Двоякое впечатление Double impression

In choosing a place to stay, I was attracted by a combination of pine trees and the sea. In this regard, everything is fine, the air is wonderful, there is no open sun, everything is super. Well, then, everything is not so good. We arrived by car at 18-00, tired, the first day was paid for when booking, we wanted to quickly check in, eat and relax. Upon arrival, we were greeted by the gloomy faces of the administrators, no one smiled, no one asked an elementary question: “How did you get there? ” They made photocopies of the documents and offered me to fill out the contracts myself, when I realized that I needed to write a lot, offered to accommodate us, and fill out all the papers administrators, on the basis of photocopies of documents, dissatisfied, but agreed.
We were escorted to the room, no one told about the meal schedule, nor about the peculiarities of closing the doors in the room, apparently, it is not customary to welcome guests cordially, we have never seen a smile on the face of administrators for 10 days, an arrogant tired look is all that we honored.
Junior Suite: Smaller than expected, but a minor issue. The bedspread on the bed turned out to be all stained, the rugs by the beds were also worn and stained, the curtains were rumpled and stained, the drain in the washbasin was clogged, there was a fungus in the shower. I had to immediately call the maid, plumber, etc. First impressions are sad. Food: average level, something better, something worse, did not remain hungry. But absolutely not salty food was very annoying. How can you cook meat without salt?

Fresh and not tasty, at the same time, if salted in a plate, the meat does not become salty, only salt crunches on the teeth, this soup can be painlessly added, I don’t think that 50% of people do not eat salt at all. The food should be at least lightly salted, but the complete absence of salt is a mockery of most vacationers, despite the fact that the food has never been hot, but only warm, while you walk around with a plate, you bring almost cold food to the table. Forks and knives are blunt, do not prick or cut, thanks for not being aluminum. The teaspoons are covered in that awful brown tea stain, can't they be cleaned with baking soda to make them shiny? The glasses are always cloudy, with dried water drops, all this is not very pleasant when you count on a high level of everything, in accordance with the price. Staff: it's just awful! It is difficult to imagine people more slow and unwilling to work.
The only really intelligent and excellent waiter is Zhenya! Respect and respect! Especially against the background of others, just smart! The rest, having accepted the order, immediately forget what they ordered and who ordered it, you can wait for hours to order by calling 102, and most importantly, everyone’s faces are either tired or just frostbitten ...Nobody smiles at all! The bartenders are openly rude, they pour tea for about 20 minutes, in general, you always understand that you are at home ...and not abroad. Many waiters had a cold, as a result - a week later there were a lot of coughing children on the territory. Beach: untidy, the stairs to the beach have never been washed, it's just terrible, is it really so difficult to wash it daily with a hose early in the morning to dry?
It is not at all difficult to put a rake in the hands of one of the staff and instruct them to evenly level the cobblestones lying in heaps, periodically washing the sunbeds and plastic tables on the beach is also not difficult, it does not require any material costs, and the beach will look much more attractive. The pounding music of nightclubs on the beach for families with children is simply not appropriate, to a request to change the repertoire, the bartender replied that they don’t have other music, if you don’t like something, we can go to the authorities, make it quieter without the order of the authorities, he didn't want to either. In general, with regard to the territory, rooms and the hotel itself as a whole - everything is quite good, and the staff needs to be "fried" in the morning and evening and control the quality of their work. Almost all negative emotions in Mar le Mare are associated with unskilled, unwilling to work well staff.
The situation with the animators who did not prepare in time for the event during the master class lunch just killed me. Lunch began, people ate at the tables, and then the animators appeared and suggested that we leave with our plates to other tables, because they urgently need these tables for the event. We of course refused. Instead of waiting until we finished eating, the guys defiantly began to move furniture around us, preparing for the master class. Couldn't this have been done before lunch? Somewhere abroad would the administration have had the audacity to kick out dinner guests from the table? It seems that the staff does not understand that Mar le Mar is not a cheap hotel, and guests pay per day as much as each of them earns per month. You look around - you are in a good hotel, you run into staff - and you are from a Soviet sanatorium ...The staff needs to be "fried", "drilled" and controlled, and if they don't give in, change.