Общение с отделом бронирования отбило желание туда ехать ( Communication with the reservation department discouraged the desire to go there (

I really liked the description, photos, site, reviews. Decided to try to book a room. I called the boarding house. And after a minute (!!! ) communication with the reservation department, there was no desire to go there at all. As the theater begins with a hanger, so any hotel (boarding house, hotel, sanatorium) begins with communication with the administration, because this gives a general impression of the attitude towards those who come to rest. When I asked if there were rooms available, the girl answered not very politely that I MUST (to whom ??? ) fill out the booking form on the site, to the question, could she first look at the availability of rooms, because well, I don’t see the point in spending time to fill out the booking form, if there are no available rooms, I was again impolitely answered "no, we will answer you in writing" and hung up... IN ONE place from the reservation department I did not hear such sharp replies... I was very upset . It's a pity. We could acquire new regular customers in the face of our family.