goodbye after the rest. We initially focused on complex nutrition? and its availability in the dining room (back in February, the availability of complex meals was discussed, on the website there is a coffee bar with complex meals and individual meals), (ordered for a specific time from the evening for breakfast, or got up at 7 in the morning in turn (many did not get enough sleep ) at the request of the administrator Alena, in the morning for lunch, and in the afternoon for dinner. ) Only 2 times in 15 days the waiters served us on time.
Our poor children, their stomach ached from hunger, while the cook cooked sausages with pasta for 1 hour and 10 minutes, at that moment the waiters served the dining table of the hotel staff. One evening, without waiting for dinner, my little daughter fell asleep at the table, well, the peak - one morning the waiters refused to serve us and said that the set meals were canceled, after the proceedings the order was accepted.
In addition to the long wait for food, the dishes were often confused, they brought something completely different from what was ordered, it was impossible to wait for bread for soup and scrambled eggs. (In general, what is there to talk about if 16-year-old waiter boys work in the dining room !!!!! ) I want to note that the cooks cook delicious, but VERY LONG, the food is not greasy, but several times they brought scrambled eggs without sausage, although, on the sausage menu. We expressed dissatisfaction and indignation on the issue of hourly service to the administrator and director, but the situation has not changed.
Unable to stand it, our neighbor Yulia expressed dissatisfaction with Irina Sharonova, to which she replied “I don’t care” - it was believed that the money for accommodation was received and the whole service ended there. Once we didn’t pay for breakfast, because the cash register didn’t work, we decided to pay for lunch, everyone was so scared that when our company came for lunch, there were signs with room numbers on the table, everything was covered, and the waiters us called for lunch - we were shocked, delighted and already hoped that this would be the case every day, but the next day they forgot to serve us lunch, because there was a change of waiters. 5 days before departure, we still could not stand it and ate in a nearby dining room - it is called a dining room (on the way to the central beach, because there is no beach opposite the hotel (the site indicates Location: We are located in the very center of Nikolaevka , on the first line from the sea, 50 meters from the beach.
, but you have to go further to the beach - in 50 meters the beach is simply washed away, continuous landslides and boulders, thanks to the neighboring recreation center, which allowed us to walk through their territory to the beach). I want to note that on the first floor of the hotel in your rooms you can meet large black southern cockroaches - I brought them out, poured washing powder in the corners and along the walls, washed two into the toilet bowl - it is necessary to treat these parasites in the hotel. One evening I came after the dining room to the room and saw the cockroach again - to be honest, I made a scandal. If not for the good company, the vacation would have been completely ruined. Further, we agreed that we would be allocated one pavilion for our 19 people, one fine day we found that strangers occupied the pavilion, it was rented along with a barbecue - the day was ruined. For the remaining 4 days, we had to pay for the gazebo so that it would no longer be occupied.
Cars are constantly parked in the yard opposite the rooms of building 1, once the car was washed right in the yard - not very pleasant for vacationers. I plan to transfer materials on recreation to the All-Russian Society for the Protection of Consumer Rights, Rospotrebnadzor, also to the Quality Control Society, I will definitely invite Flying in order to conduct an inspection in this institution. OUR FAMILY DOES NOT RECOMMEND HOTEL IRINA FOR REST. Apparently, Irina Sharonova writes all other reviews herself or visitors of such a level that no one cares about service, service and indifferent attitude towards guests. With us, visitors ordered dinner in the room for a fee and were indignant why the waiters did not clean the dishes. Either way, don't eat there.
If you booked a room on the second floor, the smoke from the brazier will ruin your entire vacation, so don’t choose a room above the brazier, indignant neighbors have already come to us that there’s nothing to breathe when we fry the barbecue. Also get ready for the fact that the rooms are very damp, wet things do not dry even on the dryers, choose a room on the sunny side or arrange drying with the maid.
This review will be posted on all sites of the Crimea and recreation in Russia, the materials will be sent to the appropriate authorities. Here's another question, we paid 200 rubles for any broken faceted glass, but will we be compensated for moral damage and spoiled rest and mood?
Yekaterinburg, July, 2015
Overall rating of the guest house - 3
Evaluation to the head Sharonova Irina - 2
Admin rating Alena - 3
Evaluation of the dining room and waiters - 2,
Maid rating - 4, for preparing the room - 3.
The chef's rating for the prepared dishes is 4 (the omelette is tasteless, tastes without milk, should it be lush or is it just eggs mixed with flour? ), for the speed of cooking - 2
The appearance of the hotel, courtyard, pool and dining room corresponds to the photo on the website, the cost of living also corresponded to the agreed one (booked a hotel in February, immediately paid 30% of the cost) - THIS IS THE ONLY POSITIVE MOMENT, the transfer from the airport cost the family 1300 rubles. For example, on the way back we hired a bus at the bus station (it turned out 600 rubles per family). Initially, we booked 3 rooms in a row on the 1st floor (11.12, 13), as a result, 13 was occupied. (I felt sorry for these people from number 13, after all, listening to such a large company with children for days on end, although initially it was possible to give them a distant number 14 for their own comfort - again, a big minus for the director). The room on the day of arrival turned out to be dirty - dust in the closet, sand under the bed, dirt, a forgotten piece of chess, pieces of paper, etc. After the remark, the maid washed everything, and brought towels for the face and hands upon request.
I want to express my gratitude to the only person in this hotel responsible for households. part of Zinaida, especially for attention, because the director Irina Sharonova, after the terrible service in the dining room, dirty rooms, did not even apologize and did not take any measures to eliminate the disgrace in the dining room in terms of service and customer service, to us not once after the incident did not come and say goodbye after the rest. We initially focused on complex nutrition? and its availability in the dining room (back in February, the availability of complex meals was discussed, on the website there is a coffee bar with complex meals and individual meals), (ordered for a specific time from the evening for breakfast, or got up at 7 in the morning in turn (many did not get enough sleep ) at the request of the administrator Alena, in the morning for lunch, and in the afternoon for dinner. ) Only 2 times in 15 days the waiters served us on time.
Our poor children, their stomach ached from hunger, while the cook cooked sausages with pasta for 1 hour and 10 minutes, at that moment the waiters served the dining table of the hotel staff. One evening, without waiting for dinner, my little daughter fell asleep at the table, well, the peak - one morning the waiters refused to serve us and said that the set meals were canceled, after the proceedings the order was accepted.
In addition to the long wait for food, the dishes were often confused, they brought something completely different from what was ordered, it was impossible to wait for bread for soup and scrambled eggs. (In general, what is there to talk about if 16-year-old waiter boys work in the dining room !!!!! ) I want to note that the cooks cook delicious, but VERY LONG, the food is not greasy, but several times they brought scrambled eggs without sausage, although, on the sausage menu. We expressed dissatisfaction and indignation on the issue of hourly service to the administrator and director, but the situation has not changed.
Unable to stand it, our neighbor Yulia expressed dissatisfaction with Irina Sharonova, to which she replied “I don’t care” - it was believed that the money for accommodation was received and the whole service ended there. Once we didn’t pay for breakfast, because the cash register didn’t work, we decided to pay for lunch, everyone was so scared that when our company came for lunch, there were signs with room numbers on the table, everything was covered, and the waiters us called for lunch - we were shocked, delighted and already hoped that this would be the case every day, but the next day they forgot to serve us lunch, because there was a change of waiters. 5 days before departure, we still could not stand it and ate in a nearby dining room - it is called a dining room (on the way to the central beach, because there is no beach opposite the hotel (the site indicates Location: We are located in the very center of Nikolaevka , on the first line from the sea, 50 meters from the beach.
, but you have to go further to the beach - in 50 meters the beach is simply washed away, continuous landslides and boulders, thanks to the neighboring recreation center, which allowed us to walk through their territory to the beach). I want to note that on the first floor of the hotel in your rooms you can meet large black southern cockroaches - I brought them out, poured washing powder in the corners and along the walls, washed two into the toilet bowl - it is necessary to treat these parasites in the hotel. One evening I came after the dining room to the room and saw the cockroach again - to be honest, I made a scandal. If not for the good company, the vacation would have been completely ruined. Further, we agreed that we would be allocated one pavilion for our 19 people, one fine day we found that strangers occupied the pavilion, it was rented along with a barbecue - the day was ruined. For the remaining 4 days, we had to pay for the gazebo so that it would no longer be occupied.
Cars are constantly parked in the yard opposite the rooms of building 1, once the car was washed right in the yard - not very pleasant for vacationers. I plan to transfer materials on recreation to the All-Russian Society for the Protection of Consumer Rights, Rospotrebnadzor, also to the Quality Control Society, I will definitely invite Flying in order to conduct an inspection in this institution. OUR FAMILY DOES NOT RECOMMEND HOTEL IRINA FOR REST. Apparently, Irina Sharonova writes all other reviews herself or visitors of such a level that no one cares about service, service and indifferent attitude towards guests. With us, visitors ordered dinner in the room for a fee and were indignant why the waiters did not clean the dishes. Either way, don't eat there.
If you booked a room on the second floor, the smoke from the brazier will ruin your entire vacation, so don’t choose a room above the brazier, indignant neighbors have already come to us that there’s nothing to breathe when we fry the barbecue. Also get ready for the fact that the rooms are very damp, wet things do not dry even on the dryers, choose a room on the sunny side or arrange drying with the maid.
This review will be posted on all sites of the Crimea and recreation in Russia, the materials will be sent to the appropriate authorities. Here's another question, we paid 200 rubles for any broken faceted glass, but will we be compensated for moral damage and spoiled rest and mood?
Yekaterinburg, July, 2015
Translated automatically from Russian. View original
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