Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
5.0
Cleanliness:
6.0
Food:
6.0
Amenities:
7.0
We rested at the Grand Aquamarine Hotel from October 24 to October 28.2012 2 adults and 2 children 7 and 8 years old.
The first day.
Check in. The hotel is beautiful and makes a good impression.
The receptionist was a nice young man who quickly settled us.
The room is wonderful - spacious, comfortable, with an optimal set of furniture.
1. After checking in, we went to have lunch at the Lavender restaurant.
There were no empty seats - the conference participants were having lunch.
None of the waiters approached us. We stood and left with nothing.
We went up to the Temari restaurant - we found two tables standing at different ends of the restaurant. The rest were busy too. They themselves asked the waiters to put them together.
We chose food that we waited 1.5 hours. The children were taken out last, the slightly warmed first.
Beer also had to wait more than an hour, although several times asked to bring it.
We wanted to drink wine. We ordered a bottle of red, for 460 UAH.
Turned out to be sour....
In the menu there is a column "Exit". This usually refers to the cost of the entire dish, taking into account its weight.
When they brought us the bill, it turned out that the column “Exit” means “Price for, in gr. ".
In this regard, for 350 gr. flounder we had to pay 340 UAH, although in the column "Exit" it was 100 UAH and the price was 90 UAH.
2. In the evening we went to the pool - the music was screaming insanely there, as there were classes in the aqua aerobics group for local residents, and not for those living in the hotel.
3. Building materials and a construction screen were found in the sauna area - the hammam was under repair ...
They wanted to hang bathrobes near the sauna, but they did not find hooks - they had to be put on a sun lounger.
Usually in the sauna area there is an opportunity to drink drinking water, not to mention a phyto bar with herbal teas and honey. There is nothing of the kind here. Tea can only be ordered from the lobby.
4. When we were planning our trip, we were interested in entertainment for children and the availability of a children's room.
We were told that there is a children's room. What was our surprise when we found a children's room in the Spa center. Moreover, it turned out to be paid - 50 UAH per hour per child. There was no information about this either on the website or in the correspondence with the reservation department.
By the way, at the reception they were also pleasantly surprised that the children's room is paid ...
During the day, it seemed that the right hand did not know what the left was doing. In the future, this impression only grew stronger!
5. For dinner we went to the Madera Grill restaurant on the beach. We were pleasantly surprised by the meeting, service, food quality, prices. When we left, we were escorted.
In the future, ate only there and were satisfied.
Second day.
1. In the morning we visited the Spa - everything is wonderful.
2. Breakfast from 7 to 10 am at the Lavender restaurant. Lots of food, tasty and varied. But. .
People come to the Spa hotel for relaxation and recreation. And sleep is not the last place in this!
Moreover, we were with children during the autumn holidays. And the kids wanted to sleep too!
As a result, we were forced to get up earlier in order to have breakfast before 10 am.
If the hotel positioned itself as a business hotel, where businessmen stay on a business trip, then such a time for breakfast would be understandable.
3. Leaving for a walk, a sign was hung on the room asking to be cleaned. When we returned, we found the room in the same condition in which it was left, with the exception of clean bins and clean towels (although we did not put towels on the floor to replace them).
Very surprised……………. .
4. Evening. The spa pleased both us and our children with a wonderful massage. We stayed at the hotel as part of the Velvet Autumn package and received a hydromassage treatment as a gift.
Day three.
1. Morning - again rushed to breakfast in the truest sense of the word! Glad it was delicious!
2. Leaving the room, again hung a sign with a request to clean.
When they returned, history repeated itself. Dirty glasses were added that no one washed, pillows taken from chairs that no one put back in their place.
We could not stand it - they called not the reception, expressed ...
The maids came and said they were not allowed to touch personal items. Therefore, they do not cover the bed with a bedspread, if something lies on the bedspread, they do not carefully put slippers, they do not clean up scattered pieces of paper on the table ....Accordingly, in the bathroom, no one washes the sink and shelves, since there are also things on them. And no one even collects and folds empty bags from the floor.
The mood was spoiled ....The maids, instead of apologizing and saying that they would be happy, but, unfortunately, they have an instruction not to touch everything related to personal things, began to snap!
2 more days were within the framework of the "Weekend" package. Received as a gift from the hotel a bottle of champagne and fruit in the room.
But, in connection with the "thorough cleaning of our room" found a gift from the hotel immediately!
I was pleased with the pool (rather our children) and the Madera Grill.
Day four.
1. Breakfast. All as usual - running. Moreover, mothers - after the spa. The procedures take 2 hours - from 8 to 10 in the morning, and you still have to wake up, wash and dress the children and enter the restaurant before 10.
We did. My seven-year-old daughter accidentally dropped a plate of food - she couldn't hold it. The plate broke. The cost of a plate was added to the bill at lightning speed. The question arises: “What are the waiters doing during breakfast in a FIVE-STAR hotel? Isn't it part of their job to serve customers, let alone help children? »
I think and know that in any European country they would definitely help the child, and if the same thing happened, they would definitely apologize, and not count the cost of the broken plate. Sadly! ! ! !
The question is not about money, but all about the same service, because of which people do not want to go to Crimea on vacation!
2. Today they cleaned normally, we were allowed to touch our things. Some kind of cleaning!
Day five.
The day before departure, we fully paid for the room and late check-out, at 18.00
At 11.45 there was a call from the reception asking if we would check out before 12.00 or after. We politely said that we had paid for a late check out….
Went to the beach with the kids. Leaving the hotel, we found out if everything was in order with our late departure. We were told yes.
We cannot open the gates with cards to get to the embankment. We realized that our cards were blocked. We called the reception, the benefit of the children scored business cards. Have you figured out what's up with the cards? Of course they are blocked!
Question: “Why didn’t the reception take care in advance and warn us that at 12.00 our cards will be blocked, and we need to come and renew them? ".
Directly "The Tale of Cinderella", only with the difference that Cinderella was warned about everything!
I had to send the children to the reception to renew the card.
Why did we write all this? ?
The fact is that we are often traveling families. And for many years in a row we rest in different countries. And it is very painful and insulting when in a foreign country you are treated as a dear and dear person, and in your own country, no one cares about you.
So here it is:
• Restaurant - any self-respecting restaurant has a sommelier who will not only advise on the choice of wine, but also serve it correctly. And I'm not talking about five-star hotels, but about 3 and 4, but EUROPEAN!
• Waiters always greet you in the restaurant and help you choose a seat. I'm not talking about the fact that the owner or hostess of the hotel, as a rule, at dinner, bypasses his guests and asks if everything is OK?
• Children's room - never in 14 years have I seen a paid children's room!
Moreover, many European hotels, in addition to huge children's rooms, consisting of several rooms and equipped with a lot of interesting things for children of different ages, offer special daytime programs that include trips, contests, quests, and various creative workshops. And all this - accompanied by specially trained personnel and completely free of charge.
And you can believe me that in such hotels, parents spend much more money on spas and various procedures, since they have time for this and they know that their children are supervised while the parents are busy with themselves. And this care does not cost them anything!
• Room cleaning is also an important part of the holiday. It is always a pleasure to return to a clean and beautiful room, especially when you don’t have to bring this cleanliness yourself. In Europe, maids put things in perfect order, and things are folded, and beds are made.
They can also put a chocolate bar on a pillow, or build a figurine of one of the towels! By the way, no one changes towels that are not lying on the floor!
Our family is a small private travel agency. In the summer we sent one family to your hotel. They liked it very much, and we also wanted to relax with you.
Unfortunately, we didn't like it all that much. And I really hope that you will take into account our wishes and comments, and the money spent on such a large-scale building as the Aquamarine Hotel will not be wasted!
All the best to you,
Irina, Lydia, Sofia & Polina.
The first day.
Check in. The hotel is beautiful and makes a good impression.
The receptionist was a nice young man who quickly settled us.
The room is wonderful - spacious, comfortable, with an optimal set of furniture.
1. After checking in, we went to have lunch at the Lavender restaurant.
There were no empty seats - the conference participants were having lunch.
None of the waiters approached us. We stood and left with nothing.
We went up to the Temari restaurant - we found two tables standing at different ends of the restaurant. The rest were busy too. They themselves asked the waiters to put them together.
We chose food that we waited 1.5 hours. The children were taken out last, the slightly warmed first.
Beer also had to wait more than an hour, although several times asked to bring it.
We wanted to drink wine. We ordered a bottle of red, for 460 UAH.
Turned out to be sour....
In the menu there is a column "Exit". This usually refers to the cost of the entire dish, taking into account its weight.
When they brought us the bill, it turned out that the column “Exit” means “Price for, in gr. ".
In this regard, for 350 gr. flounder we had to pay 340 UAH, although in the column "Exit" it was 100 UAH and the price was 90 UAH.
2. In the evening we went to the pool - the music was screaming insanely there, as there were classes in the aqua aerobics group for local residents, and not for those living in the hotel.
3. Building materials and a construction screen were found in the sauna area - the hammam was under repair ...
They wanted to hang bathrobes near the sauna, but they did not find hooks - they had to be put on a sun lounger.
Usually in the sauna area there is an opportunity to drink drinking water, not to mention a phyto bar with herbal teas and honey. There is nothing of the kind here. Tea can only be ordered from the lobby.
4. When we were planning our trip, we were interested in entertainment for children and the availability of a children's room.
We were told that there is a children's room. What was our surprise when we found a children's room in the Spa center. Moreover, it turned out to be paid - 50 UAH per hour per child. There was no information about this either on the website or in the correspondence with the reservation department.
By the way, at the reception they were also pleasantly surprised that the children's room is paid ...
During the day, it seemed that the right hand did not know what the left was doing. In the future, this impression only grew stronger!
5. For dinner we went to the Madera Grill restaurant on the beach. We were pleasantly surprised by the meeting, service, food quality, prices. When we left, we were escorted.
In the future, ate only there and were satisfied.
Second day.
1. In the morning we visited the Spa - everything is wonderful.
2. Breakfast from 7 to 10 am at the Lavender restaurant. Lots of food, tasty and varied. But. .
People come to the Spa hotel for relaxation and recreation. And sleep is not the last place in this!
Moreover, we were with children during the autumn holidays. And the kids wanted to sleep too!
As a result, we were forced to get up earlier in order to have breakfast before 10 am.
If the hotel positioned itself as a business hotel, where businessmen stay on a business trip, then such a time for breakfast would be understandable.
3. Leaving for a walk, a sign was hung on the room asking to be cleaned. When we returned, we found the room in the same condition in which it was left, with the exception of clean bins and clean towels (although we did not put towels on the floor to replace them).
Very surprised……………. .
4. Evening. The spa pleased both us and our children with a wonderful massage. We stayed at the hotel as part of the Velvet Autumn package and received a hydromassage treatment as a gift.
Day three.
1. Morning - again rushed to breakfast in the truest sense of the word! Glad it was delicious!
2. Leaving the room, again hung a sign with a request to clean.
When they returned, history repeated itself. Dirty glasses were added that no one washed, pillows taken from chairs that no one put back in their place.
We could not stand it - they called not the reception, expressed ...
The maids came and said they were not allowed to touch personal items. Therefore, they do not cover the bed with a bedspread, if something lies on the bedspread, they do not carefully put slippers, they do not clean up scattered pieces of paper on the table ....Accordingly, in the bathroom, no one washes the sink and shelves, since there are also things on them. And no one even collects and folds empty bags from the floor.
The mood was spoiled ....The maids, instead of apologizing and saying that they would be happy, but, unfortunately, they have an instruction not to touch everything related to personal things, began to snap!
2 more days were within the framework of the "Weekend" package. Received as a gift from the hotel a bottle of champagne and fruit in the room.
But, in connection with the "thorough cleaning of our room" found a gift from the hotel immediately!
I was pleased with the pool (rather our children) and the Madera Grill.
Day four.
1. Breakfast. All as usual - running. Moreover, mothers - after the spa. The procedures take 2 hours - from 8 to 10 in the morning, and you still have to wake up, wash and dress the children and enter the restaurant before 10.
We did. My seven-year-old daughter accidentally dropped a plate of food - she couldn't hold it. The plate broke. The cost of a plate was added to the bill at lightning speed. The question arises: “What are the waiters doing during breakfast in a FIVE-STAR hotel? Isn't it part of their job to serve customers, let alone help children? »
I think and know that in any European country they would definitely help the child, and if the same thing happened, they would definitely apologize, and not count the cost of the broken plate. Sadly! ! ! !
The question is not about money, but all about the same service, because of which people do not want to go to Crimea on vacation!
2. Today they cleaned normally, we were allowed to touch our things. Some kind of cleaning!
Day five.
The day before departure, we fully paid for the room and late check-out, at 18.00
At 11.45 there was a call from the reception asking if we would check out before 12.00 or after. We politely said that we had paid for a late check out….
Went to the beach with the kids. Leaving the hotel, we found out if everything was in order with our late departure. We were told yes.
We cannot open the gates with cards to get to the embankment. We realized that our cards were blocked. We called the reception, the benefit of the children scored business cards. Have you figured out what's up with the cards? Of course they are blocked!
Question: “Why didn’t the reception take care in advance and warn us that at 12.00 our cards will be blocked, and we need to come and renew them? ".
Directly "The Tale of Cinderella", only with the difference that Cinderella was warned about everything!
I had to send the children to the reception to renew the card.
Why did we write all this? ?
The fact is that we are often traveling families. And for many years in a row we rest in different countries. And it is very painful and insulting when in a foreign country you are treated as a dear and dear person, and in your own country, no one cares about you.
So here it is:
• Restaurant - any self-respecting restaurant has a sommelier who will not only advise on the choice of wine, but also serve it correctly. And I'm not talking about five-star hotels, but about 3 and 4, but EUROPEAN!
• Waiters always greet you in the restaurant and help you choose a seat. I'm not talking about the fact that the owner or hostess of the hotel, as a rule, at dinner, bypasses his guests and asks if everything is OK?
• Children's room - never in 14 years have I seen a paid children's room!
Moreover, many European hotels, in addition to huge children's rooms, consisting of several rooms and equipped with a lot of interesting things for children of different ages, offer special daytime programs that include trips, contests, quests, and various creative workshops. And all this - accompanied by specially trained personnel and completely free of charge.
And you can believe me that in such hotels, parents spend much more money on spas and various procedures, since they have time for this and they know that their children are supervised while the parents are busy with themselves. And this care does not cost them anything!
• Room cleaning is also an important part of the holiday. It is always a pleasure to return to a clean and beautiful room, especially when you don’t have to bring this cleanliness yourself. In Europe, maids put things in perfect order, and things are folded, and beds are made.
They can also put a chocolate bar on a pillow, or build a figurine of one of the towels! By the way, no one changes towels that are not lying on the floor!
Our family is a small private travel agency. In the summer we sent one family to your hotel. They liked it very much, and we also wanted to relax with you.
Unfortunately, we didn't like it all that much. And I really hope that you will take into account our wishes and comments, and the money spent on such a large-scale building as the Aquamarine Hotel will not be wasted!
All the best to you,
Irina, Lydia, Sofia & Polina.
Translated automatically from Russian. View original
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