Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
2.0
Cleanliness:
6.0
Food:
5.0
Amenities:
6.0
Review of the hotel Diva Sudak, Crimea
Rested from 17 to 23 July.
Let me start by saying that we really liked the hotel. The territory is small, without any frills. There is a slide, a swing and a pool (not heated). The pool is divided into two parts for children and adults. Both are small. There is a dressing room and a toilet.
The hotel building is not old, built recently, looks decent.
The food is ordinary, more like canteen than food from a cafe. There is no variety of food, but edible. Prices are more expensive than in the dining room in the city.
The mood was spoiled by the settlement. We have 4 people in our family. 2 adults and 2 children. The daughter has a different surname (after her first husband). Despite the fact that they submitted 1 application for settling in rooms. (A large room was not available, 2 rooms were reserved) We were settled on different floors. Although booked half a year before the holiday. For the hotel administration, it is not an indicator, the information in the documents, and the number of applications submitted, they settle where they want.
Even more spoiled holiday attitude towards customers on the part of the hotel administration. Specifically a senior administrator. Middle-aged woman, Ukrainian, on her own mind. Hamka is still the same. She screams, then leaves, she doesn’t even want to listen to what the guest is trying to say to her.
It all started with our daughter drawing a henna tattoo on her arm. (Nothing is written or prohibited in the hotel rules regarding this), even before the tattoo drawing, the daughter said that she had some small spots on the set, like drops. But I didn’t attach any importance, I thought that she was finding fault (we lived with her in different rooms)
I saw these stains when we were accused of spoiling the kit. The set was all speckled, in small drops. As if someone splashed this henna all over the bed. A sheet, a mattress topper, a blanket (somehow) and a duvet cover (and dirty from the inside! ) Our girl is 16 years old. She slept there with her younger brother (he didn’t have a tattoo) and soooo dirty is simply unrealistic. Especially inside. At the same time, the clothes were clean, the towel with which they rubbed their hand was also without interspersed with henna.
They wanted to take 5000 from us for a set. (a set of ordinary cotton without a pattern, white)
We tried to explain to the administrator that a child of 16 years old would not crawl up and down the bed at night and climb inside the duvet cover. But she said that she did not want to listen and talk to us. Then, nevertheless, she condescended and said that she had no complaints against us. In them!! ! the hotel asks not to book any more rooms. She also offered to take the money and leave, and this is at the peak of the season! Knowing that hotels are booked months in advance.
In general, bedding and bedspreads have changed everything. Except the mattress topper! There was no more strength to swear with this administrator. And we just didn’t put it on the bed, but put it in the closet. After 2 days, a sign appeared at the reception about a fine of 5000 rubles for henna in the hotel. Before that, there was nothing. We rested normally. With the administration of the hotel did not communicate and almost did not meet.
Until the day of departure from the hotel. (They know how to meet and see off there) We packed our things, left it in the luggage compartment and went for a swim. When we returned, we saw a mattress topper on the bag. The senior administrator, as a fury flew in, yelled, I could hardly insert words that they didn’t change it for us. We didn’t do the tattoo anymore, and the kit was perfectly clean this time, but the administrator didn’t want to hear that. She screamed that we are pigs and boors. There was still a lot of everything, already half and I don’t remember her nasty things. She already concluded that we are to blame. But the facts, words and explanations that did not coincide with her version, she did not want to hear . .
In general, we do not go there anymore!
They are snickering customers, behave as they want. Equal to the European level of service. But they themselves have no idea how to talk and behave with the guests and guests of the city, who bring a huge income to their hotel. With this money it is better to go abroad. The customer is always right about the rule, they basically do not know.
Therefore, let the owner of this hotel take a closer look at the senior administrator, maybe it's time to change him, or send him to courses to improve the level of intelligence and quality of service
ania, as well as courses on delicate communication! In general, the senior administrator spoiled our vacation! Which has a zero level of communication with customers and guests of the city.
Rested from 17 to 23 July.
Let me start by saying that we really liked the hotel. The territory is small, without any frills. There is a slide, a swing and a pool (not heated). The pool is divided into two parts for children and adults. Both are small. There is a dressing room and a toilet.
The hotel building is not old, built recently, looks decent.
The food is ordinary, more like canteen than food from a cafe. There is no variety of food, but edible. Prices are more expensive than in the dining room in the city.
The mood was spoiled by the settlement. We have 4 people in our family. 2 adults and 2 children. The daughter has a different surname (after her first husband). Despite the fact that they submitted 1 application for settling in rooms. (A large room was not available, 2 rooms were reserved) We were settled on different floors. Although booked half a year before the holiday. For the hotel administration, it is not an indicator, the information in the documents, and the number of applications submitted, they settle where they want.
Even more spoiled holiday attitude towards customers on the part of the hotel administration. Specifically a senior administrator. Middle-aged woman, Ukrainian, on her own mind. Hamka is still the same. She screams, then leaves, she doesn’t even want to listen to what the guest is trying to say to her.
It all started with our daughter drawing a henna tattoo on her arm. (Nothing is written or prohibited in the hotel rules regarding this), even before the tattoo drawing, the daughter said that she had some small spots on the set, like drops. But I didn’t attach any importance, I thought that she was finding fault (we lived with her in different rooms)
I saw these stains when we were accused of spoiling the kit. The set was all speckled, in small drops. As if someone splashed this henna all over the bed. A sheet, a mattress topper, a blanket (somehow) and a duvet cover (and dirty from the inside! ) Our girl is 16 years old. She slept there with her younger brother (he didn’t have a tattoo) and soooo dirty is simply unrealistic. Especially inside. At the same time, the clothes were clean, the towel with which they rubbed their hand was also without interspersed with henna.
They wanted to take 5000 from us for a set. (a set of ordinary cotton without a pattern, white)
We tried to explain to the administrator that a child of 16 years old would not crawl up and down the bed at night and climb inside the duvet cover. But she said that she did not want to listen and talk to us. Then, nevertheless, she condescended and said that she had no complaints against us. In them!! ! the hotel asks not to book any more rooms. She also offered to take the money and leave, and this is at the peak of the season! Knowing that hotels are booked months in advance.
In general, bedding and bedspreads have changed everything. Except the mattress topper! There was no more strength to swear with this administrator. And we just didn’t put it on the bed, but put it in the closet. After 2 days, a sign appeared at the reception about a fine of 5000 rubles for henna in the hotel. Before that, there was nothing. We rested normally. With the administration of the hotel did not communicate and almost did not meet.
Until the day of departure from the hotel. (They know how to meet and see off there) We packed our things, left it in the luggage compartment and went for a swim. When we returned, we saw a mattress topper on the bag. The senior administrator, as a fury flew in, yelled, I could hardly insert words that they didn’t change it for us. We didn’t do the tattoo anymore, and the kit was perfectly clean this time, but the administrator didn’t want to hear that. She screamed that we are pigs and boors. There was still a lot of everything, already half and I don’t remember her nasty things. She already concluded that we are to blame. But the facts, words and explanations that did not coincide with her version, she did not want to hear . .
In general, we do not go there anymore!
They are snickering customers, behave as they want. Equal to the European level of service. But they themselves have no idea how to talk and behave with the guests and guests of the city, who bring a huge income to their hotel. With this money it is better to go abroad. The customer is always right about the rule, they basically do not know.
Therefore, let the owner of this hotel take a closer look at the senior administrator, maybe it's time to change him, or send him to courses to improve the level of intelligence and quality of service
ania, as well as courses on delicate communication! In general, the senior administrator spoiled our vacation! Which has a zero level of communication with customers and guests of the city.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel but far from 4 stars
- How can a hotel staff ruin a vacation!!
- Both on the website and in reality.
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