За такие деньги - просто ужас!!! For such money - just awful!

Transfer is a disgrace
- lies on the site with the transfer schedule, the transfer is at the discretion of the hotel staff and records, and not on schedule and late to the plane.
- The transfer from the airport to the hotel, instead of the ones promised on the website every 30 minutes, runs every 2-3 hours - Politely they say this is not a problem, they offer to sit in the office bus parked at the airport, after another request, turning from a polite tone to a mat, they will turn on the air conditioner.

- Witnessed the transfer from the hotel to the airport. The bus was late for 40 minutes, they say all the cars are broken, wait until we find the car and tell you. As a result, vacationers waited for a "like new 20 year old" Volkswagen Transporter. Instead of an air conditioner, I turned on the stove, and this was at + 32C outside air ...And what can you do, the car is old, the radiator boils, you need to somehow cool it, otherwise the engine will overheat. Or go with suitcases on foot airport 80 km. Do you want to walk? Not?
Then sit and warm yourself, we didn’t write anything about the air conditioner and the stove on the site. Is there a transfer? There is. Enjoy.
- My return transfer was only 30 minutes late. They lied that the car was coming soon, well, another 10 minutes, etc. When he demanded to invite the director of the hotel, who, according to one polite concierge, is on vacation, according to another, on a business trip, and according to a third, he doesn’t even work at the hotel walks and promised if I miss the flight, I will find the means to calculate the cost of the air ticket from her salary, it immediately turned out that we (3 adults + 2 children recorded at 12-00) are ready to carry two lexus belonging to the hotel and standing at the hotel. My car arrived fine, I managed to register at the last moment. The second Lexus broke down on the road, how vacationers with children got there is a big question.
- With a lot of own new and beautiful cars with the logo of the hotel on board, a hired transport is ordered for the transfer.
Apparently management or concierges receive kickbacks from third-party auto companies. How else to explain?

The room (on the 11th floor) corresponds to a normal "kopeck piece", but not 4 stars
- The room is tiny, about 10m and poorly planned. The table opposite the bed and the chair does not fit into the aisle, and sitting on the bed it is difficult to reach the table.
- the air conditioner works, but after several hours of operation it overheats and starts making loud clicks, it is not comfortable to sleep.
- There is no pen with a notepad in the room
- There is no kettle and mugs, not to mention tea bags and cutlery, glasses, too, in the 4-star NASHA RUSSIA hotel - there is a cooler without glasses near the elevator - but you can drink from your palms.
- The corridor is littered with sofas in boxes and polyethylene - you can go around or crawl along them.

- instead of curtains, a thin faded fabric similar to gauze. No protection from the sun. It was lucky that the window faced west and not east.
- No internet in all rooms - all thirsty wi-fi sit on the windowsills near the elevator on floor number 11 like sparrows. But the internet is there! And why is he on vacation?
- bird droppings lay on the table on the balcony all 8 days, but the towels were changed regularly.
The hotel driver told interesting stories:
- the hotel staff may well return the prepayment and say, sorry, your room is already taken, go with your suitcases wherever you want. The hotel is full.
- recently, one influential wealthy citizen rented a suite for a family for 20.000 rubles per day. The room above was being renovated. The walls were drilled from early morning until night. He asked to be relocated, there was nowhere to relocate, he asked to contact the director. Directors dialed, but did not turn off the speakerphone. The director of the whole room in a rude manner ordered an employee to send a vacationer to X. .
Resting well done, moved out, signed up for a personal appointment with the director and broke the Director's whole face, there was no living place left. The director was fired after that. Now the director is new, but there are few changes for the better.

Meals - factory canteen
- one single canteen is included in the food system - all other restaurants for money.
- everything is more or less tasty, they have never been poisoned, but as in a normal factory canteen.
- Hot dishes are always either lukewarm or cold.
- Plates and cups are dirty, wet and cold.
- There are not enough spoons for porridge at breakfast in the canteen - you can eat with a fork and a knife.
- Constantly something ends, something is not enough for everyone, queues, crush. If you want to try a peach, for example, please arrive at the dining room 20 minutes before the opening, stand in line at the entrance, because in a few minutes they will already be taken apart, and new ones will not be brought. Run out.
- No free tables.

You have to find an empty table littered with dirty dishes yourself and clean it yourself or wait for the waiter around whom there is already an hour’s turn on the floor.
- Only one restaurant and no themed restaurants of sea, Chinese, Japanese, Italian and other cuisines included in the all inclusive system - do you not eat up what you have and go hungry?
- The same food every day.
- no daily dinner specials from the chef.
- forget about seafood (shrimp, crabs, octopus, squid), ice cream, sweets. And what is called “with squids”, it is only called that, there are no squids there. They forget to put them there apparently or steal. They are too expensive for a canteen.
- the waiters are gloomy, they try not to make eye contact and show with all their looks that they somehow don’t work here, but in fact they are not waiters at all, but at least the gene director of large companies, and somehow they were accidentally brought here, and they are about to return to their leather chairs of their luxurious offices and there they will decide the fate of thousands of subordinates and billions of dollars.

Services and service
+ I really liked the animation, I've been to many places in Europe, and in Africa, and in America - it's one of the best here, and the costumes, and the performances, and the music, and the light, and the stage, most importantly, well done guys!
+ there is a mini zoo: two large parrots in the dining room, a swan with one wing in a pond (in the morning it is eaten by a local cat, an interesting sight), monkeys and even a real little jaguar, all of course in cages.
+ next to the hotel are the remains and ruins of the once famous Massandra Park.
There are many kinds of plants, but the rusty skeletons of former street lamps, broken paths with twisted asphalt, which has not seen repair since the greatness of the USSR, are somewhat depressing.

- The staff is polite, they don’t send in plain text, but you speak like with a wall, they answer any question, that they will do everything, everything will be fine, very soon, well, wait a little longer, they offer candy or candy, etc. , etc. but the issue is not resolved, the water mug was not brought to the room, no matter how they asked and how they did not promise swearing that they had already suffered and would bring it very soon. It can be seen for the staff some kind of cheap training was recently conducted on customer service, everyone has very similar memorized phrases, it’s a pity that the whole service is limited to phrases only.
- vacationers and staff all with sour, disgruntled faces, as if G had eaten. Perhaps it is our mentality that does not allow us to enjoy life.
In foreign hotels, cheerful Italians who are always embracing, noisy and laughing, constantly drinking beer and embracing Germans singing their songs-marches with beer bellies, Poles with their sports games and other foreigners all enjoy life in their own way and relax, thereby defusing the atmosphere for our compatriots. Here all the Russians and everyone came as if at a wake.
- once they brought a complement from the hotel to the room with a proud look - four spoiled black apples inside with skin removed and spots of red paint on a crumpled plastic disposable plate - a strange gesture, the meaning is incomprehensible, in the dining room you can always choose from rotten apples that are not spoiled.
- It is not accepted here for such high-profile persons as a director, chef, etc. to be on the beaches, in restaurants, in the accommodation service during work, as in all Western hotels. Such work is not for them, they are probably in the offices ...

Beach/Sea
+ there is an elevator from the hotel to the beach, especially the elderly and those with strollers are comfortable.
- The beach is crowded, there are not enough sunbeds for everyone on the beach, people lie like cats close to each other, you can only squeeze sideways between the sunbeds of 15 centimeters.
- the water in the sea near the hotel is muddy (you won’t see your hand outstretched in the water) and for some reason it’s not salty at all, maybe the hotel’s drains are affecting, it’s hard to say.

- During the wind, and the wind was 5 days out of 7, they don’t open umbrellas on the beach, they say they bought bad umbrellas and they break from the wind, for this reason I witnessed several fights for a place near the wall with a shadow, everything is as it should be, with throwing out strangers things, obscenities, racist insults (moreover, all Europeans look more or less swarthy or tanned), and grandmothers, without removing their grandchildren from their hands, quarrel, push, yell, and women by each other's hair, and men, and even mixed up. The beach staff does not pay attention to these scenes - the norm of things.
Only now, having lived 40 years, I truly understood the meaning of the phrase: Russians prefer to choose beach hotels where there are no Russians.

Price quality
Room Standard single room costs 70.000 rubles. 8 nights (booked 2 days in advance)
The cheapest ticket is 30.000 rubles. Petersburg-Simferopol-Petersburg (booked 2 days in advance)
As a result, 100.000 rubles. for 8 nights.
For half of this amount (for 50.000 rubles), for example, you can fly to an excellent burning five by Egyptian standards for the same period on all inclusive. You will be there with a service corresponding to a clear four stars, and local flavor, a beautiful clean sea with fish, and several restaurants included in the all inclusive system. The same can be said about Greece, for example.

It became interesting to me how other vacationers feel in this corner of bygone days. I talked with compatriots on the beach. And ...lo and behold! There are people who come here not for the first time! ! !
True, there is, there is, who even came for the third time ...And not on a business trip, and not on a free ticket, but for their own money. The age of vacationers is mostly over 60, they are with their grandchildren or very young couples with crumbs to whom, most likely, the grandmothers presented their dream tours. Interestingly, for many older people vacationing here, the so-called star status from the past past CCCP holiday in Yalta is of key importance. "Well, this is Yalta, the unattainable dream of everyone, you just tell someone that you rested in Yalta - this is a real highest status! " - These are the reviews and such people are resting here. Most of them, of course, have never been anywhere except for Russian resorts, otherwise the Yalta Intourist hotel would have remained empty ...In the meantime, full load.

So if you are already spoiled by the foreign level of service of beach hotels and acceptable, even despite the high Euro rate, holiday prices in Turkey, Spain, Greece, Egypt, Bulgaria, Tunisia, Jamaica, Cuba, the USA and other countries, then Yalta-Intourist is not for you, it is not worth such high prices and of course it doesn’t smell of any **** here, normal ***, but the number of rooms **.

So something like that.